2013 BSA - RH

• Property Name:

• Property Code:

• Conducted on

  Date

• Audited Conducted by:

CHECK-IN

• Enter Ambassador Name:

• The Ambassador followed the 15/5 rule and was always on stage

  Yes

  No

  N/A

• The Ambassador provided a warm and genuine welcome, indigenous, where applicable

  Yes

  No

  N/A

• The Ambassador reviewed the rate, method of payment and room number discreetly

  Yes

  No

  N/A

• The Ambassador anticipated the guest needs and delighted the guest

  Yes

  No

  N/A

• The Ambassador provoked the guest to discover something new

  Yes

  No

  N/A

• The Ambassador was knowledgeable about property offerings and the local area

  Yes

  No

  N/A

• The Ambassador used the guest name during the interaction

  Yes

  No

  N/A

• The Ambassador R Image met standard

  Yes

  No

  N/A

• The Ambassador offered further assistance and provided a warm/sincere closing, thanking the guest

  Yes

  No

  N/A

• The guest felt a genuine sense of welcome

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

NAVIGATOR

• Enter Ambassador Name:

• The Ambassador followed the 15/5 rule and was always on stage

  Yes

  No

  N/A

• The Ambassador anticipated the guest needs and delighted the guest

  Yes

  No

  N/A

• The Ambassador provided Insider Information on the micro-local level

  Yes

  No

  N/A

• The Ambassador used the guest name during the interaction when known

  Yes

  No

  N/A

• The Ambassador R Image met standard

  Yes

  No

  N/A

• The Ambassador offered further assistance and provided a warm/sincere closing, thanking the guest

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

BAR/LOUNGE

• Enter Ambassador Name:

• The Ambassador followed the 15/5 rule and was always on stage

  Yes

  No

  N/A

• The Ambassador anticipated the guest needs and delighted the guest

  Yes

  No

  N/A

• The Ambassador was knowledgeable about beverages

  Yes

  No

  N/A

• Service delivery was prompt and efficient

  Yes

  No

  N/A

• The Ambassador used the guest name during the interaction

  Yes

  No

  N/A

• The Ambassador R Image met standard

  Yes

  No

  N/A

• The Ambassador offered further assistance and provided a warm/sincere closing, thanking the guest

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• BarArts program meets standard

  Yes

  No

  N/A

• Cocktail menu must include language indicating juices are fresh squeezed

  Yes

  No

  N/A

• Lounge area meets styling and staging standards

  Yes

  No

  N/A

• Lounge signature beverage items meets standard

  Yes

  No

  N/A

• Chips with an indigenous dip is available

  Yes

  No

  N/A

• Food contents and plate presentation meets standard

  Yes

  No

  N/A

• Beverage contents and presentation meets standard

  Yes

  No

  N/A

• All beverages were visually appealing and met guest expectations in regards to taste

  Yes

  No

  N/A

• All food was visually appealing and met guest expectations in regards to taste

  Yes

  No

  N/A

• Bar/Lounge Service Area and Equipment Cleanliness

  Compliant

  Minor

  Major

  NA

• Bar/Lounge Service Area and Equipment Condition

  Compliant

  Minor

  Major

  NA

• Bar/Lounge Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Bar/Lounge Condition - Floor

  Compliant

  Minor

  Major

  NA

• Bar/Lounge Cleanliness - Walls, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Bar/Lounge Condition - Walls, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Bar/Lounge Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Bar/Lounge Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

IN-ROOM DINING

• Enter Ambassador Name:

• Telephone - The Ambassador answered the phone within three rings

  Yes

  No

  N/A

• Telephone - The Ambassador provided a warm greeting, using his/her name and with a smile in his/her voice

  Yes

  No

  N/A

• Telephone - The Ambassador followed all proper order taking procedures

  Yes

  No

  N/A

• Telephone - The Ambassador conversed in an efficient yet unhurried manner, being sensitive to the manner of the guest

  Yes

  No

  N/A

• Telephone - The Ambassador was knowledgeable about menu offerings

  Yes

  No

  N/A

• Telephone - The Ambassador anticipated the guest needs and delighted the guest

  Yes

  No

  N/A

• Telephone - The Ambassador offered further assistance to the guest

  Yes

  No

  N/A

• The Ambassador used the guest name during the interaction

  Yes

  No

  N/A

• Telephone - The Ambassador provided a warm and sincere closing, thanking the guest

  Yes

  No

  N/A

DELIVERY

• Enter Ambassador Name:

• Delivery- The order was accurate and delivered within 45 minutes

  Yes

  No

  N/A

• Delivery - Announcement meets standard

  Yes

  No

  N/A

• Delivery - The Ambassador provided a warm verbal greeting and was always on stage

  Yes

  No

  N/A

• Delivery - The Ambassador followed all proper delivery procedures

  Yes

  No

  N/A

• Delivery - The Ambassador presentation of the meal meets standard

  Yes

  No

  N/A

• Delivery - The Ambassador anticipated the guest needs and delighted the guest

  Yes

  No

  N/A

• Delivery - The Ambassador R Image met standard

  Yes

  No

  N/A

• Delivery - The Ambassador offered further assistance and provided a warm/sincere closing, thanking the guest

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Delivery - The tray removal process was executed properly

  Yes

  No

  N/A

• Food contents and plate presentation meets standard

  Yes

  No

  N/A

• Beverage contents and presentation meets standard

  Yes

  No

  N/A

• All items were visually appealing and met guest expectations in regards to taste

  Yes

  No

  N/A

• Popular condiments served in individual containers

  Yes

  No

  N/A

• In Room Dining equipment meets standard

  Yes

  No

  N/A

CLUB LOUNGE

• Enter Ambassador Name:

• The Ambassador followed the 15/5 rule and was always on stage

  Yes

  No

  N/A

• The Ambassador anticipated the guest needs and delighted the guest

  Yes

  No

  N/A

• The Ambassador was knowledgeable about property offerings

  Yes

  No

  N/A

• The Ambassador used the guest name during the interaction, when known

  Yes

  No

  N/A

• The Ambassador R Image met standard

  Yes

  No

  N/A

• The Ambassador offered further assistance and provided a warm/sincere closing, thanking the guest

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Food contents and plate presentation meets standards

  Yes

  No

  N/A

• Beverage contents and presentation meets standards

  Yes

  No

  N/A

• All items were visually appealing and met guest expectations in regards to taste

  Yes

  No

  N/A

• Club Lounge staffing, services and amenities meet standards

  Yes

  No

  N/A

• Club Lounge Food and Beverage meets standard

  Yes

  No

  N/A

• Club Lounge meets styling and staging standards

  Yes

  No

  N/A

• Club Lounge Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Club Lounge Condition - Floor

  Compliant

  Minor

  Major

  NA

• Club Lounge Cleanliness - Walls, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Club Lounge Condition - Walls, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Club Lounge Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Club Lounge Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

RESTAURANT

• Enter Greeter's Name:

• Greeter - The Ambassador followed the 15/5 rule and was always on stage

  Yes

  No

  N/A

• Greeter - The Ambassador R Image met standard

  Yes

  No

  N/A

• Greeter - The Ambassador escorted the guest to a table and followed proper seating procedures

  Yes

  No

  N/A

• Greeter - The Ambassador offered further assistance and provided a warm/sincere closing, thanking the guest

  Yes

  No

  N/A

• Enter Server's Name:

• Server - The Ambassador followed the 15/5 rule and was always on stage

  Yes

  No

  N/A

• Server - The Ambassador greeted the guest with complimentary smoothie and offered coffee within one minute of seating

  Yes

  No

  N/A

• Server - Breakfast gratis item meets standard

  Yes

  No

  N/A

• Server - The Ambassador followed all proper serving procedures

  Yes

  No

  N/A

• Server - The Ambassador was efficient, yet unhurried, being sensitive to the manner of the guest

  Yes

  No

  N/A

• The Ambassador anticipated the guest needs and delighted the guest and offered suggestions

  Yes

  No

  N/A

• Restaurant Ambassador was knowledgeable about micro-local products

  Yes

  No

  N/A

• Server - The Ambassador used the guest name during the interaction

  Yes

  No

  N/A

• Server - The Ambassador R Image met standard

  Yes

  No

  N/A

• Server - The Ambassador offered further assistance and provided a warm/sincere closing, thanking the guest

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Breakfast signature items are offered and included on the menu

  Yes

  No

  N/A

• Food contents and plate presentation meets standard

  Yes

  No

  N/A

• Beverage contents and presentation meets standard

  Yes

  No

  N/A

• All items were visually appealing and met guest expectations in regards to taste

  Yes

  No

  N/A

• Signature Service Touches meet standard

  Yes

  No

  N/A

• Breakfast buffet set-up meets standard

  Yes

  No

  N/A

• Breakfast table setting meets standard, is clean and in good condition

  Yes

  No

  N/A

• Pepsi brand products are used (US)

  Yes

  No

  N/A

• Restaurant meets styling and staging standards

  Yes

  No

  N/A

• Restaurant Buffet Area and Equipment - Cleanliness

  Compliant

  Minor

  Major

  NA

• Restaurant Buffet Area and Equipment - Condition

  Compliant

  Minor

  Major

  NA

• Restaurant Area Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Restaurant Area Condition - Floor

  Compliant

  Minor

  Major

  NA

• Restaurant Area Cleanliness - Walls, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Restaurant Area Condition - Walls, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Restaurant Area Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Restaurant Area Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

SERVICE GENERAL Based on All Ambassadors Encountered Throughout the Audit

• The Ambassador followed the 15/5 rule in passing encounters and was always on stage-

  Yes

  No

  N/A

• The Ambassador R Image met standard

  Yes

  No

  N/A

• Ambassadors were able to offer unique, indigenous recommendations when prompted

  Yes

  No

  N/A

• Problem resolution- The Ambassador followed the L.E.A.R.N Model - (if applicable)

  Yes

  No

  N/A

• The Ambassador anticipated the guest needs and delighted the guest

  Yes

  No

  N/A

• Nightly Refresh Service is provided

  Yes

  No

  N/A

• Housekeeping carts are well-maintained and tidy when visible to guests

  Yes

  No

  N/A

BEDROOM

• Enter the evaluated room #'s followed by VR (Vacant/Ready) OR (Occupied Ready) for each

• Guestroom wireless internet access meets standards

  Yes

  No

  N/A

• Smoke detector functional

  Yes

  No

  N/A

• Entry door safety features are fully functional

  Yes

  No

  N/A

• Closet amenities meet standards

  Yes

  No

  N/A

• Ice bucket, liner, glasses, tray and water meet standards

  Yes

  No

  N/A

• Television meets standard

  Yes

  No

  N/A

• Television brand video meets standard

  Yes

  No

  N/A

• Alarm clock/clock radio meet standards

  Yes

  No

  N/A

• Telephones meet standards

  Yes

  No

  N/A

• Coffee service meets standard

  Yes

  No

  N/A

• Hotel Guide meets standard

  Yes

  No

  N/A

• In-Room Dining guide and door knob menu meet standards

  Yes

  No

  N/A

• Reading materials, note pad/pen, cards and signs meet standard

  Yes

  No

  N/A

• Reading materials, cards and signs are clean and in good condition

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Odor is neutral

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Doors/Walls/Baseboards/Mirrors/Artwork

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Doors/Walls/Baseboards/Mirrors/Artwork

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Ceiling

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Ceiling

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Flooring/Carpet

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Flooring/Carpet

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Closet Area/Ironing Board/Iron /Safe

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Closet Area/Ironing Board/Iron /Safe

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar/Waste Basket

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Case Goods - Dresser/Nightstands/End Coffee Tables

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Case Goods - Dresser/Nightstands/End Coffee Tables

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Desk and Chair/Trashcan(s)

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Desk and Chair/Trashcan(s)

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Upholstered Furniture (Chairs/Ottoman/Sofa)

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Upholstered Furniture (Chairs/ Ottoman/Sofa)

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Lamps/Lighting

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Lamps/Lighting

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Windows and Window Treatments

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Windows and Window Treatments

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - HVAC/Ventilation

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - HVAC/Ventilation

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Balcony/Patio Furniture/Area

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Balcony/Patio Furniture/Area

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box spring

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Headboard/Bed Frame/Mattress/Box spring

  Compliant

  Minor

  Major

  NA

• Bedroom Cleanliness - Bedding/Linens/Pillows/Shams/Coverlets/Free of Wrinkles

  Compliant

  Minor

  Major

  NA

• Bedroom Condition - Bedding/Linens/Pillows/Shams/Coverlets

  Compliant

  Minor

  Major

  NA

• Room/Suite is free of pests

  Compliant

  Minor

  Major

  NA

BATHROOM

• Bath/vanity amenities meet standards

  Yes

  No

  N/A

• Bath terry meets standards

  Yes

  No

  N/A

• Bath terry feels soft to the touch

  Yes

  No

  N/A

• Bathroom Cleanliness - Doors/Walls/Baseboards

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Doors/Walls/Baseboards

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Ceiling

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Ceiling

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Floor

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Sink/Counter/Shelves/Faucets

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Sink/Counter/Shelves/Faucets

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Mirrors/Lighting/Light Fixtures

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Mirrors/Lighting/Light Fixtures

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Vents/Exhaust Fans

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Vents/Exhaust Fans

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Toilet

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Toilet

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Fixtures (Towel Bars/Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Fixtures (Towel Bars/ Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Linens/Terry

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Linens/Terry

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Shower Curtain /Shower Doors

  Compliant

  Minor

  Major

  NA

• Bathroom Cleanliness - Bathtub/Shower Enclosures /Plumbing Fixtures

  Compliant

  Minor

  Major

  NA

• Bathroom Condition - Bathtub/Shower Enclosures/Plumbing Fixtures

  Compliant

  Minor

  Major

  NA

HOTEL GENERAL

• All areas meet general styling and staging standards

  Yes

  No

  N/A

• It's in the Details program meets standards

  Yes

  No

  N/A

• Brand screen saver meets standard

  Yes

  No

  N/A

• All collateral and brand identity logo's meets standards

  Yes

  No

  N/A

• Botanicals meet standard

  Yes

  No

  N/A

• Music meets standard

  Yes

  No

  N/A

• Scent program meets standards

  Yes

  No

  N/A

• Livery/Car Service meet standards

  Yes

  No

  N/A

LOBBY

• R Products Meet Specifications (Bell Carts, Umbrellas, Floor Mats etc)

  Yes

  No

  N/A

• Local Navigator Card (formerly known as In The Know Card) meet standards

  Yes

  No

  N/A

• Reception area meets styling and staging standards

  Yes

  No

  N/A

• Lobby meets styling and staging standards

  Yes

  No

  N/A

• Main Entry/Vestibule Cleanliness - General

  Compliant

  Minor

  Major

  NA

• Main Entry/Vestibule Condition - General

  Compliant

  Minor

  Major

  NA

• Lobby Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Lobby Condition - Floor

  Compliant

  Minor

  Major

  NA

• Lobby Cleanliness - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Lobby Condition - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Lobby Cleanliness - Furniture, Equipment (Luggage Carts), Décor Items

  Compliant

  Minor

  Major

  NA

• Lobby Condition - Furniture, Equipment (Luggage Carts), Décor Items

  Compliant

  Minor

  Major

  NA

BUSINESS CENTER

• Business Center Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Business Center Condition - Floor

  Compliant

  Minor

  Major

  NA

• Business Center Cleanliness - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Business Center Condition - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Business Center Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Business Center Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

PUBLIC RESTROOMS

• Public Restrooms meets styling and staging standards

  Yes

  No

  N/A

• Public restrooms meet standards

  Yes

  No

  N/A

• Public Restrooms Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Public Restrooms Condition - Floor

  Compliant

  Minor

  Major

  NA

• Public Restrooms Cleanliness - Walls, Doors, Ceiling, Vents, Lighting, Partitions

  Compliant

  Minor

  Major

  NA

• Public Restrooms Condition - Walls, Doors, Ceiling, Vents, Lighting, Partitions

  Compliant

  Minor

  Major

  NA

• Public Restrooms Cleanliness - Toilets and Urinals

  Compliant

  Minor

  Major

  NA

• Public Restrooms Condition - Toilets and Urinals

  Compliant

  Minor

  Major

  NA

• Public Restrooms Cleanliness - Sinks, Vanity, Mirrors

  Compliant

  Minor

  Major

  NA

• Public Restrooms Condition - Sinks, Vanity, Mirrors

  Compliant

  Minor

  Major

  NA

• Public Restrooms Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Public Restrooms Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

ELEVATOR

• Elevator area meets styling and staging standards

  Yes

  No

  N/A

• Elevators Cleanliness - General

  Compliant

  Minor

  Major

  NA

• Elevators Condition - General

  Compliant

  Minor

  Major

  NA

CORRIDORS

• Corridors/Stairways Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Corridors/Stairways Condition - Floor

  Compliant

  Minor

  Major

  NA

• Corridors/Stairways Cleanliness - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Corridors/Stairways Condition - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Corridors/Stairways Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Corridors/Stairways Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

FITNESS CENTER

• Fitness Center amenities, styling and staging meet standards

  Yes

  No

  N/A

• Fitness Center/Exercise Room Cleanliness - Floor

  Compliant

  Minor

  Major

  NA

• Fitness Center/Exercise Room Condition - Floor

  Compliant

  Minor

  Major

  NA

• Fitness Center/Exercise Room Cleanliness - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Fitness Center/Exercise Room Condition - Walls, Doors, Ceiling, Vents, Lighting, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Fitness Center/Exercise Room Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Fitness Center/Exercise Room Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

POOL

• Pool Area Cleanliness - Floor/Deck

  Compliant

  Minor

  Major

  NA

• Pool Area Condition - Floor/Deck

  Compliant

  Minor

  Major

  NA

• Pool Area Cleanliness - Walls, Fencing, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Pool Area Condition - Walls, Fencing, Doors, Ceiling, Windows/Treatments

  Compliant

  Minor

  Major

  NA

• Pool Area Cleanliness - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Pool Area Condition - Furniture, Equipment, Décor Items

  Compliant

  Minor

  Major

  NA

• Pool/Whirlpool Cleanliness

  Compliant

  Minor

  Major

  NA

• Pool/Whirlpool Condition

  Compliant

  Minor

  Major

  NA