2014 BMR MSC Facility and Technical Audit

• MSC Name and City

2014 Maintenance Service Contractor (MSC) Audit

• MSC Location
  Address

• Number of Technicians:

• Number of Service Vehicles:

• Name of MSC Representative:

• Name of Bell Mobility Representative Conducting Audit:

• Audit Start Date & Time:

  Date

MSC Service Facility

• General overall state, organization, and cleanliness of facility i.e. Signage, Parking, Entrance, Lobby/Customer Waiting Area, Space, Access, etc.<br><br>(Touch here to add comments and photos)

  Meets Expectations

  Does Not Meet Expectations

• Does the facility have a security system such as a remotely monitored alarm system? <br><br>(Touch here to add comments and photos if required)

  Yes

  No

• General condition of the repair lab area i.e. space, benches, lighting, tools, etc. <br><br>(Touch here to add comments and photos)

  Meets Expectations

  Does Not Meet Expectations

• General condition of the drive-in garage/service bay area i.e. space, heat, lighting, cleanliness, etc. <br><br>(Touch here to add comments and photos)

  Meets Expectations

  Does Not Meet Expectations

• Number of bays/estimated vehicle capacity?

• Procedure for security of GMCP client vehicles left at the MSC overnight is:

  Vehicle stored in garage bay.

  Vehicle stored outdoors in secure compound.

  No secure vehicle storage available.

Test Equipment Validation (All test gear in service shop and service vehicles relevant to BMR Maintenance)

• MSC has provided a list of applicable test equipment used for BMR work on the BMR standard template?

• Validation of MSC's list of equipment calibration status: Compliant = All equipment is calibrated within the past 12 months Partially Compliant = Not all equipment has been calibrated within the past 12 months Non-Compliant = no equipment has been calibrated in the past 12 months

  Select Compliant Partially Compliant Non-Compliant

  • Compliant
  • Partially Compliant
  • Non-Compliant

• Sample photo record of test equipment for validation with MSC list provided to BMR.

  Media

• If Test Equipment validation reveals MSC is Partially Compliant or Non-Compliant, what is their plan and schedule to bring all equipment up to date for calibration? (Touch here to add comments)

BMR Spare Equipment and Repair Process

• Is the BMR spare equipment organized and separated from non-BMR spares also held by MSC? <br><br>(Touch here to add comments and photos)

  Yes

  No

• Is the BMR spare equipment stored securely? <br><br>(Touch here to describe security method i.e. locked cabinet, locked room, etc.)

  Yes

  No

• Is defective BMR spare equipment identified, repaired, or in the process of being repaired? <br><br>(Touch here to describe method)

  Yes

  No

• All relevant Service Bulletins for BMR equipment (BMR SRN's, FutureCom) are available and known to staff?<br><br>(Touch here to add comments if required)

  Yes

  No

• Describe the method used by the MSC to track/manage the overall BMR Spare Inventory and the frequency of updates provided to BMR:

• Provide a high-level description of how Motorola equipment repairs are handled?

• Provide a high-level description of how Futurecom equipment repairs are handled?

GMCP Vehicle Radio Equipment Installations

• Does the MSC perform installations in GMCP vehicles:

  Select In-shop On-site N/A

  • In-shop
  • On-site
  • N/A

• If the MSC performs the above installations, are the BMR Installation Specifications on hand and are any applicable Quality Assurance Checklists on hand and completed by the Installers?

  Yes

  No

Other General Comments & Sign-off

• Comments

• Name and Signature of BMR Representative:

  Sign

• Name and Signature of MSC Representative:

  Sign