Operational Excellence Pulse Check - 2024

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• 10 - PHOTO 1 - Front of Store

  Media

Scoring and Re-visit Structure

• Frequency: 8 visits per year
  Duration: 20 - 30 minutes and will be conducted during trading hour (including weekends)
  Scoring
  Pass: 80% or above
  Fail: 79.9% or below: Admin fee $100

1. Exterior

• Exterior / Presentation:<br>1 - Store looks open and inviting - barriers umbrellas and kevin are in use doors/bi-fold doors are open? (15)

  Yes

  No

  NA

• Select Area of non-compliance

  Select NO - Umbrellas were not in use / open No - All outdoor tables and chairs were not inuse No - Kevin, A-Frame, menu stand, barriers stand were not on display No - Doors / bi folds were not open NO - Other

  • NO - Umbrellas were not in use / open
  • No - All outdoor tables and chairs were not inuse
  • No - Kevin, A-Frame, menu stand, barriers stand were not on display
  • No - Doors / bi folds were not open
  • NO - Other

• Exterior / Cleanliness: <br>2 - Exterior (facade) of building clean and to maintenance standards? (15)

  Yes

  No

  NA

• Exterior / Cleanliness: Select Area of Non-Compliance

  Select NO - Cobwebs or build up NO - Marks dirt dust grime or chocolate NO - Dirty smears or fingerprints on areas NO - Animal droppings NO - There were cigarette butts NO - Significant napkins / items on the ground NO - Outside area had not been swept or cleaned NO - There were broken areas or chips NO - Visible signs wear and tear/areas with rust NO - There was graffiti visible NO - Other

  • NO - Cobwebs or build up
  • NO - Marks dirt dust grime or chocolate
  • NO - Dirty smears or fingerprints on areas
  • NO - Animal droppings
  • NO - There were cigarette butts
  • NO - Significant napkins / items on the ground
  • NO - Outside area had not been swept or cleaned
  • NO - There were broken areas or chips
  • NO - Visible signs wear and tear/areas with rust
  • NO - There was graffiti visible
  • NO - Other

2. Front Of House

• Front Of House / Maintenance:<br>1 - Are order @ table pucks clean and maintained? (10)

  Yes

  No

  NA

• Front Of House / Maintenance: Select Area of Non-Compliance

  Select NO - Pucks visibly dirty NO - Pucks were missing from some tables NO - Some pucks were damaged NO - Other

  • NO - Pucks visibly dirty
  • NO - Pucks were missing from some tables
  • NO - Some pucks were damaged
  • NO - Other

• Front Of House / Photo Report: 2 - PHOTO 1 - Back Bar Display (Shelving)

  Media

• 

• 

• Front Of House / Merchandising:<br>3 - Is el Social being actively promoted? (15)

  Yes

  No

  NA

• Front Of House / Merchandising: Select Area of Non-Compliance

  Select NO - There were no El Social flyers at the counter NO - El Social was not being promoted (flyers/poster) NO - El Social not being promoted by team on POS NO - Other

  • NO - There were no El Social flyers at the counter
  • NO - El Social was not being promoted (flyers/poster)
  • NO - El Social not being promoted by team on POS
  • NO - Other

• Front Of House / POS:<br>4 - No non-approved signage on display? (15)

  Yes

  No

  NA

• Front Of House / POS: Select Area of Non-Compliance

  Select NO - Unapproved signage was on display NO - Handwritten signs on display NO - Other

  • NO - Unapproved signage was on display
  • NO - Handwritten signs on display
  • NO - Other

• Front Of House / Cleanliness:<br>5 - Toilets clean and tidy according to the cleaning checklist? (10)

  Yes

  No

  NA

• Front Of House / Cleanliness: Select Area of Non-Compliance

  Select NO - Toilets not clean per the cleaning checklist NO - Toilets were not clean and free of debris NO - Other

  • NO - Toilets not clean per the cleaning checklist
  • NO - Toilets were not clean and free of debris
  • NO - Other

