Title Page
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Restaurant #
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Conducted on
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Prepared by
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Location
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manager on duty
Drive thru
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1. Was the exterior of the restaurant clean and free of litter and debris?<br>for example: was the lot and landscaping clean and litter free, and windows and sidewalks clean.<br>
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2. Does the corral area appear clean, are the gates closed, and all containers covered?
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3. Were the employees’ uniforms clean and neat?<br>
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4. Did the employees interact with you in a polite, friendly and effective manner?<br>for example: were you greeted at the speaker, cash booth, and presenter booth? Did the presenter provide a thank you
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5. Were all the employees who you came into contact with attentive to you as a customer?
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6. Was the order repeated and verified?
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7. Was the COD operational?
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8. Was the “Line Time” 70 seconds or less? (Line time begins when the customer’s<br>wheels stop as the 3rd car behind the order point and ends when the customer arrives at the order point, if the line is less than 3 cars behind the order point, start timing when the wheels stop.
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9. Was the "Order End Present End Time" 120 seconds or less? (Order End Present End time begins when customers complete their order and ends when the last item is presented to customer)<br>what was the OEPE TIME
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10. Did you receive all the food and drink items ordered and were they properly prepared?<br>for example: the required dressing for a salad or sauce for Nuggets<br>
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11. Did you receive all condiments you request- ed, along with napkins, straws and stirrers?
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12. Was your sandwich/entrée served hot and fresh and did it taste good?
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13. Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp and did they taste good?
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14. Were your drinks/sides/desserts properly prepared and served at the correct temper- ature?
Dine in
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1. Was the interior of the restaurant clean?<br>for example: the floors, front counter, drink and condiment area, and tables
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2. Was the restroom clean, stocked and in working order?
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3. Were the employees’ uniforms clean and neat?
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4. Did the employees interact with you in a polite, friendly and effective manner?
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5. Were all the employees who you came into contact with attentive to you as a customer?
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6. Was the order repeated and verified?
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7. Was the “Wait Time” 90 seconds or less? (Note the time you get in line until you can start to place your order.)<br>wait time___________-
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7.2 Was the “Service Time” 90 seconds or less?<br>(Note the actual seconds between when the<br>receipt printed until you received your completed<br>order.)<br>Service time ___________
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8. Did you receive all the food and drink items ordered and were they properly prepared?
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9. Did you receive/were you able to access all condiments you requested, along with napkins, straws and stirrers?
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10. Was your sandwich/entrée served hot and fresh and did it taste good?
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11. Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp and did they taste good?
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12. Were your drinks/sides/desserts properly prepared and served at the correct temperature?
