DM Store Visit

• Store Number:

• Conducted on

  Date

• Prepared by

• Manager

• Overall Rating:

  Exceeds Expectations

  Meets Expectations

  Below Expectations

• Cash Over Short (MTD)

• Drive Offs (MTD)

Retail Inventories

• Liquor Inventory Level

• Liquor Shrink (from most recent audit)

• Tobacco Inventory Level

• Tobacco Shrink (from most recent audit)

• Grocery Inventory Level

• Grocery Shrink (from most recent audit)

• Non-Food Inventory Level

• Non-Food Shrink (from most recent audit)

• Beer Inventory Level

• Beer Shrink (from most recent audit)

Cost Inventory

• Deli Inventory Level

• Deli Over/Short

• Fountain Inventory Level

• Fountain Over/Short

• Coffee Inventory Level

• Coffee Over/Short

• Meat Inventory Level

• Meat Over/Short

• Bakery Inventory Level

• Bakery Over/Short

• Culture of Controls Comments:

• Picture of Front of Store (wide overview, include pumps and front of store)

  Media

Outside Signage & Landscaping

• Store Sign/Branded sign free of excessive fading, cracks, or chips

  Yes

  No

  N/A

• All fuel pricing numbers and grade headers are present, LED lights working where applicable

  Yes

  No

  N/A

• Cash/Credit Metal Flip Sign is in good shape and displaying correct price<br>

  Yes

  No

  N/A

• Store Marquee is updated to current corporate message and DM/Store Choice<br>

  Yes

  No

  N/A

• Grass is evenly cut, trees/bushes neatly trimmed, no weeds present<br>

  Yes

  No

  N/A

• Landscaped areas free of trash and debris

  Yes

  No

  N/A

Pumps & Parking Lot

• Pump Cleaning Procedure is clearly being executed<br>

  Yes

  No

  N/A

• Dispensers are all properly functioning and not damaged<br>

  Yes

  No

  N/A

• Canopy columns and curbs are clean and in good repair/no excessive paint peeling/chipping

  Yes

  No

  N/A

• Canopy lights are all functioning

  Yes

  No

  N/A

• Card Readers are all functioning, clean, and dispensing receipts

  Yes

  No

  N/A

• Pumps signing and stickers in good shape, with no handwritten signs

  Yes

  No

  N/A

• Pump toppers are current and in good shape

  Yes

  No

  N/A

• Windshield Wash Procedure is clearly being executed

  Yes

  No

  N/A

• Trash Containers are not overflowing and clean. Free from oil stains and dirt, well maintained

  Yes

  No

  N/A

• Lot free from trash and litter

  Yes

  No

  N/A

• Lot free from fresh oil/fuel spills

  Yes

  No

  N/A

Front of Store & Sidewalk

• Window signs in good shape, free of hand written signage

  Yes

  No

  N/A

• Entry door glass clean with minimal stickers/signage

  Yes

  No

  N/A

• Sidewalk has recently been power-washed and/or swept

  Yes

  No

  N/A

• All outside merchandise is well maintained, priced, full

  Yes

  No

  N/A

• Building and windows clean and well maintained

  Yes

  No

  N/A

• Trash Containers clean and not overflowing

  Yes

  No

  N/A

• Newspaper racks, Propane Cages, Ice freezers all clean <br>

  Yes

  No

  N/A

• Outside lighting functioning properly

  Yes

  No

  N/A

• Totes & Vendor Crates are out of sight of the customer and well maintained

  Yes

  No

  N/A

• Ash trays clean and not overflowing

  Yes

  No

  N/A

Car Wash

• Automatic Car wash easily accessible and working properly

  Yes

  No

  N/A

• Auto Car wash bay clean and free of debris

  Yes

  No

  N/A

• Manual car wash bay(s) easily accessible and working properly

  Yes

  No

  N/A

• Manual car wash bay(s) clean and free of debris

  Yes

  No

  N/A

• Outside car wash vending equipment (vacuums, wipes, etc) working properly & stocked

  Yes

  No

  N/A

• Car wash trash containers not overflowing and maintained well

  Yes

  No

  N/A

• Best Foot Forward Comments:

Front Register Area

• Cash register area neat and organized

  Yes

  No

  N/A

• Cashier resource binder available and in use

  Yes

  No

  N/A

• Cashier duty sheets available and clearly in use

  Yes

  No

  N/A

• Front counter programs in place and fully stocked (5-Hour, Produce, Vapor, etc)

  Yes

  No

  N/A

• Branded Stores: Branded CC Applications current and visible to customers at the register area

  Yes

  No

  N/A

• Lottery equipment clean and functioning correctly

  Yes

  No

  N/A

• Cashier(s) providing excellent customer service, asking every customer if they are a rewards member

  Yes

  No

  N/A

Take Out Food Area (Champs, Hot Stuff, Soul Food, Fresh Express)

• Product display is stocked according to PAWS

  Yes

  No

  N/A

• No expired food is available to customer

  Yes

  No

  N/A

• Menu boards and pricing is current and clearly visible to customers

  Yes

  No

  N/A

Inside Store Tour-Merchandising Basics

• All floor displays are full, neat, clean, and prices identified appropriately

  Yes

  No

  N/A

• Shelves are full of merchandise, clean, and maintained (faced/fronted) well<br>

  Yes

  No

  N/A

• Indicate number our outs per category here

• All merchandise is properly priced, no missing labels

  Yes

  No

  N/A

• Overall merchandising is logical and key items are easily found

  Yes

  No

  N/A

• Aisles are free of delivery totes and boxes (mark "Yes" if delivery was just received)

  Yes

  No

  N/A

• Monthly Promos are clearly identified, no previous promos still signed

  Yes

  No

  N/A

• Floor is clean, if recently mopped, appropriate slippery when wet signage is in place (removed once floor is dry)

  Yes

  No

  N/A

• Rug procedure is clearly being executed

  Yes

  No

  N/A

• Walls and ceiling are clean and maintained

  Yes

  No

  N/A

• All interior lighting is fully functioning

  Yes

  No

  N/A

Cooler Merchandising

• Cooler doors are well stocked, fronted/faced and clearly priced

  Yes

  No

  N/A

• Indicate cooler door outs broken down by vendor here

• Beer doors/Beer cave well stocked, fronted/faced and clearly priced

  Yes

  No

  N/A

• Indicate beer outs broken down by vendor here

• All cooler doors are clean, signage is professional and in good condition

  Yes

  No

  N/A

• All cooler doors are properly illuminated, no dark doors

  Yes

  No

  N/A

Freezer Areas

• Freezer products in stock, fronted/faced, and priced clearly

  Yes

  No

  N/A

• Ice freezer in stock, fronted/faced and priced clearly

  Yes

  No

  N/A

• Cold Front novelty ice cream in stock, organized and priced clearly

  Yes

  No

  N/A

• Dippin' Dots in stock, all flavors on-hand, organized and clearly priced

  Yes

  No

  N/A

Fountain & Coffee Area

• Fountain equipment is clean, functional and dispensing ice

  Yes

  No

  N/A

• All cold fountain (Caribbean Creme, Iced Coffee, etc) is clean, functional and in-stock

  Yes

  No

  N/A

• Coffee equipment is clean, functional and product is fresh

  Yes

  No

  N/A

• Coffee waste is being captured and recorded

  Yes

  No

  N/A

• All cups, lids, straws and condiments are available

  Yes

  No

  N/A

• No cleaning supplies left on counter/visible to customer

  Yes

  No

  N/A

Restrooms

• Restroom cleaning checklist in place and clearly in use

  Yes

  No

  N/A

• Restroom is available, clean and sanitary

  Yes

  No

  N/A

• Restroom is fully stocked

  Yes

  No

  N/A

• All restroom fixtures are working properly

  Yes

  No

  N/A

• Customer First Comments:

Backroom

• Reclamation area set up, merchandise appears to be processed/picked up often

  Yes

  No

  N/A

• Cooler and Freezer back stock is well organized and at an appropriate level for store/season

  Yes

  No

  N/A

• Back stock is well organized and at an appropriate level for store/season

  Yes

  No

  N/A

• Store Supplies are well organized and at an appropriate level for store/season

  Yes

  No

  N/A

• Fountain Bib rack is full with minimal bib back stock<br>

  Yes

  No

  N/A

• Fountain and Coffee cup/lid back stock is well organized and at an appropriate level for store/season

  Yes

  No

  N/A

• Balancing Act Comments:

• Manager Daily Checklist in place and utilized daily

  Yes

  No

  N/A

• Conference Call notes posted and executed

  Yes

  No

  N/A

• Office clean and organized

  Yes

  No

  N/A

• Invoice Procedure executed

  Yes

  No

  N/A

• Daily paperwork process being executed

  Yes

  No

  N/A

• Credit tracking procedure in place and executed<br>

  Yes

  No

  N/A

• Price Change Procedure in place and executed

  Yes

  No

  N/A

• Non-Scan procedure in place and executed

  Yes

  No

  N/A

• Schedule current in workforce and within budget

  Yes

  No

  N/A

• Keeping it Together Comments:

• Action Plan Created and Tasks posted to Wunderlist due by

  Date

• Manager Signature

  Sign