000G1 G1 Group Standards and Compliance Hotel and Restaurant Audit

• Client / Site

• Summary of Audit

• Conducted on

  Date

• Prepared by

Entrance / Front door

• Is the venue entrance clean

  Yes

  No

  N/A

• Is front door clean and free from defects

  Yes

  No

  N/A

• Are front windows clean and free from clutter (customer view)

  Yes

  No

  N/A

Outside / Smoking Area

• Are outside seating / smoking areas clean

  Yes

  No

  N/A

• Is outside furniture in good condition and free from defects<br>

  Yes

  No

  N/A

• If parasols in use are they branded correctly and in good condition

  Yes

  No

  N/A

• Is the outside area tidy - evidence of ashtrays being emptied and floor swept, tables cleared of glasses/plates

  Yes

  No

  N/A

Marketing / Venue Information

• Is the A-board in good condition and marketing material current

  Yes

  No

  N/A

• Do menu boxes or media frames contain current marketing information

  Yes

  No

  N/A

• Are menu boxes clean and free from defects

  Yes

  No

  N/A

Safety Issues

• Is the lighting correct

  Yes

  No

  N/A

• Are all customer pathways free from hazards

  Yes

  No

  N/A

• Are there any maintenance issues requiring action

  Yes

  No

Till and PDQ checks

• Is the till screen displaying correctly and

  Yes

  No

  N/A

• Are PDQ's on charge when not in use and stored appropriately e.g. Not near water or spillages

  Yes

  No

  N/A

• Are all PDQ's working correctly or faulty devices recorded on oracle

  Yes

  No

  N/A

• Are kitchen staff aware of process for failed printers and FOH aware of oracle quick reference guide

  Yes

  No

  N/A

Bin Area

• Are all bins locked

  Yes

  No

  N/A

• Is there waste or broken glass on ground

  Yes

  No

• Are bins stored in contact with external walls

  Yes

  No

Final exit doors

• Are any doors open allowing access to venue

  Yes

  No

• Are any doors obstructed

  Yes

  No

Lighting

• Is the lighting sufficient to make external areas safe

  Yes

  No

  N/A

• Is the external lighting timer set correctly for time of year

  Yes

  No

  N/A

Safety Issues

• Is the lighting correct

  Yes

  No

  N/A

• Are all staff pathways free from hazards

  Yes

  No

  N/A

• Are there any maintenance issues requiring action

  Yes

  No

Ambience and customers

• Is the lighting correct for time of day

  Yes

  No

  N/A

• Is music level set correctly for time of day

  Yes

  No

  N/A

• Do customers appear happy and enjoying their experience

  Yes

  No

  N/A

• Are customers having to wait for service

  Yes

  No

• Is there evidence of tables being cleared in timely manner and empty glasses removed

  Yes

  No

  N/A

Front of house set-up and Cleanliness

• Is all flooring, tables, shelving and decorative displays clean and free from dust

  Yes

  No

  N/A

• Are all table settings correct

  Yes

  No

  N/A

• Are all glasses on table clean (if table set)

  Yes

  No

  N/A

• Is all cutlery clean

  Yes

  No

  N/A

• Are all condiments well stocked and clean

  Yes

  No

  N/A

• Are all tables not in use clean

  Yes

  No

  N/A

• Are all tables not in use free from damage

  Yes

  No

  N/A

• Are all chairs not in use clean

  Yes

  No

  N/A

• Are chairs not in use free from damage

  Yes

  No

  N/A

• Are all waiter stations stocked and sufficient clean menu's available

  Yes

  No

  N/A

• Are all waiter stations clean and organised

  Yes

  No

  N/A

• Are all till stations on floor clean and operating

  Yes

  No

  N/A

Front of house safety measures

• Are all fire exit signs in good condition and clearly visible

  Yes

  No

  N/A

• Are all fire extinguishers in an accessible position and clean - foam for furniture / CO2 for electrical equipment

