Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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10 - PHOTO 1 - Front of Store
Operational Excellence Check Scoring and Re-visit Structure
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Frequency: 4 visits per year
Duration: 2-3 hours and will be conducted during trading hour (including weekends)
Scoring:
Pass: 80% and above
Fail: 79.9% or below
79.9% - 70%: Admin fee $200, store will remain on the normal visitation cycle
69.9% - 60%: Admin fee $500, ROM will organise a meeting to work through all the To-do’s and assist you completing them
59.9% or Lower: May result in temporary closure of store and issue of intention to breach. Admin cost, store will need to cover all expenses (up to $2,000) of a revisit within 48 hours revisit after 48 hours.
Operational Excellence Check
1. Exterior
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Exterior / Presentation:<br><br>1 - Store looks open and inviting - barriers umbrellas and kevin are in use doors/bi-fold doors are open? (15)
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1.1 - Select Area of non-compliance
- No - Umbrellas were not in use/open
- No - All outdoor tables and chairs were not inuse
- No - Kevin/A-Frame, menu stand, barriers were not on display
- No - Doors/bi-folds were not open
- NO - Other
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1.2 Specify Other
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Exterior / Maintenance:<br><br>2 - Exterior (facade) of building is to maintenance standards? (10)
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Exterior / Maintenance: Select Area of Non-Compliance
- NO - There were broken areas or chips
- NO - Movement of fittings pulling away
- NO - Visible signs wear and tear/areas with rust
- NO - There was graffiti visible
- NO - There were paint chips and colour coming away
- NO - Other
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Exterior / Cleanliness:<br><br>3 - Exterior of building and customer seating area are clean? (10)
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Exterior / Cleanliness: Select Area of Non-Compliance
- NO - Cobwebs or build up
- NO - Marks dirt dust grime or chocolate
- NO - Dirty smears or fingerprints on areas
- NO - Animal droppings
- NO - There were cigarette butts
- NO - Significant napkins/items on the ground
- NO - Outside area had not been swept or cleaned
- NO - There was a significant pile of leaves
- NO - Other
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Exterior / Maintenance:<br><br>4 -Brand fixtures/plants/furniture in good repair? (10)
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Exterior / Maintenance: Select Area of Non-Compliance
- NO - There was visible signs of wear and tear
- NO - There were broken areas/damage
- NO - There was significant paint chipped
- NO - There was graffiti visible
- NO - Movement of fittings pulling away
- NO - Outdoor plants are not being maintained
- NO - Other
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Exterior / Cleanliness:<br><br>5 - Are all brand fixtures and furniture clean? (10)
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Exterior / Cleanliness: Select Area of Non-Compliance
- NO - There was general rubbish/foods/spillage
- NO - There was dirt/cobwebs/dust present
- NO - There were bird droppings
- NO - There was chocolate grime or mess
- NO - There was a pile of leaves
- NO - Other
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Exterior / Cleanliness:<br><br>6 - External glass windows/doors clean & clear? (10)
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Exterior / Cleanliness: Select Area of Non-Compliance
- NO - There was food/Chocolate stains
- NO - There was cobwebs in the corners
- NO -There were smears/droppings
- NO - There were marks/fingerprints
- No - There were scratches
- No - Other
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Exterior / Maintenance:<br><br>7 - Exterior lights clean & in working order? (10)
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Exterior / Maintenance: Select Area of Non-Compliance
- NO - The San Churro sign lighting was not on
- NO - Light fittings (any) were broken or damaged
- NO - Significant dirt cobwebs dust present
- NO - The light fitting were not illuminated
- NO - Other
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Exterior / Cleanliness:<br><br>8 - Was the menu stand, Kevin and or A-Frame to cleanliness standards? (10)
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Exterior / Cleanliness: Select Area of Non-Compliance
- NO - Peeling scratches rust chips or scuffs
- NO - Broken areas damaged or water damage
- NO - Perspex was damaged yellowing or no perspex
- NO - Other
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Exterior / Maintenance:<br><br>9 - Was the menu stand, Kevin and or A-Frame to maintenance standards? (10)
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Exterior / Maintenance: Select Area of Non-Compliance
- NO - Peeling scratches rust chips or scuffs
- NO - Broken areas damaged or water damage
- NO - Perspex was damaged yellowing or no perspex
- NO - Other
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Front Of House / POS:<br><br>10 - San Churro trading hours sign on display? (5)
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Exterior / Maintenance: Select Area of Non-Compliance
- NO - Store times not listed at the front of store
- NO - There was a handwritten sign
- No - Incorrect template in use
- NO - Signage is damaged
- NO - Other
2. Front Of House
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Front Of House / Observation :<br><br>1 - What is the store volume at the commencement of compliance?
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Front Of House / Observation :<br><br>2 - Number of staff on shift during the visit?
