2015 SMI - KFC CFF ONLY

• Restaurant #

• Conducted on

  Date

• ARL

• MOD

Great Food

GF1 - Fresh proteins and entrées

• All protein and entrée items are within proper hold time standards and are accurately marked according to procedure.

  Yes

  No

  N/A

GF2 - Great quality chicken

• Chicken meets Chicken Mastery Guidelines.

  Yes

  No

  N/A

• Proper breading and grilled chicken preparation procedures are followed.

  Yes

  No

  N/A

• Chicken meets temperature standards.

  Yes

  No

  N/A

GF3 - Fresh sides

• All side items, biscuits and multibrand items are within proper hold time standards and are accurately marked according to procedure.

  Yes

  No

  N/A

• All desserts, breads and other prepped items/ingredients are within proper hold time standards and are accurately marked according to procedure.

  Yes

  No

  N/A

GF4 - Great quality products

• All side item containers are filled properly to the fill line, not overflowing, or under filled.

  Yes

  No

  N/A

• Side items and Pot Pies meet the quality standards on the quality guide/Standards Library.

  Yes

  No

  N/A

• All products/ingredients are held in proper holding equipment.

  Yes

  No

  N/A

• Proper product, sandwich and wrap preparation procedures are followed.

  Yes

  No

  N/A

• Side items and biscuits meet temperature standards.

  Yes

  No

  N/A

GF5 - Quality key ingredients

• Oil is not scorched or foaming and meets visibility standards.

  Yes

  No

  N/A

• Correct cooking oil level.

  Yes

  No

  N/A

• Produce is crisp, fresh and not wilted.

  Yes

  No

  N/A

GF6 - Hold time integrity maintained

• Hold times observed were not changed to extend holding of products.

  Yes

  No

  N/A

• Always available

AA1 - Always available

• All protein and entrée items are readily available to Guests when ordered.

  Yes

  No

  N/A

• Check here to deduct 5 points instead if unavailable product is currently cooking

  Yes

  No

  N/A

• All side items, biscuits and multibrand items are readily available to Guests when ordered.

  Yes

  No

  N/A

• All desserts, breads and other prepped items/ingredients are readily available to Guests when ordered.

  Yes

  No

  N/A

• All items listed on the menuboard or posted POP materials are sold at the restaurant.

  Yes

  No

  N/A

AA2 - All orders are accurate

• Guest's order is repeated at least once during the whole transaction.

  Yes

  No

  N/A

• Guests are charged the correct amount and provided correct change.

  Yes

  No

  N/A

• Each Guest receives his/her correct order, including napkins, straws, utensils and condiments as required.

  Yes

  No

  N/A

AA3 - All Menu items and packaging are approved

• All items on menuboard are approved.

  Yes

  No

  N/A

• All packaging is approved and used properly.

  Yes

  No

  N/A

• Served Fast with a Smile

SF1 - Guests are greeted with genuine friendliness

• Each Guest is greeted within 5 seconds of reaching front counter or drive-thru speaker.

  Yes

  No

  N/A

• Each Guest receives a genuine smile.

  Yes

  No

  N/A

• Eye contact is provided with the greeting.

  Yes

  No

  N/A

• A proper friendly verbal greeting is given to each Guest. Greetings are enthusiastic, friendly and not mechanical.

  Yes

  No

  N/A

SF2 - Guests are appreciated

• Team Members thanked the Guest at least once during the entire transaction.

  Yes

  No

  N/A

• Team Members close each transaction with a friendly closing comment.

  Yes

  No

  N/A

• Each Team Member is attentive and sincerely focused on the Guest.

  Yes

  No

  N/A

• No Guests are lost due to poor service or unavailable products.

  Yes

  No

  N/A

SF3 - PLEASE is correctly executed Politely Listen Extend Apology Satisfy with Extra

• PLEASE is properly applied according to standards.

  Yes

  No

  N/A

SF4 - Team Members appearance represents the brand

• All Team Members are wearing complete, approved uniforms including name tag and hat.

  Yes

  No

  N/A

• All uniform components are neat, wrinkle-free, clean and in good condition.

  Yes

  No

  N/A

SF5 - Speed of service standards are met

• Speed of service standards are met.

  Yes

  No

  N/A

SF6 - Restaurant is open to serve Guests

• Store meets posted operating hours.

  Yes

  No

  N/A

• In a Clean Restaurant

CR1 - Promoting our brand with pride

• All interior POP is clean, in good condition, and current.

  Yes

  No

  N/A

• Reader board is clean, in good condition, and is displaying appropriate message.

  Yes

  No

  N/A

• The interior menuboard is clean, in good condition, and meets appearance standards.

  Yes

  No

  N/A

• The drive-thru menuboards (including preview board, speakers, and price confirmation board) are clean, in good condition, meet appearance standards and are functioning as expected.

  Yes

  No

  N/A

• All exterior POP is clean, in good condition, and current.

  Yes

  No

  N/A

CR2 - Curb appeal attracts Guests

• Trees, grass, shrubs are trimmed, and no weeds, cigarette butts or litter are in the landscape area.

  Yes

  No

  N/A

• All sidewalks are clean, in good condition, and free of hazards.

  Yes

  No

  N/A

• Exterior trash receptacles are clean, in good condition, lined and not overflowing.

  Yes

  No

  N/A

• Parking lot is clean, in good condition and well-striped (including directional marking).

  Yes

  No

  N/A

• Dumpster enclosure and gate (if present) is clean and in good condition with gate closed.

  Yes

  No

  N/A

• All doors and windows are clean and in good condition.

  Yes

  No

  N/A

• Restaurant hours are clean, in good condition, and posted at Guest entrances and drive-thru menuboard or speakerbox.

  Yes

  No

  N/A

• Building exterior (including awnings other exterior buildings) is clean and in good condition.

  Yes

  No

  N/A

• All exterior lights and signage are clean, in good condition, and functioning as expected.

  Yes

  No

  N/A

CR3 - Drive-thru delights Guests

• Drive-thru lane is clean and in good condition.

  Yes

  No

  N/A

• Drive-thru windows are clean, in good condition, and free of visible clutter.

  Yes

  No

  N/A

CR4 - Restroom is best on block

• All toilets, sinks and fixtures are clean, in good condition, and functioning as expected. Restroom is free of strong odors.

  Yes

  No

  N/A

• Restrooms are properly stocked with soap, toilet paper, hand towels (or hand dryer).

  Yes

  No

  N/A

• All restroom floors, walls, ceilings, partitions, doors, lights and vents are clean, in good condition and functioning as expected.

  Yes

  No

  N/A

CR5 - Dining room invites Guests to stay

• All dining room and lobby floors, walls, ceilings and lights are clean, in good condition, and functioning as expected.

  Yes

  No

  N/A

• All dining room and lobby furniture, including tables and chairs, is clean and in good condition.

  Yes

  No

  N/A

• All interior trash receptacles are clean, in good condition, lined, and not overflowing.

  Yes

  No

  N/A

• Counters, registers and merchandise displays are clean and in good condition.

  Yes

  No

  N/A

• Counter area is organized, free of clutter, and contains only approved materials.

  Yes

  No

  N/A

CR6 - Guest areas are free of graffiti

• All Guest areas are free of graffiti.

  Yes

  No

  N/A

NOTES

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