  Yes

  No

  N/A

• Are emergency lights in good condition

  Yes

  No

  N/A

• Is all flooring free from hazards - damage, spillages, breakages

  Yes

  No

  N/A

Hotel Front of House

• Is all flooring, chairs and tables clean and tidy <br>

  Yes

  No

  N/A

• Are decorative displays clean and tidy

  Yes

  No

  N/A

Reception

• Was the reception manned/customers attending to in a timely manner

  Yes

  No

  N/A

• Are products for purchasing well stocked and available

  Yes

  No

  N/A

• Was receptionist friendly and informative during check in/out

  Yes

  No

  N/A

• Was late check out service offered

  Yes

  No

  N/A

• Was breakfast offered if not already booked

  Yes

  No

  N/A

• Were dinner plans discussed and our venues highlighted where appropriate

  Yes

  No

  N/A

• Was customers luggage stored securely where applicable

  Yes

  No

  N/A

• Are front of house team wearing the appropriate uniform

  Yes

  No

  N/A

• Are all front of house uniforms clean

  Yes

  No

  N/A

• Are all front of house well presented with clean hair, shoes etc, no jewellery

  Yes

  No

  N/A

• Are the front of house team serving customers with a smile on their face

  Yes

  No

  N/A

Bar cleanliness and maintenance

• Is the bar top clean

  Yes

  No

  N/A

• Is the bar top in good condition

  Yes

  No

  N/A

• Are all bar mats clean and in good condition

  Yes

  No

  N/A

• Are all beer fonts clean and in good condition

  Yes

  No

  N/A

• Are draught products pouring correctly

  Yes

  No

  N/A

• Is all cocktail equipment clean and in good condition

  Yes

  No

  N/A

• Is the hand wash basin stocked with anti-bacterial hand wash

  Yes

  No

  N/A

• Are all speed rails clean

  Yes

  No

  N/A

• Do all mainline spirits have sure shot pourers

  Yes

  No

  N/A

• Are all bar shelves clean plastic lattice free from grime

  Yes

  No

  N/A

• Are all glasses clean free from lipstick ect

  Yes

  No

  N/A

• Are all gantry shelves and mirrors clean

  Yes

  No

  N/A

• Are all gantry bottles clean not sticky and free of dust

  Yes

  No

  N/A

• Are all fridges clean and working - check doors, seals, shelves

  Yes

  No

  N/A

• Is there any out of date items in fridge or unlabelled fruit and purée

  Yes

  No

• Is the glasswash clean inside and out

  Yes

  No

  N/A

• Is the glasswash connected to detergent and rinse aid

  Yes

  No

  N/A

• Is the bar flooring clean

  Yes

  No

  N/A

• Is the bar flooring in good condition and free from trip / slip hazards

  Yes

  No

  N/A

• Are all bar tills locked

  Yes

  No

  N/A

• Are all bar tills and screens clean with no waste stored behind them

  Yes

  No

  N/A

Coffee machine

• Is the coffee machine clean

  Yes

  No

  N/A

• Is the grinder, coffee hopper and clean

  Yes

  No

  N/A

• Is the coffee machine and grinder working to standard

  Yes

  No

  N/A

• Are all coffee station jars (tea jar, sugar etc) clean

  Yes

  No

  N/A

• Is all coffee crockery / cutlery clean

  Yes

  No

  N/A

Waste Management

• Does the bar have a glass bin in use and are bins clean inside and out

  Yes

  No

  N/A

• Is there evidence of recycling being separated from general waste

  Yes

  No

  N/A

• Is there evidence of food waste (cocktail garnishes, fruit, coffee grinds) being separated

  Yes

  No

  N/A

Bar compliance

• Is the licence summary displayed with correct DPM shown

  Yes

  No

  N/A

• Do all bars have Section 110 notice displayed (over 18s)

