Title Page
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Team members name
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Venue
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Date of observation
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Conducted by
Observations
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Was there a welcome/acknowledgment within 10 seconds?
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Was the welcome warm and genuine?
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Was the welcome appropriate to venue and guests?
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Did the team member smile?
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Was there a wee wow?
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Would you have been happy with that welcome?
Preparations
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Is the team member dressed to impress?
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Do they satisfy "The Basics"
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Is staff member living the promise?
Notes
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Please enter any supporting information
Test
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What is the 90/90 rule
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What are the 5 basics?
Feedback
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Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.