• Front of House / Staff / Product:<br>6 - Store is not practicing 6 steps of customer service? (15)

  Yes

  No

  NA

• Front of House / Staff / Product: Select Area of Non-Compliance

  Select NO - Greeting NO - Take order (el Social, repeat order, upsell) NO - Make and Collate NO - Deliever and Clear NO - Check Back (flags left of empty tables) NO - Farewell

  • NO - Greeting
  • NO - Take order (el Social, repeat order, upsell)
  • NO - Make and Collate
  • NO - Deliever and Clear
  • NO - Check Back (flags left of empty tables)
  • NO - Farewell

3. Retail Display

• Retail Display / Photo Report: 1 - PHOTO 2 - Take photo's of all retail displays (retail bays and retail tables)

  Media

• 

• Retail Display / Merchandising:<br>2 - San Churro hampers are on display? (10)

  Yes

  No

  NA

• Retail Display / Merchandising: Select Area of Non-Compliance

  Select NO - No hamper/ hamper showing the contents NO - Hamper contents were not full and abundant NO - There were no hampers on display at all NO - Other

  • NO - No hamper/ hamper showing the contents
  • NO - Hamper contents were not full and abundant
  • NO - There were no hampers on display at all
  • NO - Other

• 

• 

• Retail Display / Presentation:<br>3 - Retail shelves merchandised to standard? (10)

  Yes

  No

  NA

• Retail Display / Presentation: Select Area of Non-Compliance

  Select NO - There were empty areas or shelves NO - Product not displayed with like products NO - Less than 3 items per variant on display NO - The displays were not full and abundant NO - Other

  • NO - There were empty areas or shelves
  • NO - Product not displayed with like products
  • NO - Less than 3 items per variant on display
  • NO - The displays were not full and abundant
  • NO - Other

4. Front Counter Displays

• Front Counter / Photo Report: 1 - PHOTO 3 - Gelato Display

  Media

• 

• Front Counter / Presentation:<br>2 - All approved Gelato available, clean and merchandised to standard? (15)

  Yes

  No

  NA

• Front Counter / Presentation: Select Area of Non-Compliance

  Select NO - Glass/perspex not free of grime / mess/build up NO - Rollers/blinds had food spills mould The vents were not free from dust NO - There was smudges/mess on freezer NO - Filters were not clean and clear NO - Dead insects present within the unit No - limited selection of flavours were Displayed NO - There were non - approved ice creams NO - There was an entire spot empty in the unit NO - Gelato is not being served with a spatula NO - Spatulas not displayed to standard NO - Sturt card not on display (on or near cabinet) NO - Picks not straight/aligned to (3cm from front of tub) NO - Energy intake card was not on display NO - Other

  • NO - Glass/perspex not free of grime / mess/build up
  • NO - Rollers/blinds had food spills mould
  • The vents were not free from dust
  • NO - There was smudges/mess on freezer
  • NO - Filters were not clean and clear
  • NO - Dead insects present within the unit
  • No - limited selection of flavours were Displayed
  • NO - There were non - approved ice creams
  • NO - There was an entire spot empty in the unit
  • NO - Gelato is not being served with a spatula
  • NO - Spatulas not displayed to standard
  • NO - Sturt card not on display (on or near cabinet)
  • NO - Picks not straight/aligned to (3cm from front of tub)
  • NO - Energy intake card was not on display
  • NO - Other

• Front Counter / Presentation:<br>3 - Cone display to presentation standard (on or in cabinet)? (10)

  Yes

  No

  NA

• Front Counter / Presentation: Select Area of Non-Compliance

  Select NO - Build up crumbs and mess at base of display NO - Cabinet was not neatly stacked or appealing NO - There was no cup with Used Spoon signage NO - Less than 2 of each variant on display (display cabinet only) NO - All spots were not filled NO - Other

  • NO - Build up crumbs and mess at base of display
  • NO - Cabinet was not neatly stacked or appealing
  • NO - There was no cup with Used Spoon signage
  • NO - Less than 2 of each variant on display (display cabinet only)
  • NO - All spots were not filled
  • NO - Other

• 

• Front Counter / Photo Report: 4 - PHOTO 4 - Cake Cabinet

  Media

• 

• 

• Front Counter / Presentation:<br>5 - Cake cabinet clean and merchandised to standard? (15)

  Yes

  No

  NA

• Front Counter / Presentation: Select Area of Non-Compliance

  Select NO - Shelves were not clear/clean of crumbs/mess NO - Seals not clean/free of build up and dust NO - Condenser vents were not cleaned or clear NO - Smudges and chocolate were present NO - The rollers had dust grime or build up NO - The light had dust grime or build up NO - Bottled drink are on display in cake cabinet NO - Cling wrap or non-approved items are in use NO - Items other than the cake plate / black trays used to display product NO - Cake board / black trays is not clean NO - NO - Non - approved products are on display NO - Cake display is not full on every shelf NO - Knife left in display cabinet NO - Other

  • NO - Shelves were not clear/clean of crumbs/mess
  • NO - Seals not clean/free of build up and dust
  • NO - Condenser vents were not cleaned or clear
  • NO - Smudges and chocolate were present
  • NO - The rollers had dust grime or build up
  • NO - The light had dust grime or build up
  • NO - Bottled drink are on display in cake cabinet
  • NO - Cling wrap or non-approved items are in use
  • NO - Items other than the cake plate / black trays used to display product
  • NO - Cake board / black trays is not clean
  • NO - NO - Non - approved products are on display
  • NO - Cake display is not full on every shelf
  • NO - Knife left in display cabinet
  • NO - Other

• Front Counter / Presentation:<br>6 - Macaron display full and merchandised? (10)

  Yes

  No

  NA

• Front Counter / Presentation: Select Area of Non-Compliance

  Select NO - There was less than 10 flavour variants on display NO - The display was not full and abundant NO - Less than 4 of each variant on display NO - Other

  • NO - There was less than 10 flavour variants on display
  • NO - The display was not full and abundant
  • NO - Less than 4 of each variant on display
  • NO - Other

• Front Counter / Photo Report: 7 - PHOTO 5 - Ambient cabinet / Truffle Display (customer side)

  Media

• 

• 

• Front Counter / Presentation:<br>8 - Ambient/truffle cabinet cleaned and displayed to standard? (15)

  Yes

  No

  NA

• Front Counter / Presentation: Select Area of Non-Compliance

  Select NO - The cabinet was not full and abundant NO - Dust food build up or marks or crumbs NO - The signage was not easy to see or read NO - Items on top obstructing view of product within the cabinet NO - Other

  • NO - The cabinet was not full and abundant
  • NO - Dust food build up or marks or crumbs
  • NO - The signage was not easy to see or read
  • NO - Items on top obstructing view of product within the cabinet
  • NO - Other

5. Front Counter

• Front Counter / Photo Report: 1 - PHOTO 6 - Front Counter/Register

  Media

• 

• 

• Front Counter / Merchandising:<br>2 - Service and POS stations kept to standard? (15)

  Yes

  No

  NA

• Front Counter / Merchandising: Select Area of Non-Compliance

  Select NO - Tip jar not to San Churro standard NO - POS cash draw not in good repair NO - The bench area was not kept clean NO - Display/service area was messy and unkept NO - Displays not clean and free from mess NO - POS and Counter was not clean from mess NO - Cash draw was left open during service NO - POS was was not in good repair NO - Held menus were not clean on examination NO - The gift cards were not on display NO - The take away cups were not on display unit NO - Other

  • NO - Tip jar not to San Churro standard
  • NO - POS cash draw not in good repair
  • NO - The bench area was not kept clean
  • NO - Display/service area was messy and unkept
  • NO - Displays not clean and free from mess
  • NO - POS and Counter was not clean from mess
  • NO - Cash draw was left open during service
  • NO - POS was was not in good repair
  • NO - Held menus were not clean on examination
  • NO - The gift cards were not on display
  • NO - The take away cups were not on display unit
  • NO - Other

• Front Counter / Cleanliness:<br>3 - 3x coloured cloths/Chux present and in used in designated areas? (15)

  Yes

  No

  NA

• Front Counter / Cleanliness: Select Area of Non-Compliance

  Select All 3 coloured cloths / chux were not present NO - Cloths / chux being used outside of designated area NO - Other

  • All 3 coloured cloths / chux were not present
  • NO - Cloths / chux being used outside of designated area
  • NO - Other

• Front Counter / Maintenance:<br> 4 - Is all correct takeaway packaging in stock and being used?? (15)

  Yes

  No

  NA

• Front Counter / Maintenance: Select Area of Non-Compliance

  Select NO - Correct takeaway packaging was unavailable NO - Non approved takeaway packaging was in use NO - Other

  • NO - Correct takeaway packaging was unavailable
  • NO - Non approved takeaway packaging was in use
  • NO - Other

• Front Counter / Food Safety:<br>5 - Are the under bar fridges in good repair and below 5 degrees? (15)

  Yes

  No

  NA

• Front Counter / Food Safety: Select Area of Non-Compliance

  Select NO - More than one seal damaged or cracked NO - Doors weren't opening / closing/functioning NO - Damaged shelves /dials / handles or other items NO - The fridge was making loud noises NO - Fridge door left open when not in use NO - Temperature of fridge was over 5 degrees NO - Other

  • NO - More than one seal damaged or cracked
  • NO - Doors weren't opening / closing/functioning
  • NO - Damaged shelves /dials / handles or other items
  • NO - The fridge was making loud noises
  • NO - Fridge door left open when not in use
  • NO - Temperature of fridge was over 5 degrees
  • NO - Other

• Front Counter / Food Safety:<br>6 - Gelato cabinet is to San Churros maintenance standard and holding temperature between -13 to -15 deg? (15)

  Yes

  No

  NA

• Front Counter / Food Safety: Select Area of Non-Compliance

  Select NO - The filter was dirty NO - The curtin / door was damaged / broken NO - Was making a loud noise NO - Light was not working NO - Cabinet is not between -16 to -19 degrees NO - Other

  • NO - The filter was dirty
  • NO - The curtin / door was damaged / broken
  • NO - Was making a loud noise
  • NO - Light was not working
  • NO - Cabinet is not between -16 to -19 degrees
  • NO - Other

• Front Counter / Food Safety:<br>7 - Is the cake cabinet in good repair and below 5 degrees? (15)

  Yes

  No

  NA

• Front Counter / Food Safety: Select Area of Non-Compliance

  Select NO - Doors not opening / closing / functioning NO - Damaged shelves dials handles NO - Lighting was not in working order NO - The fridge was making loud noises NO - The seals were damaged or cracked NO - Cake display fridge was over 5 degrees NO - Cabinet door left open when not in use NO - Other

  • NO - Doors not opening / closing / functioning
  • NO - Damaged shelves dials handles
  • NO - Lighting was not in working order
  • NO - The fridge was making loud noises
  • NO - The seals were damaged or cracked
  • NO - Cake display fridge was over 5 degrees
  • NO - Cabinet door left open when not in use
  • NO - Other

• Front Counter / Cleanliness:<br>8 - Coffee machine and grinder clean to San Churro standards? (15)

  Yes

  No

  NA

• Front Counter / Cleanliness: Select Area of Non-Compliance

  Select NO - Coffee spillage and mess under the machine NO - The steam wand hand excess milk build up NO - Not clean/maintained from spills/build up NO - Milk jugs had discoloured / milk build up NO - Area on top / mug area was not clean NO - Coffee hopper and or grinder was not clean NO - Other