  Yes

  No

  N/A

• Do all bars have Challenge 25 poster displayed

  Yes

  No

  N/A

• Do all bars have weights and measure notice

  Yes

  No

  N/A

• Is a price list available - either displayed or in brochure form on bar top

  Yes

  No

  N/A

Bar safety measures

• Are there any maintenance issues which may affect employee safety

  Yes

  No

• Are bar knives being stored appropriately

  Yes

  No

  N/A

Bedrooms

• Does the room smell fresh and holding the right temperature

  Yes

  No

  N/A

• Is the lighting correct and no bulbs out

  Yes

  No

  N/A

• Are tables, decorative displays and flooring clean and defect free

  Yes

  No

  N/A

• Are bed linen and curtains clean and defect free

  Yes

  No

  N/A

• Is all electrical equipment working and present for example hairdryer, telephone, kettle, TV and remote control

  Yes

  No

  N/A

• Are there sufficient tea and coffee making facilities e.g mugs, spoons, milk and sachets and complimentary item available (biscuit or dram or prosecco)

  Yes

  No

  N/A

• Is the mini-bar working and stocked with all products advertised

  Yes

  No

  N/A

• Are there sufficient marketing materials present in each room advertising our services e.g room service, late check out and laundry

  Yes

  No

  N/A

• Are fire escape directions and guidance present in each room

  Yes

  No

  N/A

Bedroom Toilets

• Does the Bathroom smell clean and fresh

  Yes

  No

  N/A

• Is the bathroom flooring, toilet, sink, bath and shower clean and no grime build up

  Yes

  No

  N/A

• Are there sufficient clean towels, toilet rolls and complimentary toiletries

  Yes

  No

  N/A

• Are there any maintenance issues in the bathroom

  Yes

  No

  N/A

Front of House Toilets

• Are all toilets clean and cleaned to company standard

  Yes

  No

  N/A

• Do the toilets smell fresh

  Yes

  No

  N/A

• Do all sinks have hand-wash soap available

  Yes

  No

  N/A

• Are all toilets stocked with paper

  Yes

  No

  N/A

• Are toilet checks completed correctly

  Yes

  No

  N/A

• Any maintenance required in toilets

  Yes

  No

  N/A

Cleanliness / Maintenance

• Is the kitchen floor clean - check all areas including under cooking equipment / storage units

  Yes

  No

  N/A

• Are fridge doors / tops clean

  Yes

  No

  N/A

• Are fridge handles clean and free from dirt build-up

  Yes

  No

  N/A

• Are all fridge shelves clean

  Yes

  No

  N/A

• Are all work surfaces clean

  Yes

  No

  N/A

• Is cooking equipment clean

  Yes

  No

  N/A

• Are extraction filters and canopy clean

  Yes

  No

  N/A

• Are all chopping boards clean and in good condition

  Yes

  No

  N/A

• Are kitchen utensils clean

  Yes

  No

  N/A

• Are storage tubs clean and in good condition

  Yes

  No

  N/A

• Are dry stores clean and well maintained

  Yes

  No

  N/A

• Are there any maintenance or safety issues in the kitchen

  Safe

  At Risk

  N/A

• Is there a sufficient number of fire blankets

  Yes

  No

  N/A

• Are fire blankets in an accessible position

  Yes

  No

  N/A

• Are fire extinguishers in an accessible position - wet chemical or foam

  Yes

  No

  N/A

• During audit were burners on stove lit but not being used.

  Yes

  No

  N/A

Food safety

• Is the hand wash sink in use

  Yes

  No

  N/A

• Is there a sufficient stock of hand wash and blue roll

  Yes

  No

  N/A

• Are there enough d2 and d10 sprays available

  Yes

  No

  N/A

• Is the raw meat prep area clearly marked and clean

  Yes

  No

  N/A

• Are there separate raw prep utensils in use and are they easily identifiable (red taped or marker)

  Yes

  No

  N/A

• Is raw meat and unwashed veg being stored correclty

  Yes

  No

  N/A

• Are fridges organised correctly with date labels in use

  Yes

  No

  N/A

• Is there any out of date food on site

  Yes

  No

  N/A

• Is the cooksafe record available and in use

  Yes

  No

  N/A

• Are temperature checks being completed

  Yes

  No

  N/A

• Have all probes been calibrated

  Yes

  No

  N/A

• Are probe wipes available and in use

  Yes

  No

  N/A

• Are the correct chopping boards being used

  Yes

  No

  N/A

• Are all insectocutors on

  Yes

  No

  N/A

• Is there any evidence of pest activity anywhere in the venue

  Yes

  No

Kitchen team

• Are all members of kitchen team wearing appropriate clothing

  Yes

  No

  N/A

• Are all members of kitchen team wearing appropriate footwear

  Yes

  No

  N/A

• Are all members of kitchen team following high standard of personal hygiene - hand washing / no personal jewellery / hair tied back

  Yes

  No

  N/A

• Have all members of kitchen team completed risk assessment training

  Yes

  No

  N/A

• Have all members of kitchen team completed cooksafe house rules

  Yes

  No

  N/A

• Have all members of kitchen team completed COSHH training

  Yes

  No

  N/A

• Do senior chefs hold appropriate food hygiene certificate

  Yes

  No

  N/A

• Have all members of kitchen team completed allergen awareness course

  Yes

  No

  N/A

Fire exits and fire doors

• Are all fire exits free from obstructions

  Yes

  No

  N/A

• Do all fire doors open freely

  Yes

  No

  N/A

• Are all fire doors in good condition

  Yes

  No

  N/A

• Are all final exit doors unlocked and able to open freely

  Yes

  No

  N/A

Back of house cleanliness, organisation and maintenance

• Is back of house flooring clean and well maintained

  Yes

  No

  N/A

• Are all back of house walls and ceilings in good condition and free from holes

  Yes

  No

  N/A

• Are back of house areas well organised and tidy

  Yes

  No

  N/A

• Is there evidence of accumulated combustible waste

  Yes

  No

• Is all back of house lighting sufficient

  Yes

  No

  N/A

• Are any rooms unoccupied with lights on permanently

  Yes

  No

Plant rooms / Boiler Rooms

• Are all plant or boiler rooms free from combustibles

  Yes

  No

  N/A

• Are plant/boiler rooms securely locked with restricted access

  Yes

  No

  N/A

• Are any cupboards with electrical equipment in place being used to store combustibles

  Yes

  No

Cleaners cupboards

• Are cleaners cupboards well organised and tidy <br>

  Yes

  No

  N/A

• Are cleaning chemicals in original containers

  Yes

  No

  N/A

• Is cupboard clear of combustibles

  Yes

  No

  N/A

Staff Facilities

• Is staff room/area clean and well organised

  Yes

  No

  N/A

• Is staff toilet available, is it clean

  Yes

  No

  N/A

• If staff toilet available, is there sufficient hand wash and drying facilities

  Yes

  No

  N/A

• Are staff belongings being stored securely

  Yes

  No

  N/A

• Is staff notice board in use with current information including business comms displayed

  Yes

  No

  N/A

• Is 8 to be great displayed

  Yes

  No

  N/A

• Is health and safety poster displayed with correct details

  Yes

  No

  N/A

• Is the cellar clean and tidy with no hazards (low lying cables)

  Yes

  No

  N/A

• Is the cellar holding the right temperature check with probe and glass of water

  Yes

  No

  N/A

• Are walls and ceilings in good condition and free from holes and mould

  Yes

  No

  N/A

• Is the cellar card up to date

  Yes

  No

  N/A

• Is the cellar locked and all stock secure

  Yes

  No

  N/A

• Is there evidence of beer line cleaning (check cellar bhoys and cleaning equipment available)

  Yes

  No

  N/A

• Are ice machines clean with appropriate storage of scoop

  Yes

  No

  N/A

• Is the ice machine cleaning schedule up to date

  Yes

  No

  N/A

• Are stock and kegs in date with evidence of packaged stock rotation

  Yes

  No

  N/A

• Is there PPE available

  Yes

  No

  N/A

• Are gas canisters stored correctly

  Yes

  No

  N/A

• Are beers pouring to company standard

  Yes

  No

  N/A

• Is all stock stored off of the floor

  Yes

  No

  N/A

• Is the post mix machine clean and no sticky build or or anything on top of it

  Yes

  No

  N/A

• Are office doors locked

  Yes

  No

  N/A

• Is the safe locked and all tills secure

  Yes

  No

  N/A

• Is the office clean tidy and well maintained

  Yes

  No

  N/A

• Is there evidence of unauthorised cash being taken from safe

  Yes

  No

• Is all petty cash authorised and recorded correctly

  Yes

  No

  N/A

• Are all cctv cameras working and correctly positioned

  Yes

  No

  N/A

• Is cctv footage being recorded to the maximum capacity

  Yes

  No

  N/A

Licensing folder

• Is the Premises Licence stored in the folder correct and up to date

  Yes

  No

  N/A

• Is the operating plan stored in folder

  Yes

  No

  N/A

• Is the layout plan stored in folder

  Yes

  No

  N/A

• Are there a sufficient number of personal licence holders with their certificates stored in folder

  Yes

  No

  N/A

• Are there a sufficient number of first aiders with their certificates stored in there folder

  Yes

  No

  N/A

• Do all team members involved in the sale of alcohol have a signed 2hr licensing declaration stored in the licence folder

  Yes

  No

  N/A

• Do all team members involved in the sale of alcohol have a challenge 25 declaration stored in the licence folder

  Yes

  No

  N/A

• Is there evidence of 6 monthly challenge 25 refresher training

  Yes

  No

  N/A

• Are all managers and door staff aware of the venue capacity

  Yes

  No

  N/A

Venue manual

• Is the venue manual stored in an accessible position, completed correctly and with the most up to date information

  Yes

  No

  N/A

Fire folder compliance

• Is the fire risk assessment in date and under review (reviewed In the last 12 months)

  Yes

  No

  N/A

• Is the fire action plan stored in the folder

  Yes

  No

  N/A

• Is there evidence of fire safety refresher training completed in the last 6 months

  Yes

  No

  N/A

• Is there evidence of a fire drill being completed within the last 6 months

  Yes

  No

  N/A

• Has the weekly fire alarm been completed and recorded correctly

  Yes

  No

  N/A

• Has the monthly emergency light test been completed and recorded correctly

  Yes

  No

  N/A

Are Required maintenance certificates stored in the fire folder and in date

• Fire extinguisher annual service certificate present

  Yes

  No

  N/A

• Gas safety (boiler) certificate present

  Yes

  No

  N/A

• Gas safety commercial (kitchen) certificate present

  Yes

  No

  N/A

• Pat testing annual certificate present

  Yes

  No

  N/A

• Electrical installation certificate present (20% tested per year)

  Yes

  No

  N/A

• Annual Emergency lighting inspection certificate

  Yes

  No

  N/A

• Fire warning system inspection 6 monthly certificate

  Yes

  No

  N/A

• Kitchen duct cleaning certificate (6mthly/qtly)

  Yes

  No

  N/A

House keepers checklist

• Has the shower head cleaning schedule been completed bi monthly

  Yes

  No

  N/A

• Is a no-smoking sign displayed in the entrance to venue

  Yes

  No

  N/A

• Is a CCTV recording sign displayed

  Yes

  No

  N/A

• Are opening and closing times shown correctly

  Yes

  No

  N/A

• Do all links to social media work - facebook, twitter, instagram page

  Yes

  No

  N/A

• Are drink lists or menus current

  Yes

  No

  N/A

• Is all event details up to date and advertising current/upcoming events

  Yes

  No

  N/A

• Are photographs uploaded to galleries appropriate - don't display irresponsible drinking

  Yes

  No

  N/A

• Was the website easy to navigate around, and booking easy and

  Yes

  No

  N/A

• Have all complaints been followed up since last visit

  Yes

  No

  N/A