Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Customer Service
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Did the cashier greet the customer with a warm and genuine welcome?
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Looking for the guest to receive a warm welcome; ensure cashier is smiling with a nice tone of voice that addresses guests professionally (i.e. "Next!" versus "May I help the next guest in line?)
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As the guest approaches the counter were they greeted within 15 seconds?
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Did the cashier repeat back the order to the customer?
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Did the cashier respond with a "thank you" or "it's my pleasure"?
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Was food prepared timely in accordance with life cycle time?
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8 min breakfast; 10 min lunch; audit a ticket that does not include a grilled/fried item.
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Were all guest food orders accurate during visit?
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Ask expo for an upcoming ticket and cross reference the expo ticket with the tray of food.
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Were the tables bussed within 2 minutes from guest departure?
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Select a table that is leaving.
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Was a manager present in the front and visiting with guests?
