Title Page
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Site conducted
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Name of MOD:
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Name of Hotel:
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Day/Date:
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Shift start time:
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Shift end time:
Hotel Operations Checklist
Start of shift
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1. Visit Service Center to inform team you are the MOD. Provide mobile number/extension for contact purposes.
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2. Visit every operations department to oversee operations.
Front Office/Housekeeping
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3. Conduct shift handover with prior night AM.
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4. Review AMlog report and action on all service recovery issues. Meet the guest in person to ensure closure.
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5. Attend daily morning brief.
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6. Ask Front Desk on the Enrolment goals for the day and check in on the performance throughout the day.
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7. Ensure today's Occupancy/ADR/VIP arrival/Events information/showrooms and best available rate to sell for rooms are updated and aware by operation team.
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8. Attend daily briefing with Front Office
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9. Check discrepancy rooms before 9am (AM shift).
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10. Check due out rooms between noon to 1pm (PM shift).
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11. Rooms assigned for Elite/Mobile Check-Ins/other VIPs are VC-PASS rooms or prioritized for cleaning prior to guests' arrival time.
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12. Keys and registration cards for Mobile Check-In are prepared and ready.
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13. Empty suites are allocated for upsell (priority) and balanced inventory given to platinum guest upgrade (No Suites Go Empty).
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14. Coordinate with In-Room Dining (IRD) to ensure Elite/VIP amenities are set-up in room prior to arrival.
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15. Randomly select 01 Elite/Mobile Check-In/VIPs rooms to inspect.
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16. Randomly select another 02 VC-PASS rooms to inspect.
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17. Ramdomly inspect 02 guest floors for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately.
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18. Randomly inspect 01 Back of House stairways for cleanliness and defects.
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19. Ensure guest lifts and lift tracks are spectacularly clean and free from debris.
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20. Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.
Lobby
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Lobby music, lighting, scent and internet are in excellent working order.
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Lobby furniture and fixtures are clean, organized and in good condition.
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Select 02 locations in the public areas to conduct MOD internet checks (Net 60/Net lift).
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Meet and greet all Elite Platinum and Gold member arrivals.
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Conduct 01 check-in or check-out service audit based on BSA.
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Engage the guest and manage queues during heavy check-in/out periods.
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Inspect luggage room and make sure guest luggage secured.
Executive Lounge
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Conduct walk through during Breakfast and Creative Hour meal periods and engage Elite members and guests.
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Lounge music, lighting, scent and internet are in excellent working order.
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Ensure associates are engaging Elite members and guests in the Lounge.
Fitness Center/Gym/Pool Area
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Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.
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Music, lighting, scent and internet are in excellent working order.
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Sound system and TV are working in gym.
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Locker room is clean and ready for guest use.
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Pool area is clean and towels are neatly displayed on all pool deck chairs.
Meeting Rooms
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Digital signage is updated with accurate information based on Daily Events Sheet.
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Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.
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Report any meeting room doors that are not locked.
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Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.
Restaurant/Outlets
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Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.
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Check if there are any Elite members dining in the outlets. Ensure the Members Dine More discount benefit is accorded.
Back of House (BOH)
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Hallways are clean and free from debris.
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Light fixtures are working properly. Report any defects to Engineering.
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Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.
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Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment.
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Loading dock is clean and cleared of all deliveries.
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Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.
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Associate cafeteria and uniform room are operating in accordance to service hours.
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Ensure service lifts and lift tracks are spectacularly clean and free from debris.
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Shift handover to the next AM.
Other Comments
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Other Comments:
