DM Store Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Are safety procedures being followed-glasses, boots, and backout procedure?

  Yes

  No

  N/A

• Is the Wheel Installation Policy - Visual & Work Order - to Standard?<br>

  Yes

  No

  N/A

• Is the State Inspection - Sticker Count Verified and to Standard?<br>

  Yes

  No

  N/A

• Are the Cash Register & Safe Locked?<br>

  Yes

  No

  N/A

• Are the Open Service Requests, Transfers and Purchases current?

  Yes

  No

  N/A

• Are Courtesy Checks being performed and paper work filled out properly?

  Yes

  No

  N/A

• SST- Work Schedules - Current: Posted Coverage, Hiring Needs?

  Yes

  No

  N/A

• Are the Repairs & Maintenance Items Up to Date/Submitted?<br><br>

  Yes

  No

  N/A

• Are the Employee Appearance & Morals to Standard?<br>

  Yes

  No

  N/A

• Is the Cleanliness & Housing Keeping to Standard?<br>

  Yes

  No

  N/A

• Is the Customer Service Observations to Standard?<br>

  Yes

  No

  N/A

• Action Items Completed from last report?<br>

  Yes

  No

  N/A

KPI Review with GM: Based on daily average MTD vs PY

• Sales $'s

  Select Great Job On Track Needs Improvement

  • Great Job
  • On Track
  • Needs Improvement

• Customer Feedback

  Great Job

  On Track

  Needs Improvement

• Gross Profit $'s

  Select Great Job On Track Needs Improvement

  • Great Job
  • On Track
  • Needs Improvement

• Installed Tire Units<br>

  Yes

  No

  N/A

• Service $'s

  Yes

  No

  N/A

• Alignment Units

  Yes

  No

  N/A

• TTPP%

  Yes

  No

  N/A

• GM Action Items for a Next Visit:
  

• DM Action Items for Next Visit: