Title Page

  • Team members name

  • Venue

  • Date of observation

  • Conducted by

Observations

  • Are all guests given a "thank you"?

  • Is the farewell warm and genuine?

Preparations

  • When the guest is paying are they given the bill in a timely manner?

  • Is the change/receipt returned to the guest?

  • Has the guest been given a survey monkey feedback card?

Notes

  • Please enter any supporting information

Test

  • What are steps 7 and 8 of the 8 to be great?

  • What is our number 1 core value?(We Always put the customer first)

Feedback

  • Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.

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