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Front Of House / Cleanliness: <br>3 - Tables, chairs and barriers clean and tidy? (5)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO - A number of tables had chocolate between them
- NO - Chocolate/marks/grime/rubbish/crumbs
- NO - Pillows/cushions were significantly marked
- NO - Chocolate/marks/grime on the barriers
- NO - Build up of crumbs/mess
- No - Chewing Gum present under table
- No - Other
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Front Of House / Maintenance:<br><br>4 - Tables, chairs and barriers in good repair? (10)
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Front Of House / Maintenance: Select Area of Non-Compliance
- NO - Feet with missing rubber stops
- NO - Wobbly or unsteady legs
- NO - Broken damaged cracked or split areas
- NO - No strap/broken strap or panel in the centre
- NO - Chocolate/maks/grime/crumbs on high chairs
- NO - Other
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Front Of House / Cleanliness:<br><br>5 - Walls/ceiling in customer area clean? (5)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO - The ceiling had excessive cobwebs and or dust
- NO - The walls had food or other scraps present
- NO - The walls had a build up of obvious residue
- NO - Walls were dirty / fingerprints/other
- NO - The walls had graffiti or drawing
- NO - Other
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Front Of House / Maintenance:<br><br>6 - Walls/Ceilings to San Churro maintenance standards? (10)
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Front Of House / Maintenance: Select Area of Non-Compliance
- No - Walls have scuff marks/paint peeling
- No - Ceiling broken scuff marks paint peeling
- No - Ceiling has visible signs wear and tear
- No - There was graffiti visible
- No - Equipment has only been partly tested
- No - Other
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Front Of House / Cleanliness:<br><br>7 - Customer area floor and skirts are clean? (5)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO - Crumbs or significant mess on the floor
- NO - Floor was sticky / spillage that had occurred
- NO - Dust balls and build up on the floor
- NO - There were scuff marks
- NO - Front door mat was drity, stained or solid
- NO - Other
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Front Of House / Maintenance:<br><br>8 - Floors maintained to San Churro standard? (10)
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Front Of House / Maintenance: Select Area of Non-Compliance
- NO - Trip hazards were visible and not managed
- NO - The flooring tiles were chipped or broken
- NO - The flooring was ripped torn or peeling
- NO - Other
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Front Of House / Cleanliness:<br><br>9 - Air-con vents working and cleaned to standards? (5)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO - Air Con units had dust / dirt / build up on vents
- NO - The air conditioning was not working
- NO - Air conditioning units were dirty / build up
- NO - Units had mould or grime on the vents
- NO - Grime and build up around the vent or grate
- NO - Other
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Front Of House / Cleanliness:<br><br>10 - Are order @ table pucks clean and maintained? (10)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO- Pucks visibly dirty
- No - Pucks were missing from some tables
- NO - Some pucks were damaged
- NO - Other
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Front Of House / Cleanliness:<br><br>11 - Jugs/glasses at water station in use and clean? (10)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO- Water jugs were dirty
- NO - Significant dust and mess on / around the station
- NO - Glasses / cups were on top of tea towel / cloth
- NO - Glasses / cups were not clean / polished
- NO - The water tap grill or spout was not clean
- NO - Water jugs or glasses / cups were not available
- NO - Water station was not in use
- NO - Hardware is broken / damaged
- NO - Other
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Front Of House / Cleanliness:<br><br>12 - Trays used in the front of house are clean available and maintained? (10)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO - Trays are not clean to San Churro standards
- NO - Other
- NO - Trays are damaged
- NO - Trays are not available
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Front Of House / Cleanliness:<br><br>13 - Is all lighting to cleanliness standards? (5)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO - The lighting fixtures were dusty
- NO - Significant build up of grime or dirt
- NO - Insects or debris in the light fixtures
- NO - Other
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Front Of House / Maintenance:<br><br>14 - Lighting in customer area are alight and working? (10)
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Front Of House / Maintenance: Select Area of Non-Compliance
- NO- Damage/cracks in the lighting or lamp shade
- NO - There were blown light bulbs
- NO - Lights had not been turned on in all areas
- NO - Other
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Front Of House / Photo Report: 15 - PHOTO 3 - PHOTO 3 - Back Bar Display (Shelving)
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Front Of House / Merchandising:<br><br>16 - Back bar merchandised to standard (Shelves, Menu and DMB)? (5)
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Front Of House / Merchandising: Select Area of Non-Compliance
- NO - Menu boards not displayed correctly
- NO - DMD's no operational
- NO - Displays were not full and abundant
- NO - Back bar did not have like items together
- NO - Not merchandised neatly or organised fashion
- NO - Other
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Front Of House / Merchandising:<br><br>17 - Is el Social being actively promoted?(15)
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Front Of House / Merchandising: Select Area of Non-Compliance
- NO - There were no el Social flyers at the counter
- NO - El Social was not being promoted (flyers/poster)
- NO - El Social not being promoted by team on POS
- NO - Other
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Front Of House / POS:<br><br>18 - No non-approved signage on display? (15)
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Front Of House / POS: Select Area of Non-Compliance
- NO - Unapproved signage was on display
- NO - Handwritten signs on display
- NO - Other
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Front Of House / Maintenance:<br><br>19 - Are the toilets in good repair? (15)
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Front Of House / Maintenance: Select Area of Non-Compliance
- NO - Toliets being used for storage ie: tables / chairs
- NO - There are broken fittings
- NO - Soap and/or hand towels were out of stock
- NO - Toilets would not flush or were overflowing
- NO - Locks are broken and cannot secure the door
- NO - Toilets were not made available to customers
- NO - Other
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Front Of House / Cleanliness:<br><br>20 - Toilets clean and tidy according to the cleaning checklist? (10)
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Front Of House / Cleanliness: Select Area of Non-Compliance
- NO - Toilets not clean per the cleaning checklist
- NO - Toilets were not clean and free of debris
- NO - Other
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Front Of House / Maintenance:<br><br>21 - Are all high chairs clean and in good repair? (15)
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Front Of House / Maintenance: Select Area of Non-Compliance
- NO - Feet with missing rubber stops
- NO - Wobbly or unsteady legs
- NO - Broken damaged cracked or split areas
- NO - No strap/broken strap or panel in the centre
- NO - Chocolate/maks/grime/crumbs on high chairs
- NO - Other
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Front of House / Staff / Product:<br><br>22 - Store is not practicing 6 steps of customer service? (15)
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Front of House / Staff / Product: Select Area of Non-Compliance
- No - Greeting
- No - Take order (el Social, repeat order, upsell)
- No - Make and Collate
- No - Deliever and Clear
- No - Check Back (flags left of empty tables)
- No - Farewell
3. Retail Display
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Retail Display / Photo Report: 1 - PHOTO 4 - Take photo's of all retail displays (retail bays and retail tables)
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Retail Display / Maintenance:<br><br>2 - Retail brand fixtures are maintained? (10)
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Retail Display / Maintenance: Select Area of Non-Compliance
- NO - The fixtures were chipped marked or scuffed
- NO - They were graffitied
- NO - They were broken, rusted and or damaged
- NO - Other
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Retail Display / Presentation:<br><br>3 - Product tags meet merchandising standards? (10)
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Retail Display / Presentation: Select Area of Non-Compliance
- NO - There were tags missing
- NO - Tags with wrong product above/below it
- NO - Tags were not aligned or placed straight
- NO - Tags that did not have the black background
- NO - Tags were bent worn dog eared torn
- NO - Incorrect product tag was being used
- NO - Tags were not left aligned
- NO - Other
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Retail Display / Cleanliness:<br><br>4 - Retail shelves, products and packaging are clean? (5)
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Retail Display / Cleanliness: Select Area of Non-Compliance
- NO - Considerable dust/build up on shelves/items
- NO - Grime or oiliness on the shelving or tables
- NO - Shelves had residual stickers or tag adhesive
- NO - Other
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Retail Display / Merchandising:<br><br>5 - San Churro hampers are on display? (10)
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Retail Display / Merchandising: Select Area of Non-Compliance
- NO - No hamper/ hamper showing the contents
- NO - Hamper contents were not full and abundant
- NO - There were no hampers on display at all
- NO - Other
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Retail Display / Presentation:<br><br>6 - Retail shelves merchandised to standard? (10)
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Retail Display / Presentation: Select Area of Non-Compliance
- NO - There were empty areas or shelves
- NO - Product not displayed with like products
- NO - Less than 3 items per variant on display
- NO - The displays were not full and abundant
- NO - Other
4. Front Counter Displays
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Front Counter / Photo Report: 1 - PHOTO 5 - Gelato Display
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Front Counter / Presentation:<br><br>2 - Gelato is correctly labelled? (5)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - Energy intake card was not on display
- NO - Dust food build up or marks on the picks/stickers
- NO - Picks not straight/aligned to (3cm from front of tub)
- NO - Picks were missing from items
- NO - There were handwritten tags
- NO - Stickers were not stuck down flat
- NO - Picks were in the wrong spot
- NO - Picks/stickers are worn and need replacement
- NO - Other
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Front Counter / Presentation:<br><br>3 - All approved Gelato available and merchandised correctly? (10)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - Limited selection of flavours were displayed
- NO - There were non - approved gelato flavours on display
- NO - There was an entire spot empty in the unit
- NO - Gelato is not being served with a spatula
- NO - Spatulas not displayed to standard
- NO - Sturt card not on display (on or near cabinet)
- NO - Other
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Front Counter / Presentation:<br><br>4 - Cone display to presentation standard (on or in cabinet)? (10)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - Build up crumbs and mess at base of display
- NO - Cabinet was not neatly stacked or appealing
- NO - There was no cup with used spoon signage
- NO - Less than 2 of each variant on display (display cabinet only)
- NO - All spots were not filled
- NO - Other
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Front Counter / Photo Report: 5 - PHOTO 7 - Cake Cabinet
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Front Counter / Presentation:<br><br>6 - Cakes correctly labelled to standard? (10)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - Handwritten tags were on display
- NO - The tags/labels were not stuck down flat
- NO - Tags/labels not straight or aligned
- NO - Dust food build up or marks on the labels
- NO - Tags/labels were missing
- NO - The tags were in the wrong spot
- NO - Daily energy intake card was not on display
- NO - Banana bread in cling wrap and no nutritional label
- NO - Other
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Front Counter / Presentation:<br><br>7 - Cake cabinet merchandised to standard? (10)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - Bottled drink are on display in cake cabinet
- NO - Cling wrap or non approved items are in use
- NO - Items other than the cake plate / black trays used to display product
- NO - Cake board / black trays is not clean
- NO - Non - approved products are on display
- NO - Cake display is not full on every shelf
- NO - Knife left in display cabinet
- NO - Other
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Front Counter / Presentation:<br><br>8 - Mandatory items are on display for sale? (10)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - Brownie
- NO - San Churro Cake
- NO - New York Cheesecake
- NO - Death By Chocolate Cake
- NO - Chocolate Flourless
- NO - Chocolate strawberries not on display
- NO - Other
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Front Counter / Cleanliness:<br><br>9 - Cake cabinet to cleanliness standard? (5)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- NO - Shelves were not clear/clean of crumbs/mess
- NO - Seals not clean / free of build up and dust
- NO - Condenser vents were not cleaned or clear
- NO - Fridge Condenser not clear from build up
- NO - Smudges and chocolate were present
- NO - The rollers had dust grime or build up
- NO - The light had dust grime or build up
- NO - Other
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Front Counter / Presentation:<br><br>10 - Macaron display full and merchandised? (10)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - There was less than 10 flavour variants on display
- NO - The display was not full and abundant
- NO - Less than 4 of each variant on display
- NO - Other
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Front Counter / Photo Report: 11 - PHOTO 7 - Ambient cabinet / Truffle Display (customer side)
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Front Counter / Presentation:<br><br>12 - Items on display labelled and boxed correctly? (10)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - Dust food build up or marks on the labels
- NO - Tags were in the wrong spot in the display
- NO - Tags / labels were missing from items
- NO - Handwritten tags were on display
- NO - Tags / labels not flat on more than one item
- NO - Tags / labels were not straight or aligned
- NO - Daily energy intake card was not on display
- NO - Other
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Front Counter / Presentation:<br><br>13 - Ambient/truffle cabinet cleaned and displayed to standard? (15)
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Front Counter / Presentation: Select Area of Non-Compliance
- NO - The cabinet was not full and abundant
- NO - Dust food build up or marks or crumbs
- NO - The signage was not easy to see or read
- NO - Items on top obstructing view of product within the cabinet
- NO - Other
5. Front Counter
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Front Counter / Photo Report: 1 - PHOTO 8 - Front Counter/Register
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Front Counter / Merchandising:<br><br>2 - Service and POS stations kept clean and to standard? (15)
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Front Counter / Merchandising: Select Area of Non-Compliance
- NO - Tip jar not to San Churro standard
- NO - POS cash draw not in good repair
- NO - The bench area was not kept clean
- NO - Display/service area was messy and unkept
- NO - Displays not clean and free from mess
- NO - POS and counter was not clean from mess
- NO - Cash draw was left open during service
- NO - POS was was not in good repair
- NO - Held menus were not clean on examination
- NO - The gift cards were not on display
- NO - The take away cups were not on display unit
- NO - Other
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Front Counter / Cleanliness:<br><br>3 - 3x coloured cloths / Chux present and in used in designated areas? ? (15)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- NO - All 3 coloured cloths / chux were not present
- NO - Cloths/chux being used outside of designated area
- NO - Other
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Front Counter / Maintenance:<br><br>4 - Is all correct takeaway packaging in stock and being used? (15)
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Front Counter / Maintenance: Select Area of Non-Compliance
- NO - Correct takeaway packaging was unavailable
- NO - Non approved takeaway packaging was in use
- NO - Other
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Front Counter / Cleanliness:<br><br>5 - Under bar fridges to cleanliness standard? (5)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- NO - Rollers/doors have significant build up/food
- NO - Underneath the shelves have residue or food
- NO - Shelves not clear and clean of mess
- NO - Seals not clean and free of build up/dust
- NO - Smudges and chocolate present on the glass
- NO - Top/side of the fridge had dust crumbs mess
- NO - Fridge condenser not clear/free of build up
- NO - Vents were not cleaned or clear
- NO - Filters were not clean and clear
- NO - Debris/food scraps present under fridges
- NO - Other
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Front Counter / Maintenance:<br><br>6 - Are the under bar fridges in good repair and below 5 degrees? (15)
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Front Counter / Maintenance: Select Area of Non-Compliance
- NO - More than one seal damaged or cracked
- NO - Doors weren't opening/closing/functioning
- NO - Damaged shelves/dials/handles or other items
- NO - The fridge was making loud noises
- NO - Fridge door left open when not in use
- NO - Temperature of fridge was over 5 degrees
- NO - Other
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Front Counter / Cleanliness:<br><br>7 - Gelato cabinet to cleanliness standards? (5)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- NO - Glass/perspex not free of grime/mess/build up
- NO - Rollers/blinds had food spills mould
- NO - The vents were not free from dust
- NO - Top of the freezer had dirt dust mess
- NO - There was smudges/mess on freezer
- NO - Filters were not clean and clear
- NO - Dead insects present within the unit
- NO - Debris/food scraps present under fridge
- NO - Other
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Front Counter / Maintenance:<br><br>8 - Gelato cabinet is to San Churros maintenance standard and holding temperature between -13 to -15 deg? (15)
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Front Counter / Maintenance: Select Area of Non-Compliance
- NO - The filter was dirty
- NO - The curtin/door was damaged broken
- NO - Was making a loud noise
- NO - Light was not working
- NO - Cabinet is not between -16 to -19 degrees
- NO - Other
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Front Counter / Maintenance:<br><br>9 - Is the cake cabinet in good repair and below 5 degrees? (15)
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Front Counter / Maintenance: Select Area of Non-Compliance
- NO - Doors not opening/closing/functioning
- NO - Damaged shelves dials handles
- NO - Lighting was not in working order
- NO - The fridge was making loud noises
- NO - The seals were damaged or cracked
- NO - Cake display fridge was over 5 degrees
- NO - Cabinet door left open when not in use
- NO - Other
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Front Counter / Maintenance:<br><br>10 - Gelato scoops kept to standard? (10)
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Front Counter / Maintenance: Select Area of Non-Compliance
- NO - The scoop size was another size other than 16
- NO - The water had not been replaced regularly
- NO - Scoops were kept in warm water
- NO - Other
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Front Counter / Cleanliness:<br><br>11 - Was the pass kept to cleanliness standard? (10)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- NO - The pass was not clear and free for service
- NO - There was chocolate grime or mess
- NO - The area was not wiped down
- NO - Other
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Front Counter / Cleanliness:<br><br>12 - Cutlery and containers cleaned and polished? (15)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- NO - Cutlery was not available to customers
- NO - Build up of water/food/dirt or grime
- NO - Cutlery was not clean/polished/build up
- NO - Other
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Front Counter / Cleanliness:<br><br>13 - Coffee machine and grinder clean to San Churro standards? (15)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- NO - Coffee spillage and mess under the machine
- NO - The steam wand hand excess milk build up
- NO - Not clean/maintained from spills/build up
- NO - Milk jugs had discoloured/milk build up
- NO - Area on top/mug area was not clean
- NO - Coffee hopper and or grinder was not clean
- NO - Other
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Front Counter / Cleanliness:<br><br>14 - Is the Chocolady operational (1 May - 1 Sep) and to San Churro standard? (10)
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Front Counter / Cleanliness: Select Area of Non-Compliance
- No - Approved Campeona/Apuro model not in use
- No - Chocolady was not in use
- No - Chocolady was not to cleanliness standard
- No - Chocolday not filled with min. amount of water
- No - Chocolady was not set to 70 degrees
- NO - Not in use (1 May - 1 Sep)
- NO - Other
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Front Counter / Maintenance:<br><br>15 - Syrups and Powders kept to standard? (10)
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Front Counter / Maintenance: Select Area of Non-Compliance
- NO - Syrups/powders significant build up
- NO - Underneath containers had grime and build up
- NO - Syrups or powders were not neatly organised
- NO - Bottles/containers not sealed properly
- NO - Other
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Front Counter / Feedback:<br><br>16 - Counter bench is clean and in good repair? (10)
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Front Counter / Feedback: Select Area of Non-Compliance
- NO - Some areas had not been wiped down regularly
- NO - Counter was messy disorganised and untidy
- NO - Counter top was not in good repair
- NO - Counter front/sides were damaged
- NO - Other
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Front Counter / Feedback:<br><br>17 - Cupboards/drawers clean & good repair? (15)
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Front Counter / Feedback: Select Area of Non-Compliance
- NO - Drawers shelves and cupboards not clean
- NO - Shelves not neat and easily accessible
- NO - Damaged or not in good repair
- NO - Other
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Front Counter / Documentation:<br><br>18 - Cleaning checklist in use and up to date (15)
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- NO - Cleaning list not in use
- NO - Cleaning list part completed
6. Back Bar
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Back Bar / Maintenance:<br><br>1 - Are all cheat sheets/operations signage available, clean and tidy? (10)
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Back Bar / Maintenance: Select Area of Non-Compliance
- No - "What can I have sheet’’ was not available
- No - The churro recipe was not on display
- No - Old cheat sheets on display
- No - Cheat sheets missing
- No - Outdated operation signage on display
- No - Operational signage missing
- No - Cheat sheets/operational signage not clean or in poor condition
- No - Cheat sheets/operational signage not aligned
- NO - Other
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Back Bar / Cleanliness:<br><br>2 - Back bar freezers clean? (5)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - Freezer not clear/clean of crumbs/mess
- NO - Significant crumbs mess grime or marks
- NO - Freezer top/sides had food/build up/mess
- NO - Rollers had build up of crumbs and dust
- NO - Ice has built up to form a thick layer
- NO - Cross contamination in the tubs/freezer
- NO - Vents were not cleaned or clear
- NO - Significant smudges and chocolate present
- NO - Seals were not clean and free of grime
- NO - Filters were not clean and clear
- NO - Other
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Back Bar / Maintenance:<br><br>3 - Back bar (chest freezer) maintained and within -16 to -20 deg? (15)
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Back Bar / Maintenance: Select Area of Non-Compliance
- NO - Doors not opening/closing/functioning
- NO - More than one seal was damaged or cracked
- NO - The freezer was making loud noises
- NO - Damaged shelves dials handles
- NO - Broken glass/cracks/chips
- NO - Vent filters not clean
- NO - NO - Back bar freezers not between -16 to -20 deg
- NO - Other
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Back Bar / Cleanliness:<br><br>4 - Under back bar fridges clean? (5)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - Fridge condenser not free from dust build up
- NO - Top of cabinet had dust crumbs build up
- NO - The drain was blocked or hadn't been cleaned
- NO - Under shelves had cake residue or icing
- NO - Shelves not clear and clean of mess
- NO - Seals not clean and free of build up/dust
- NO - Smudges/chocolate were present on the glass
- NO - The rollers (sliders)/doors had build
- NO - Vents were not cleaned or clear
- NO - Mould was visible
- NO - Filters were not clean and clear
- NO - Other
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Back Bar / Maintenance:<br><br>5 - Under back bar fridge is maintained and below 5 degrees? (15)
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Back Bar / Maintenance: Select Area of Non-Compliance
- NO - Doors not opening/closing/functioning
- NO - More than one seal was damaged or cracked
- NO - Damaged shelves dials handles
- NO - The fridge was making loud noises
- NO - One or more of the back bar fridges was over 5 degrees
- NO - Other
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Back Bar / Cleanliness:<br><br>6 - Churrera station to cleanliness standard (Station, filters and flue)? (15)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - Oil skimmer has build up
- NO - Exhaust canopy/filters not clean inside/out
- NO - Flue not professionally cleaned in the last 12 months
- NO - The hooks had dust food or grime
- NO - Paper cardboard and packaging in cupboard
- NO - Churros fillers had food build up
- NO - Churros fillers were broken/damaged/cracked
- NO - Not neat and tidy around the fillers
- NO - Surface/front/sides is not clean
- NO - Floor had grease and oil build up
- NO - Inside the cupboard was not clean
- NO - The splashback was oily dirty
- NO - Other
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Back Bar / Maintenance:<br><br>7 - Churrera in working order with approved lubricant? (15)
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Back Bar / Maintenance: Select Area of Non-Compliance
- NO - Churrera teeth are jagged/significantly worn
- NO - Wire was broken or not attached
- NO - Handles were broken
- NO - Churrera arm not functioning/good repair
- NO - The handle was not square to the front
- NO - Non approved shaft food grade lubricant
- NO - Other
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Back Bar / Maintenance:<br><br>8 - Churro and Savoury fryers are maintained, clean and in good working order? (15)
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Back Bar / Maintenance: Select Area of Non-Compliance
- No - Digital display is not operational
- No - Missing/Broken light covers
- No - Anchor point on fryer (churrera) is damaged
- No - Fryer is not holding temperature (180d - 190d)
- No - Only one element was in use
- NO - Air fryer not clean
- NO - Air fryer is damaged
- No - Other
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Back Bar / Maintenance:<br><br>9 - Churrera oil quality in range, test kit, oil spill kit and correct signage available? (15)
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Back Bar / Maintenance: Select Area of Non-Compliance
- NO - Oil was out of range after 2 x tests
- NO - The store had no oil test strips
- NO - There was no manual oil test kit available
- NO - Oil outside of the oil range (above 3.0)
- NO - Approved cone paper filters not available
- NO - Oil is below/above the min or max mark
- NO - Oil spill kit available
- NO - Oil/Churrera safety signs not on display
- NO - Other
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Back Bar / Cleanliness:<br><br>10 - Dessert and Shakes station clean? (5)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - Ingredients/syrups were unorganised/messy
- NO - Blender jugs weren't clean of mould/build up
- NO - Surrounding walls had chocolate/mess
- NO - Preparation benches had spills or stains
- NO - Spillage or overflow in the condiment well
- NO - Additional bowls were not covered or clean
- NO - Items in condiment well were not covered
- NO - There was dust /build up/mess
- NO - Other
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Back Bar / Maintenance:<br><br>11 - Approved number of Hamilton Beach Blenders/Optimum and Jugs in use and maintained? (15)
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Back Bar / Maintenance: Select Area of Non-Compliance
- NO - Hamilton Beach/Optimum Blenders not in use
- NO - Minimum number of blenders not in use
- NO - Minimum number of jugs not in use
- NO - Blender jugs are chipped, cracked or damaged
- NO - Other
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Back Bar / Cleanliness:<br><br>12 - Staff were observed washing their hands regularly and wearing gloves when preparing food and drinks? (15)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - Staff returned from break not wash their hands
- NO - Staff was not washing hands for a long time
- NO - Staff member handled cash and returned to food preparation without washing their hands
- NO - Other
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Back Bar / Cleanliness:<br><br>13 - Microwaves kept clean, maintained and commercial grade? (15)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - Microwave was not clean and free of food
- NO - Walls not clean or from chocolate and stains
- NO - Microwaves handles and seals were not clean
- NO - Store doesn't have min number of microwaves
- NO - Microwave is not of a commercial grade
- NO - Not in good good repair
- NO - Other
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Back Bar / Cleanliness:<br><br>14 - Are bins being maintained and cleaned? (15)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - The bins were not wiped down or visibly clean
- NO - Cleaning spray bottles or items were attached
- NO - The bins were cracked or worn or broken
- NO - The bin had build up and grime on it
- NO - Other
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Back Bar / Maintenance:<br><br>15 - Melting pots maintained, clean and to standard? (15)
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Back Bar / Maintenance: Select Area of Non-Compliance
- NO - One or more melters had cracks in them
- NO - Milk or dark out of range (35-50 degrees)
- NO - There was a ladle in use that was not 50ml
- NO - The dials were not clean and free of build up
- NO - Above and below not wiped down/clean
- NO - Excess chocolate spilt on or around the pots
- NO - Under bench not kept free of choc or mess
- NO - Other
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Back Bar / Cleanliness:<br><br>16 - Ice machine maintained and cleaned to standard? (15)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - The roller/door had build up
- NO - Mould/build-up visible internally
- NO - Vents were not clean or clear
- NO - Filter were not cleaned or clear
- NO - Ice scoop left in the ice bucket/unit
- NO - Other
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Back Bar / Cleanliness:<br><br>17 - Floors clean and maintained to standard? (15)
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Back Bar / Cleanliness: Select Area of Non-Compliance
- NO - Floor was sticky/spillage that had occurred
- NO - Dust balls and build up on the floor
- NO - Crumbs or significant mess on the floor
- NO - Floor mats are not flat or in good condition
- NO - The flooring was peeling or coming apart
- NO - Trip hazards were visible and not managed
- NO - The flooring was ripped or torn
- NO - Other
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Back Bar / OH&S:<br><br>18 - Handwashing stations kept to standard? (15)
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Back Bar / OH&S: Select Area of Non-Compliance
- NO - The station was not operational
- NO - Items stacked or kept in the sink area
- NO - No hand washing soap
- NO - There was no hot water available
- NO - Not clean and clear of grime mess
- NO - Paper towel was not on hand
- NO - Other
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Back Bar / Staff / Product:<br><br>19 - Churros being prepared and served to San Churro Standard? (15)
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Back Bar / Staff / Product: Select Area of Non-Compliance
- NO - Churros not being prepared to recipe
- NO - Incorrect size
- NO - Dip cups had chocolate drips
- NO - Served in chipped crockery
- NO - Served without napkins
- NO - Churros were too dark or overcooked
- NO - Churros were too light or undercooked
- NO - Churros being served in incorrect take away packaging
- NO - Other
7. Back Of House
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Back Of House / Documentation:<br><br>1 - Chemical safety data sheets available and visible? (15)
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Back Of House / Documentation: Select Area of Non-Compliance
- NO - Could not produce any copy of the document
- NO - Data sheets don't match chemicals in use
- NO - Other
