10 minute site visit

• Venue

• Conducted on

  Date

• Prepared by

Sign Off

• Duty Manager

• Duty Manager

  Sign

• Fundamental Fail (regardless of a 90% score)

• Fundamental Fail HQ

• Urgent issues

• Positive and Improvements

• Further Comments

• Further Comments

• Further Comments

• Duty Manager / GM made aware of issues

• Has the senior manager on duty got a printed copy of their last Site Visit? And have you reviewed this with them?

• 1 - Did the venue look and feel 5 star as you approached it

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2 - Were all outside areas immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3 - Was the bin area immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4 - Did the venue look and feel 5 star as you entered

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 5 - Was the lighting spec at correct levels?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6 - Was the temperature perfect and heating guide being followed?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 7 - Was the sound perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 8 - Were all customers warmly greeted quickly upon entering and leaving

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 9 - Were all staff cheerful and polite

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 10 - Ask 2 members of staff (that have been with us for 4 weeks) if they have had training and tests for bar and floor, and if they received feedback and scores?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 11 - Ask 2 members of staff if they have had a 2 by 2 meeting with management in the last 2 months?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 12 - Ask 2 members of staff, can you tell me the products of the month?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 13 - Ask 2 staff members what their response would be if a customer asked at the bar for a spirit mixer, time permitting. The response should be to offer a cocktail of the requested spirit.

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 14 - Ask 2 members of staff, Can you tell me the drugs and challenge 25 policies

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 15 - Were all staff impeccably presented and in correct uniform

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 16 - Were the staffing levels perfect and all bar customers served quickly?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 17 - Was there a manager with great presence on the floor

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 18 - Was all bar equipment fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 19 - Did the bar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 20 - Did the kitchen look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 21 - Were kitchen compliance records up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 22 - Did all food come out in good time

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 23 - Did all food look fantastic and taste great

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 24 - Were wet and dry allergen guides easily accessible and up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 25 - Go through 2 lines on GM report with GM or AGM if on site. Do they fully understand the lines?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 26 - Did the cellar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 27 - Did the staff rooms and toilets look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 28 - Did the office look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 29 - Did the BOH look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 30 - Were all cupboards and storage areas clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 31 - Were the toilets immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 32 - Were all communal areas in staff accommodation immaculate, and bedrooms tidy

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 33 - Daily fire checks completed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 34 - Fire exits unblocked (must check all)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 35 - Fire alarm on and working

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 36 - Were all fire doors closed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 37 - Fire alarm zone plan next to the alarm panel

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 38 - Fire marshall jackets in place and all accounted for

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 39 - Fire marshall assigned, noted on the shift plan and signed for by the member of staff

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 40 - MOD has counter

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 41 - Random member of staff knows fire marshall position and evacuation point

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 42 - Weekly fire checks up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 43 - AM/PM checklist up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 44 - After checking 2 customer guest bedrooms, are both rooms satisfactory and housekeeping checklists completed with any outstanding issues

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes