2022 VP STORE AUDIT FORM

• Site conducted

  Select

• Location Number

• Conducted on

  Date

• General Manager

• District Manager
  Address
• Quarter
  Address

Image

• Outside of Property

  Good

  Fair

  Poor

  N/A

• Showroom

  Good

  Fair

  Poor

  N/A

• Shop Area

  Good

  Fair

  Poor

  N/A

Customer Perception

• Net Promoter Score

  Good

  Fair

  Poor

  N/A

• Customer Responses

  Good

  Fair

  Poor

  N/A

• Podium Response Tine

  Good

  Fair

  Poor

  N/A

Customer Perception

• Net Promoter Score

  Good

  Fair

  Poor

  N/A

• Customer Responses

  Good

  Fair

  Poor

  N/A

• Podium Response Times

  Good

  Fair

  Poor

  N/A

Phone Shop Results

• Ask for the Sale

  Good

  Fair

  Poor

  N/A

• Guarantee the Lowest Price

  Good

  Fair

  Poor

  N/A

• Say Yes

  Good

  Fair

  Poor

  N/A

Binder Review

• Binder Compliance

  Good

  Fair

  Poor

  N/A

Business Review

• Knowledge of the State of the Store

  Good

  Fair

  Poor

  N/A

Schedules and SPHM

• Three Weeks of Schedules Posted

  Good

  Fair

  Poor

  N/A

• Schedules Being Written Using SPMH

  Good

  Fair

  Poor

  N/A

• SPMH Results Meet Expectations

  Good

  Fair

  Poor

  N/A

Courtesy Inspections

• Being Properly Filled Out

  Good

  Fair

  Poor

  N/A

• Making Appropriate Recommendations

  Good

  Fair

  Poor

  N/A

Staffing and Depth Charts

• Employee Retention

  Good

  Fair

  Poor

  N/A

• Current Staffing Level

  Good

  Fair

  Poor

  N/A

• Depth Charts Completed in a Timely Manner

  Good

  Fair

  Poor

  N/A

• Employee Discussions Based on Depth Charts

  Good

  Fair

  Poor

  N/A

Safety

• Insured Claims

  Good

  Fair

  Poor

  N/A

• Uninsured Claims

  Good

  Fair

  Poor

  N/A

Sales and KPIs

• Month to Date vs Last Year

  Good

  Fair

  Poor

  N/A

• Quarter to Date vs Last Year

  Good

  Fair

  Poor

  N/A

• Year to Date vs Last Year

  Good

  Fair

  Poor

  N/A

Location Concerns