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Back Of House / OH&S:<br><br>2 - Chemicals bottled, labelled, stored correctly? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - Chemicals were not easy to access
- NO - The labels were hard to read
- NO - Significant build up or grime on them
- NO - Not firmly sealed
- NO - Chemicals stored near food
- NO - Chemicals not stored in clean/dry location
- NO - Other
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Back Of House / Food Safety:<br><br>3 - Fridges meet the cleanliness standards? (5)
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Back Of House / Food Safety: Select Area of Non-Compliance
- NO - Smudges/chocolate were present on the glass
- NO - The rollers/doors had crumbs and dust
- NO - Underneath the shelves there was residue
- NO - Shelves not clear/clean of crumbs and mess
- NO - Seals not clean and free of build up
- NO - Top of fridge is free from dust and build up
- NO - Vents were not cleaned or clear
- NO - Fridge Condenser not clear/free from mess
- NO - Filters were not clean and clear
- NO - Other
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"Back Of House / Food Safety:<br> <br>4 - Fridges meet the maintenance standards and below 5 deg? (15)
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Back Of House / Food Safety: Select Area of Non-Compliance
- NO - The fridge was making loud noises
- NO - Door not opening/closing/functioning
- NO - Handles were broken or not in good repair
- NO - Damaged shelves dials handles
- NO - More than one seal was damaged or cracked
- NO - BOH fridges was over 5 degrees
- NO - BOH fridge door was left open
- NO - Other
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Back Of House / Cleanliness:<br>5 - Back of house freezers clean? (5)
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Back Of House / Cleanliness: Select Area of Non-Compliance
- NO - Smudges/chocolate were present on the glass
- NO - Rollers/doors had build up/crumbs/dust
- NO - Vents were not cleaned or clear
- NO - Shelves not clear/clean of crumbs and mess
- NO - Top/side of freezer had build up or mess
- NO - There was residue underneath the shelves
- NO - Ice has built up to form a thick layer
- NO - Seals were not clean and free of build up
- NO - Filters were not clean and clear
- NO - Other
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Back Of House / Maintenance:<br><br>6 - Back of house freezers maintained and -16 deg or colder? (15)
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Back Of House / Maintenance: Select Area of Non-Compliance
- NO - Damaged shelves/dials/handles or other items
- NO - More than one seal was damaged or cracked
- NO - The digital/manual display was not working
- NO - The freezer was making loud noises
- NO - Not opening/closing or functioning properly
- NO - BOH freezer not -16 degrees or colder
- NO - Freezer door was left open
- NO - Other
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Back Of House / OH&S:<br><br>7 - Is all food and drinks in the BOH off the floor? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - There was food on the BOH floor
- NO - Other
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Back Of House / Cleanliness:<br><br>8 - Offsite storage organised and clean? (10)
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"Back Of House / Cleanliness: Select Area of Non-Compliance"
- NO - Stock was stored directly on the floor
- NO - Fridges and freezers were not clean
- NO - The off site storage area was not organised
- NO - The off site storage area was not clean
- NO - Other
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Back Of House / Food Safety:<br><br>9 - Refrigerated items dated correctly and inline with prescribed shelf life? (15)
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Back Of House / Food Safety: Select Area of Non-Compliance
- NO - Products in under bar fridges did not have a prep date
- NO - Items in cake fridge not dated
- NO - Milk was out of date
- NO - Chocolate mix was out of date
- NO - Other
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Back Of House / Maintenance:<br><br>10 - Store has all approved cleaning materials and they are being maintained? (15)
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Back Of House / Maintenance: Select Area of Non-Compliance
- NO - No surface spray/all purpose spray
- NO - No mops or bucket (2 x colours)
- NO - No dustpan and broom
- NO - No broom(s) or vacuum
- NO - No wet floor signs
- NO - Cleaning equipment not kept clean
- NO - Cleaning equipment not maintained
- NO - Cleaning equipment not available
- NO - Other
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Back Of House / Cleanliness:<br><br>11 - BOH floors clean and maintained to standard? (15)
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Back Of House / Cleanliness: Select Area of Non-Compliance
- NO - Dust balls and build up on the floor
- NO - Floor was sticky or had spillage
- NO - Crumbs or significant mess on the floor
- NO - The flooring was peeling or coming apart
- NO - The flooring was ripped or torn
- NO - Trip hazards were visible and not managed
- NO - Floor mats are not flat/good condition
- NO - Other
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Back Of House / Cleanliness:<br><br>12 - Walls /ceilings / shelves clean and maintained? (15)
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Back Of House / Cleanliness: Select Area of Non-Compliance
- NO - The ceiling had excessive cobwebs and or dust
- NO -The walls had food or other scraps present
- NO -The walls had a build up of obvious residue
- NO - Walls dirty and had fingerprints/markings
- NO - The shelving had grime/build up
- NO - Walls had obvious scuff marks/paint peeling
- NO - There was cracked/damaged tiling
- NO - The ceiling was not well maintained/damaged
- NO - There was broken shelving
- NO - Other
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Back Of House / Maintenance:<br><br>13 - Dishwasher clean and well maintained? (15)
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Back Of House / Maintenance: Select Area of Non-Compliance
- NO - The dishwasher was not clean on the outside
- NO - Hood and fan/vent had build up of dust/grime
- NO - Water inside of the dishwasher was dirty
- NO - Mould and build up visible
- NO - Dishwasher trays were damaged
- NO - The dishwasher trays had any mould/deep-seated grime
- NO - Dishwasher tubs were unclean/damaged
- NO - Other
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Back Of House / Cleanliness:<br><br>14 - Wet area clean and maintained? (15)
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Back Of House / Cleanliness: Select Area of Non-Compliance
- NO - Spray nozzles were dirty/build up of grime
- NO - There were taps/nozzles that were leaking
- NO - Under sink area had build up and grime
- NO - There were sinks that were not clean
- NO - Taps were dirty/ build up of grime
- NO - Sink had significant build up/mould
- NO - The back wall was dirty/build up of grime
- NO - Tiles and grouting were dirty/build up
- NO - The seals were unclean
- NO - Other
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Back Of House / OH&S:<br><br>15 - Ladder and trolley are safe, are working and clean? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - Ladder was damaged/not in good working order
- NO - Trolley was damaged and not in working order
- NO - There was significant build up of dust
- NO - Significant flour or crumbs were visible
- NO - Significant spillage/stickiness
- NO - There was significant grime dirt or mess
- NO - Other
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Back Of House / OH&S:<br><br>16 - Shelves clean, accessible and stocked correctly? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - The shelving was not accessible
- NO - Shelving was overstocked and stacked high
- NO - No shelving is not clean and tidy
- NO - Other
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Back Of House / Cleanliness:<br><br>17 - Back of house vents/air-con clean and clear? (5)
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Back Of House / Cleanliness: Select Area of Non-Compliance
- NO - Build up/dust/grime on the outside or ceiling
- NO - There was build up/dust/grime in the vent
- NO - Not maintained/covered
- NO - Other
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Back Of House / Maintenance:<br><br>18 - Lights clean, covered and in working order? (15)
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Back Of House / Maintenance: Select Area of Non-Compliance
- NO - All lights were not covered
- NO - All lights were not in working order
- NO - Lights had dust build up
- NO - Other
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Back Of House / OH&S:<br><br>19 - Dough machine meets maintenance standard? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - Kill switch on grill is not working
- NO - There was flaking rust on the unit
- NO - Was not working properly
- NO - The machine was not bolted down at the feet
- NO - The machine was not bolted down to the floor
- NO - Hand guard was broken
- NO - Other
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Back Of House / Cleanliness:<br><br>20 - Dough machine to cleanliness standard? (5)
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Back Of House / Cleanliness: Select Area of Non-Compliance
- NO - Excess flour/significant dust on unit
- NO - The unit had not been wiped down regularly
- NO - The bowl was not covered when not in use
- NO - Chunks of dough in the bottom of the bowl
- NO - Other
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Back Of House / OH&S:<br><br>21 - Fire Safety items to National standards and emergency procedures maintained? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - No the extinguisher gauge is out of range
- NO - The store has no fire blanket
- NO - Not serviced within the last six months
- NO - Equipment has dust/oil build up
- NO - There were no fire extinguishers available
- NO - No signage located above each one
- NO - Exit signs not illuminated (where applicable)
- NO - Evac sign not displayed (FOH or BOH)
- NO - Exit signs were not visible and or obstructed
- NO - Other
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Back Of House / OH&S:<br><br>22 - Are injury procedures followed? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - The first aid kit was not fully stocked
- NO - No record of injuries or injury procedures
- NO - The first aid kit was not accessible
- NO - If you are injured sign not displayed
- NO - Items present not listed on approved list
- NO - Other
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Back Of House / OH&S:<br><br>23 - All electrical equipment has been tested and tagged and or RCD tested in the previous 12 months? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - Equipment not tested (test + Tag or RCD) in last 12 months
- NO - Equipment has only been partly tested
- NO - Other
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Back Of House / OH&S:<br><br>24 - Powerpoints and equipment are safe and not damaged? (15)
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Back Of House / OH&S: Select Area of Non-Compliance
- NO - There was broken equipment that was a RISK
- NO - Powerpoints damaged/broken/cracked/burnt
- NO - Electrical cords were damaged
- NO - Other
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Back Of House / Staff / Product:<br><br>25 - Store using correct ingredients? (15)
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Back Of House / Staff / Product: Select Area of Non-Compliance
- No - San Churro branded cinnamon
- NO - San Churro COFFEE was not being used
- NO - Eateo or Moro branded Olive oil was not used
- NO - San Churro milk/dark/white choc not used
- NO - Other non approved item in use
- NO - Other
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Back Of House / Staff / Product:<br><br>26 - Staff wearing full uniform and groomed according to guidelines? (15)
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Back Of House / Staff / Product: Select Area of Non-Compliance
- NO - Not wearing a San Churro approved shirt
- NO - Staff member had leggings/tights on
- NO - Staff not wearing black or dark blue pants/shorts
- NO - Staff not wearing enclosed black shoes
- NO - Staff members not wearing approved apron
- NO - Staff had multiple rings necklace or bangles
- NO - Team members were wearing a wristwatch
- NO - Staff were wearing nail polish/fake nails
- NO -Staff did not have hair neat or tied up
- NO - Other
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Back Of House / Documentation:<br><br>27 - Is certified music being played? (15)
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Back Of House / Documentation: Select Area of Non-Compliance
- NO - There was no music playing
- NO - The music was too loud
- NO - The music was not approved
- NO - Music was soft/speakers not working
- NO - Other
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Back Of House / Documentation:<br><br>28 - Store has business documentation is up to date? (15)
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Back Of House / Documentation: Select Area of Non-Compliance
- NO - Food safety log was not updated daily
- NO - Food receive log not up to date
- NO - Business license not available or on display
- NO - Thermometer probe not calibrated in food log
- NO - No accredited staff in Food Safety
- NO - Staff food safety handler certificates not updated or available
- NO - Food safety supervisor certificates not updated or available
- NO - Other
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Back Of House / Documentation:<br><br>29 - Store has a pest management program in place and was free of pests? (15)
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Back Of House / Documentation: Select Area of Non-Compliance
- NO - Pests in any part of the interior of store
- NO - Pest activity inside the store (take photo)
- NO - No pest control docs within last 3 months
- NO - Other
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Overall visit comment