1. Starting a Site Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Introduction

• - During your site visit, you will have many questions, as will the staff at the site.
  
  - These forms are a space for you to survey their issues, take comments & feedback, do a guided walk-around and a 'day in the life'. By using the templates for this reporting, we should be able to integrate your findings of the 'front line' issues on site, and deal with these issues from a more holistic point of view.
  
  - Using trends from the surveys will enable each department to prioritise the most over-arching issues throughout the Whitbread estate.
  
  - There are three main focuses of site visits: support, service and training. This tool can be used mainly for service & training, and is designed alongside the support documents and service-now application which are loaded onto this tablet separately.
  
  - Before you start the audit, it may be useful to look through service-now for updates on open incidents of the site you're visiting.

How To Use iAuditor

• - Each section of the report is a different template. When you click on a template, you will be prompted to enter a title (your name) & site (name & location). Then click next. Next to the answers you can attach media and notes. When you have completed the survey, click mark as complete, then save & close.
  
  - There is an initial Service & Training Survey, which will give a rated overview of the incidents and systems each site manage.
  
  - After that there are 'Walk Around' and 'Day in the Life' forms, which give a portfolio specific section-by-section checklist for you to use. They contain common problem areas to evaluate and prompt questions to ask different types of staff. They also suggest the different job roles you may wish to experience during your visit.
  
  - Next, there is a Service Feedback Form which is a Q&A for the site manager, focusing on their immediate thoughts & expectations of the site visit.
  
  - Finally, there is a Support Comments Form, an area for you to log any comments about this tool and tablet set-up, your thoughts on your site visit, and how we can improve this service review pack.

After Your Visit

• Once you have completed these forms, a survey will automatically be sent to the site you visited for them to provide feedback. We will use the invaluable data gained from these visits to better analyse the issues our sites have.
  
  Thank you for taking part!