  • NO - Coffee spillage and mess under the machine
  • NO - The steam wand hand excess milk build up
  • NO - Not clean/maintained from spills/build up
  • NO - Milk jugs had discoloured / milk build up
  • NO - Area on top / mug area was not clean
  • NO - Coffee hopper and or grinder was not clean
  • NO - Other

• Front Counter / Documentation:<br>Cleaning checklist in use and up to date (15)

  Yes

  No

  NA

• Front Counter / Cleanliness: Select Area of Non-Compliance

  Select NO - Cleaning list not in use NO - Cleaning list part completed NO - Other

  • NO - Cleaning list not in use
  • NO - Cleaning list part completed
  • NO - Other

6. Back Bar

• Back Bar / Maintenance:<br>1 - Are all cheat sheets/operations signage available, clean and tidy? (10)

  Yes

  No

  NA

• Back Bar / Maintenance: Select Area of Non-Compliance

  Select NO - "What can I have sheet’’ was not available NO - The churro recipe was not on display NO - Old cheat sheets out display NO - Cheat sheets missing NO - Outdated operation signage on display NO - Operational signage missing NO - Cheat sheets / operational signage not clean or in poor condition No - Cheat sheets / operational signage not aligned NO - Other

  • NO - "What can I have sheet’’ was not available
  • NO - The churro recipe was not on display
  • NO - Old cheat sheets out display
  • NO - Cheat sheets missing
  • NO - Outdated operation signage on display
  • NO - Operational signage missing
  • NO - Cheat sheets / operational signage not clean or in poor condition
  • No - Cheat sheets / operational signage not aligned
  • NO - Other

• Back Bar / Food Safety:<br>2 - Back bar (chest freezer) maintained and within -16 to -20 deg? (15)

  Yes

  No

  NA

• Back Bar / Food Safety: Select Area of Non-Compliance

  Select NO - Doors not opening / closing / functioning NO - More than one seal was damaged or cracked NO - The freezer was making loud noises NO - Damaged shelves dials handles NO - Broken glass / cracks / chips NO - Vent filters not clean NO - Other

  • NO - Doors not opening / closing / functioning
  • NO - More than one seal was damaged or cracked
  • NO - The freezer was making loud noises
  • NO - Damaged shelves dials handles
  • NO - Broken glass / cracks / chips
  • NO - Vent filters not clean
  • NO - Other

• Back Bar / Food Safety:<br>3 - Under back bar fridge is maintained and below 5 degrees? (15)

  Yes

  No

  NA

• Back Bar / Food Safety: Select Area of Non-Compliance

  Select NO - The fridge was making loud noises NO - Doors not opening / closing / functioning NO - Handles were broken or not in good repair NO - Damaged shelves dials handles NO - More than one seal was damaged or cracked NO - BOH fridges was over 5 degrees NO - BOH fridge door was left open NO - Other

  • NO - The fridge was making loud noises
  • NO - Doors not opening / closing / functioning
  • NO - Handles were broken or not in good repair
  • NO - Damaged shelves dials handles
  • NO - More than one seal was damaged or cracked
  • NO - BOH fridges was over 5 degrees
  • NO - BOH fridge door was left open
  • NO - Other

• Back Bar / Cleanliness:<br>4 - Churrera station to cleanliness standard (Station, filters and flue)? (15)

  Yes

  No

  NA

• Back Bar / Cleanliness: Select Area of Non-Compliance

  Select NO - Oil skimmer has build up NO - Exhaust canopy/filters not clean inside/out NO - Flue not professionally cleaned in the last 12 months NO - The hooks had dust food or grime NO - Paper cardboard and packaging in cupboard NO - Churros fillers had food build up NO - Churros fillers were broken / damaged / cracked NO - Not neat and tidy around the fillers NO - Surface / front / sides is not clean NO - Floor had grease and oil build up NO - Inside the cupboard was not clean NO - The splashback was oily dirty NO - Other

  • NO - Oil skimmer has build up
  • NO - Exhaust canopy/filters not clean inside/out
  • NO - Flue not professionally cleaned in the last 12 months
  • NO - The hooks had dust food or grime
  • NO - Paper cardboard and packaging in cupboard
  • NO - Churros fillers had food build up
  • NO - Churros fillers were broken / damaged / cracked
  • NO - Not neat and tidy around the fillers
  • NO - Surface / front / sides is not clean
  • NO - Floor had grease and oil build up
  • NO - Inside the cupboard was not clean
  • NO - The splashback was oily dirty
  • NO - Other

• Back Bar / Maintenance:<br>5 - Churro and Savoury fryers are maintained, clean and in good working order? (15)

  Yes

  No

  NA

• Back Bar / Maintenance: Select Area of Non-Compliance

  Select NO - Digital display is not operational NO - Missing / Broken light covers NO - Anchor point on fryer (churrera) is damaged NO - Fryer is not holding temperature (180d - 190d) NO - Air fryer not clean NO - Air fryer is damaged NO - Only one element was in use NO - Other

  • NO - Digital display is not operational
  • NO - Missing / Broken light covers
  • NO - Anchor point on fryer (churrera) is damaged
  • NO - Fryer is not holding temperature (180d - 190d)
  • NO - Air fryer not clean
  • NO - Air fryer is damaged
  • NO - Only one element was in use
  • NO - Other

• Back Bar / Cleanliness:<br>6 - Staff were observed washing their hands regularly and wearing gloves when preparing food and drinks? (15)

  Yes

  No

  NA

• Back Bar / Cleanliness: Select Area of Non-Compliance

  Select NO -Staff returned from break not wash their hands NO - Staff was not washing hands for a long time NO - Staff member handled cash and returned to food preparation without washing their hands NO - Other

  • NO -Staff returned from break not wash their hands
  • NO - Staff was not washing hands for a long time
  • NO - Staff member handled cash and returned to food preparation without washing their hands
  • NO - Other

• Back Bar / Staff / Product:<br>7 - Churros being prepared and served to San Churro Standard? (15)

  Yes

  No

  NA

• Back Bar / Staff / Product: Select Area of Non-Compliance

  Select NO - Churros not being prepared to recipe NO - Incorrect size NO - Dip cups had chocolate drips No - Served in chipped crockery NO - Served without napkins NO - Churros were too dark or overcooked NO - Churros were too light or undercooked NO - Churros being served in incorrect take away packaging NO - Other

  • NO - Churros not being prepared to recipe
  • NO - Incorrect size
  • NO - Dip cups had chocolate drips
  • No - Served in chipped crockery
  • NO - Served without napkins
  • NO - Churros were too dark or overcooked
  • NO - Churros were too light or undercooked
  • NO - Churros being served in incorrect take away packaging
  • NO - Other

7. Back Of House

• Back Of House / OH&S:<br>1 - Chemicals bottled, labelled, stored correctly? (15)

  Yes

  No

  NA

• Back Of House / OH&S: Select Area of Non-Compliance

  Select NO - Chemicals were not easy to access NO - The labels were hard to read NO - Significant build up or grime on them NO - Not firmly sealed NO - Chemicals stored near food NO - Chemicals not stored in clean/dry location NO - Other

  • NO - Chemicals were not easy to access
  • NO - The labels were hard to read
  • NO - Significant build up or grime on them
  • NO - Not firmly sealed
  • NO - Chemicals stored near food
  • NO - Chemicals not stored in clean/dry location
  • NO - Other

• Back Of House / Food Safety:<br>2 - Fridges in the back of house being maintained and below 5 deg? (15)

  Yes

  No

  NA

• Back Of House / Food Safety: Fridges meet the cleanliness standards?

  Select NO - The fridge was making loud noises NO - Doors not opening / closing / functioning NO - Handles were broken or not in good repair NO - Damaged shelves dials handles NO - More than one seal was damaged or cracked NO - BOH fridges was over 5 degrees NO - BOH fridge door was left open NO - Other

  • NO - The fridge was making loud noises
  • NO - Doors not opening / closing / functioning
  • NO - Handles were broken or not in good repair
  • NO - Damaged shelves dials handles
  • NO - More than one seal was damaged or cracked
  • NO - BOH fridges was over 5 degrees
  • NO - BOH fridge door was left open
  • NO - Other

• Back Of House / Food Safety:<br>3 - Back of house freezers maintained and -16 deg or colder? (15)

  Yes

  No

  NA

• Back Of House / Food Safety: Select Area of Non-Compliance

  Select NO - Damaged shelves / dials / handles or other items NO - More than one seal was damaged or cracked NO - The digital / manual display was not working NO - The freezer was making loud noises NO - Not opening / closing or functioning properly NO - Other

  • NO - Damaged shelves / dials / handles or other items
  • NO - More than one seal was damaged or cracked
  • NO - The digital / manual display was not working
  • NO - The freezer was making loud noises
  • NO - Not opening / closing or functioning properly
  • NO - Other

• Back Of House / Food Safety:<br>4 - Refrigerated items dated correctly and inline with prescribed shelf life? (15)

  Yes

  No

  NA

• Back Of House / Food Safety: Select Area of Non-Compliance

  Select NO - Products in under bar fridges did not have a prep date NO - Items in cake fridge not dated NO - Milk was out of date NO - Chocolate mix was out of date NO - Other

  • NO - Products in under bar fridges did not have a prep date
  • NO - Items in cake fridge not dated
  • NO - Milk was out of date
  • NO - Chocolate mix was out of date
  • NO - Other

• Back Of House / OH&S:<br>5 - Dough machine meet cleanliness and maintenance standard? (15)

  Yes

  No

  NA

• Back Of House / OH&S: Select Area of Non-Compliance

  Select No - Kill switch on grill is not working NO - There was flaking rust on the unit NO - Was not working properly NO - The machine was not bolted down at the feet NO - The machine was not bolted down to the floor NO - Hand guard was broken NO - The unit had not been wiped down regularly NO - Excess flour/significant dust on unit NO - The bowl was not covered when not in use NO - Chunks of dough in the bottom of the bowl NO - Other

  • No - Kill switch on grill is not working
  • NO - There was flaking rust on the unit
  • NO - Was not working properly
  • NO - The machine was not bolted down at the feet
  • NO - The machine was not bolted down to the floor
  • NO - Hand guard was broken
  • NO - The unit had not been wiped down regularly
  • NO - Excess flour/significant dust on unit
  • NO - The bowl was not covered when not in use
  • NO - Chunks of dough in the bottom of the bowl
  • NO - Other

• Back Of House / OH&S:<br>6 - Fire Safety items to National standards? (15)

  Yes

  No

  NA

• Back Of House / OH&S: Select Area of Non-Compliance

  Select NO - No the extinguisher gauge is out of range NO - The store has no fire blanket NO - Not serviced within the last six months NO - Equipment has dust/oil build up NO - There were no fire extinguishers available NO - No signage located above each one NO - Exit signs not illuminated (where applicable) NO - Evac sign not displayed (FOH or BOH) NO - Exit signs were not visible and or obstructed NO - Other

  • NO - No the extinguisher gauge is out of range
  • NO - The store has no fire blanket
  • NO - Not serviced within the last six months
  • NO - Equipment has dust/oil build up
  • NO - There were no fire extinguishers available
  • NO - No signage located above each one
  • NO - Exit signs not illuminated (where applicable)
  • NO - Evac sign not displayed (FOH or BOH)
  • NO - Exit signs were not visible and or obstructed
  • NO - Other

• Back Of House / OH&S:<br>7 - Are injury procedures followed? (15)

  Yes

  No

  NA

• Back Of House / OH&S: Select Area of Non-Compliance

  Select NO - The first aid kit was not fully stocked NO - No record of injuries or injury procedures NO - The first aid kit was not accessible NO - If you are injured sign not displayed NO - Items present not listed on approved list NO - Other

  • NO - The first aid kit was not fully stocked
  • NO - No record of injuries or injury procedures
  • NO - The first aid kit was not accessible
  • NO - If you are injured sign not displayed
  • NO - Items present not listed on approved list
  • NO - Other

• Back Of House / OH&S:<br>8 - All electrical equipment has been tested and tagged and or RCD tested in the previous 12 months? (15)

  Yes

  No

  NA

• Back Of House / OH&S: Select Area of Non-Compliance

  Select NO - Equipment not tested (test + Tag or RCD) in last 12 months No - Other

  • NO - Equipment not tested (test + Tag or RCD) in last 12 months
  • No - Other

• Back Of House / Staff / Product:<br>9 - Store using correct ingredients? (15)

  Yes

  No

  NA

• Back Of House / Staff / Product: Select Area of Non-Compliance

  Select NO - San Churro branded cinnamon NO - San Churro COFFEE was not being used NO - Eateo or Moro branded Olive oil was not used NO - San Churro milk / dark / white choc not used NO - Other non approved item in use NO - Other

  • NO - San Churro branded cinnamon
  • NO - San Churro COFFEE was not being used
  • NO - Eateo or Moro branded Olive oil was not used
  • NO - San Churro milk / dark / white choc not used
  • NO - Other non approved item in use
  • NO - Other

• Uniform Standards

• Back Of House / Staff / Product:<br>10 - Staff wearing full uniform and groomed according to guidelines? (15)

  Yes

  No

  NA

• Back Of House / Staff / Product: Select Area of Non-Compliance

  Select NO - Not wearing a San Churro approved shirt NO - Staff member had leggings / tights on NO - Staff not wearing black pants / shorts NO - Staff not wearing enclosed black shoes NO - Staff members not wearing approved apron NO - Staff had multiple rings necklace or bangles NO - Team members were wearing a wristwatch NO - Staff were wearing nail polish / fake nails NO -Staff did not have hair neat or tied up NO - Other

  • NO - Not wearing a San Churro approved shirt
  • NO - Staff member had leggings / tights on
  • NO - Staff not wearing black pants / shorts
  • NO - Staff not wearing enclosed black shoes
  • NO - Staff members not wearing approved apron
  • NO - Staff had multiple rings necklace or bangles
  • NO - Team members were wearing a wristwatch
  • NO - Staff were wearing nail polish / fake nails
  • NO -Staff did not have hair neat or tied up
  • NO - Other

• Back Of House / Documentation:<br>11 - Is certified music being played? (15)

  Yes

  No

  NA

• Back Of House / Documentation: Select Area of Non-Compliance

  Select NO - There was no music playing NO - The music was too loud NO - The music was not approved NO - Music was soft / speakers not working NO - Other

  • NO - There was no music playing
  • NO - The music was too loud
  • NO - The music was not approved
  • NO - Music was soft / speakers not working
  • NO - Other

• Back Of House / Documentation:<br>12 - Store has a pest management program in place and was free of pests? (15)

  Yes

  No

  NA

• Back Of House / Documentation: Select Area of Non-Compliance

  Select NO - Pests in any part of the interior of store NO - Pest activity inside the store (take photo) NO - No pest control docs within last 3 months NO - Other

  • NO - Pests in any part of the interior of store
  • NO - Pest activity inside the store (take photo)
  • NO - No pest control docs within last 3 months
  • NO - Other

• Back Of House / Documentation:<br>13 - Is Review Tracker average rating above 4.2 (previous 30 days)? (15)

  Yes

  No

  NA

• Back Of House / Documentation: Select Area of Non-Compliance

  Select No - Score below 4.2 No - Other

  • No - Score below 4.2
  • No - Other

• Back Of House / Documentation:<br>14 - Is the stores total Churrology training completion rate above 90%? (15)

  Yes

  No

  NA

• Back Of House / Documentation: Select Area of Non-Compliance

  Select No - Store completion rate was below 90% No - Other

  • No - Store completion rate was below 90%
  • No - Other

• Overall visit comment