Information

  • Site conducted

  • Operations Excellence Audit

  • Client / Site

  • Conducted on

  • Conducted by

  • Location
  • FOH Manager

FOH ESSENTIALS

Store First Impression

  • Patio area clean and organized

  • Clean glass door and glass panel

  • Chairs and tables are clean and align (no wobbling tables)

  • Door person is visible at the door and not behind the podium

  • Marketing collaterals updated and organized

  • Clean Artificial plants and flower ( free from dust)

  • Signage turned on and working

  • Organized Host Podium

Dining Area

  • Consistent use of buss tub

  • No busted lights. Properly adjusted lights

  • Clean ledges and corners

  • Sounds in dining area at proper level. <br><br>

  • ACU at proper temperature

  • No flies or any signs of infestation.

  • High chairs are available and well maintained

  • Decor/Furnitures are clean, sanitize and well maintained (free from dust)

  • Bill folders are clean and sanitize

  • POS (free from dirt)

  • Coffee and Service Condiments are on stock, clean and available

Service Station

  • On-stock , proper storage and with labels

  • Cutlery bins are clean and sanitize (no food crumbs)

  • Steel rack organizer well maintained

  • Water dispenser are available

  • Available and well maintained crathco machine

  • Clean and dry floor

  • Complete and available takeout packaging

  • * Service station TOWELs

Table Set-up

  • Complete set-up<br>- Arcylic Standee <br>- Centerpiece ( outside)<br>-Dinner plates - Glass -Dinner knife and Dinner fork -Salt and pepper -Dinner napkin

  • Tables and chairs are aligned. No wobbling tables.

  • Couches are clean. No crumbs/ oil on chairs.

  • coaster are available and cleaned

Serving Gears

  • polished and maintain cleanliness (silverware and serving gear)

Busser's kit are complete and well maintained

  • Standard Caddy

  • Towel Color Coding<br>Blue- to clean<br>White- to sanitize<br>Pink- for chairs and couches

  • Spray Bottle for DISINFECTANT SOLUTION with label

MOD ESSENTIALS

  • Wearing proper management dress code.<br>

  • 100% table visit and engages with the guest.<br>

  • Conducts pre-shift meeting.<br>

  • Mag card accountability. Not being used by staffs.<br>

  • Updates floor plan and properly assign stations

  • Knowledgeable of Hiring process & Training procedures

BAR Station

  • Equipment clean and organized

  • Bar shelf life chart

  • Bar garnish with pass temperature

  • Bar mixture are labelled and rotated

  • All items are labelled and rotated

  • Complete set up and back up of stocks

  • Back up and stock not direct on the floor

  • Back up and stock in safety place

  • Bar shelves are clean and well maintained

  • No busted led strips

  • Floors are clean in

Bar tools and glasses

  • Measuring Cups and Spoons, available for use

  • Blender Machine, clean and functioning

  • Coffee Machine and Grinder- clean and functioning

  • Bar cleaning tools, available and used for cleaning

  • Beverage glasses have no smudges and are clean. 

  • Glass Coaster are available

  • Creamer/ milk jug- well-stocked, no stains

  • Tea pot- well-stocked, no stains

  • Coffee Cups and undeliner- well-stocked, no stains

  • Water bottles are available

  • Water bottle underliner are clean

  • Garbage bin with cover are clean and sanitize

  • Sani-buckets with correct towels are available and properly labeled

CAKE COUNTER

  • Cake Display Chiller no 1. temperature

  • Cake Display chiller no.2 temperature

  • Showcase chiller no. 1 temperature

  • Showcase chiller no.2 temperature

  • Ice cream cabinet temperature

  • Organize cake counter

  • CAKES are rotated and with labelled

  • CAKE AND ICE CREAM STATUS

  • Sani-buckets with correct towels are available and properly labeled

FOH Team members

  • Attentive to guests and apply 5 A’s Guest Focus at all times

  • Sense of Urgency. Walk fast and move fast.

  • Observing "Oyster Theory"

  • Completed validations- initial/1st/3rd/5th month, filed in 201 envelop

  • All FOH Team Members should be validated for Money-Making Scripts

  • Command position-ready to anticipate guest needs

GROOMING STANDARDS AND UNIFORM CHECK (Front of the house)

  • Not faded, Well-pressed uniforms (white polo, black pants/green palda, tucked in; apron)

  • No Jewelries (stud/pearl earrings only for female)

  • Nameplate- Neatly printed. All Caps

  • Hairstyle and grooming standards<br>FEMALE- bun, braid or french twist, black or natural color only<br>MALE- Clean cut, shaven , black or dark brown color only

  • Appropriate make-up for all Female

  • Clean Shaven (for male only)

  • No Perfume nor fabric conditioner on their uniform

  • Black leather/doll shoes and black socks (male only)

  • Tickler

  • 3 click pens

  • 3 click Lighter

  • Hand Sanitizer- Green Cross or Hygienix

  • Small Calculator

  • Wine Opener

  • Clean nails and no nail polish

  • Put-on for employees on break.

  • New uniforms are issued to regular team members every year.

OPERATIONS ESSENTIALS

NON-NEGOTIABLE

  • Alley Rally is conducted by the MOD with the FOH and BOH team members

  • Servers using their own badge card (it should not be borrowed)

  • All employees on duty have undergone Classroom Training

  • Presence of Cleaning Crew- Clean Restrooms

  • Floors are kept dry- Correct use of Mops- Blue, Green, Red, Imop

  • Presence of dedicated BPC Seller

  • MOD in dining all the time<br>

  • Assigned busser during peak hour

  • No "86" items<br>

  • All Team members are in Complete Uniform and presentable to the guest.

OPERATIONS ESSENTIALS

  • Business hours posted & visible.<br>

  • Storage areas are locked and not easily accessible to team members.<br>

  • Manager's Office area is clean and organized

  • Operation Hours properly observed.<br>

  • Tables are in complete set up and all areas are open for the guest.<br>

  • Employee of the month is recognized monthly and posted on the employee area

  • General assembly or meeting with team members is conducted regularly

  • FOH Recommendation

  • Attachments

  • Manager's Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.