SECRET RECIPE 2024

• Site conducted

  Select

• Operations Excellence Audit

• Client / Site

• Conducted on

  Date

• Conducted by

• Location
  Address
• FOH Manager
  Address

Store First Impression

• Patio area clean and organized

  Yes

  No

  N/A

• Clean glass door and glass panel

  Yes

  No

  N/A

• Chairs and tables are clean and align (no wobbling tables)

  Yes

  No

  N/A

• Door person is visible at the door and not behind the podium

  Yes

  No

  N/A

• Marketing collaterals updated and organized

  Yes

  No

  N/A

• Clean Artificial plants and flower ( free from dust)

  Yes

  No

  N/A

• Signage turned on and working

  Yes

  No

  N/A

• Organized Host Podium

  Yes

  No

  N/A

Dining Area

• Consistent use of buss tub

  Yes

  No

  N/A

• No busted lights. Properly adjusted lights

  Yes

  No

  N/A

• Clean ledges and corners

  Yes

  No

  N/A

• Sounds in dining area at proper level. <br><br>

  Yes

  No

  N/A

• ACU at proper temperature

  Yes

  No

  N/A

• No flies or any signs of infestation.

  Yes

  No

  N/A

• High chairs are available and well maintained

  Yes

  No

  N/A

• Decor/Furnitures are clean, sanitize and well maintained (free from dust)

  Yes

  No

  N/A

• Bill folders are clean and sanitize

  Yes

  No

  N/A

• POS (free from dirt)

  Yes

  No

  N/A

• Coffee and Service Condiments are on stock, clean and available

  Yes

  No

  N/A

Service Station

• On-stock , proper storage and with labels

  Yes

  No

  N/A

• Cutlery bins are clean and sanitize (no food crumbs)

  Yes

  No

  N/A

• Steel rack organizer well maintained

  Yes

  No

  N/A

• Water dispenser are available

  Yes

  No

  N/A

• Available and well maintained crathco machine

  Yes

  No

  N/A

• Clean and dry floor

  Yes

  No

  N/A

• Complete and available takeout packaging

  Yes

  No

  N/A

• * Service station TOWELs

  Yes

  No

  N/A

Table Set-up

• Complete set-up<br>- Arcylic Standee <br>- Centerpiece ( outside)<br>-Dinner plates - Glass -Dinner knife and Dinner fork -Salt and pepper -Dinner napkin

  Yes

  No

  N/A

• Tables and chairs are aligned. No wobbling tables.

  Yes

  No

  N/A

• Couches are clean. No crumbs/ oil on chairs.

  Yes

  No

  N/A

• coaster are available and cleaned

  Yes

  No

  N/A

Serving Gears

• polished and maintain cleanliness (silverware and serving gear)

  Yes

  No

  N/A

Busser's kit are complete and well maintained

• Standard Caddy

  Yes

  No

  N/A

• Towel Color Coding<br>Blue- to clean<br>White- to sanitize<br>Pink- for chairs and couches

  Yes

  No

  N/A

• Spray Bottle for DISINFECTANT SOLUTION with label

  Yes

  No

  N/A

MOD ESSENTIALS

• Wearing proper management dress code.<br>

  Yes

  No

  N/A

• 100% table visit and engages with the guest.<br>

  Yes

  No

  N/A

• Conducts pre-shift meeting.<br>

  Yes

  No

  N/A

• Mag card accountability. Not being used by staffs.<br>

  Yes

  No

  N/A

• Updates floor plan and properly assign stations

  Yes

  No

  N/A

• Knowledgeable of Hiring process & Training procedures

  Yes

  No

  N/A

BAR Station

• Equipment clean and organized

  Yes

  No

  N/A

• Bar shelf life chart

  Yes

  No

  N/A

• Bar garnish with pass temperature

  Yes

  No

• Bar mixture are labelled and rotated

  Yes

  No

  N/A

• All items are labelled and rotated

  Yes

  No

  N/A

• Complete set up and back up of stocks

  Yes

  No

  N/A

• Back up and stock not direct on the floor

  Yes

  No

  N/A

• Back up and stock in safety place

  Yes

  No

  N/A

• Bar shelves are clean and well maintained

  Yes

  No

  N/A

• No busted led strips

  Yes

  No

  N/A

• Floors are clean in

  Yes

  No

  N/A

Bar tools and glasses

• Measuring Cups and Spoons, available for use

  Yes

  No

  N/A

• Blender Machine, clean and functioning

  Yes

  No

  N/A

• Coffee Machine and Grinder- clean and functioning

  Yes

  No

  N/A

• Bar cleaning tools, available and used for cleaning

  Yes

  No

  N/A

• Beverage glasses have no smudges and are clean. 

  Yes

  No

  N/A

• Glass Coaster are available

  Yes

  No

  N/A

• Creamer/ milk jug- well-stocked, no stains

  Yes

  No

  N/A

• Tea pot- well-stocked, no stains

  Yes

  No

  N/A

• Coffee Cups and undeliner- well-stocked, no stains

  Yes

  No

  N/A

• Water bottles are available

  Yes

  No

  N/A

• Water bottle underliner are clean

  Yes

  No

  N/A

• Garbage bin with cover are clean and sanitize

  Yes

  No

  N/A

• Sani-buckets with correct towels are available and properly labeled

  Yes

  No

  N/A

CAKE COUNTER

• Cake Display Chiller no 1. temperature

• Cake Display chiller no.2 temperature

• Showcase chiller no. 1 temperature

• Showcase chiller no.2 temperature

• Ice cream cabinet temperature

• Organize cake counter

• CAKES are rotated and with labelled

• CAKE AND ICE CREAM STATUS

• Sani-buckets with correct towels are available and properly labeled

  Yes

  No

FOH Team members

• Attentive to guests and apply 5 A’s Guest Focus at all times

  Yes

  No

  N/A

• Sense of Urgency. Walk fast and move fast.

  Yes

  No

  N/A

• Observing "Oyster Theory"

  Yes

  No

  N/A

• Completed validations- initial/1st/3rd/5th month, filed in 201 envelop

  Yes

  No

  N/A

• All FOH Team Members should be validated for Money-Making Scripts

  Yes

  No

  N/A

• Command position-ready to anticipate guest needs

  Yes

  No

  N/A

GROOMING STANDARDS AND UNIFORM CHECK (Front of the house)

• Not faded, Well-pressed uniforms (white polo, black pants/green palda, tucked in; apron)

  Yes

  No

  N/A

• No Jewelries (stud/pearl earrings only for female)

  Yes

  No

  N/A

• Nameplate- Neatly printed. All Caps

  Yes

  No

  N/A

• Hairstyle and grooming standards<br>FEMALE- bun, braid or french twist, black or natural color only<br>MALE- Clean cut, shaven , black or dark brown color only

  Yes

  No

  N/A

• Appropriate make-up for all Female

  Yes

  No

  N/A

• Clean Shaven (for male only)

  Yes

  No

  N/A

• No Perfume nor fabric conditioner on their uniform

  Yes

  No

  N/A

• Black leather/doll shoes and black socks (male only)

  Yes

  No

  N/A

• Tickler

  Yes

  No

  N/A

• 3 click pens

  Yes

  No

  N/A

• 3 click Lighter

  Yes

  No

  N/A

• Hand Sanitizer- Green Cross or Hygienix

  Yes

  No

  N/A

• Small Calculator

  Yes

  No

  N/A

• Wine Opener

  Yes

  No

  N/A

• Clean nails and no nail polish

  Yes

  No

  N/A

• Put-on for employees on break.

  Yes

  No

  N/A

• New uniforms are issued to regular team members every year.

  Yes

  No

  N/A

NON-NEGOTIABLE

• Alley Rally is conducted by the MOD with the FOH and BOH team members

  Yes

  No

  N/A

• Servers using their own badge card (it should not be borrowed)

  Yes

  No

  N/A

• All employees on duty have undergone Classroom Training

  Yes

  No

  N/A

• Presence of Cleaning Crew- Clean Restrooms

  Yes

  No

  N/A

• Floors are kept dry- Correct use of Mops- Blue, Green, Red, Imop

  Yes

  No

  N/A

• Presence of dedicated BPC Seller

  Yes

  No

  N/A

• MOD in dining all the time<br>

  Yes

  No

  N/A

• Assigned busser during peak hour

  Yes

  No

  N/A

• No "86" items<br>

  Yes

  No

  N/A

• All Team members are in Complete Uniform and presentable to the guest.

  Yes

  No

  N/A

OPERATIONS ESSENTIALS

• Business hours posted & visible.<br>

  Yes

  No

  N/A

• Storage areas are locked and not easily accessible to team members.<br>

  Yes

  No

  N/A

• Manager's Office area is clean and organized

  Yes

  No

  N/A

• Operation Hours properly observed.<br>

  Yes

  No

  N/A

• Tables are in complete set up and all areas are open for the guest.<br>

  Yes

  No

  N/A

• Employee of the month is recognized monthly and posted on the employee area

  Yes

  No

  N/A

• General assembly or meeting with team members is conducted regularly

  Yes

  No

  N/A

• FOH Recommendation

• Attachments

  Media

• Manager's Signature

  Sign