WL Manager Performance Evaluation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Visit information

• Dates of last 2 DM visits to store

• Picture of behind the cash wrap.

  Media

• Picture of accy wall (interior)

  Media

• Front of sales floor (interior)

  Media

• Back room picture

  Media

• Tech room picture

  Media

Sales Performance

• Trending to goal in Activations and quintile

  Yes

  No

  N/A

• Trending to Goal in Total and quintile.

  Yes

  No

  N/A

• Trending to goal in EP 20% and quintile.

  Yes

  No

  N/A

• Rep level EP

  Yes

  No

  N/A

• Trending to goal of $40 in accessory revenue per Unit sold

  Yes

  No

  N/A

• Trending to Goal of 75% Combined TEP

  Yes

  No

  N/A

• Trending to Goal of 60% in Buybacks

  Yes

  No

  N/A

• RE rate and quintile. Goal below 5.5%

  Yes

  No

  N/A

• At or above 87% in CSAT

  Yes

  No

  N/A

• Trending to Goal of 82% for Ready Now

  Yes

  No

  N/A

Sales Management

• Visually inspect that "GUESTS process" is happening

  Yes

  No

  N/A

• Visually inspect that "PARTS process" is happening

  Yes

  No

  N/A

• Each Rep is utilizing the "The iPad and JBL display"

  Yes

  No

  N/A

• Evaluate Call back binder Activities.

  Yes

  No

  N/A

• Are WLSEs being performed per store managers expectations.

  Yes

  No

  N/A

• RQ4 call back section is empty

  Yes

  No

  N/A

• All reps on duty know their Gryphon #, log in andnd campaign ID.

  Yes

  No

  N/A

• Review employee performance by having rep evaluate themselves using the CSP report

  Safe

  At Risk

  N/A

• Roll Play and Coach - all employees and Store Manager

  Yes

  No

  N/A

Training

• Did employees complete the required on- going training in STAR

  Yes

  No

  N/A

• Were employees knowledgable on training content/WL news letter

  Yes

  No

  N/A

• Is the SM sending out weekly store updates on Wednesdays to go over sales goals.

  Yes

  No

  N/A

• DM to train staff on Monthly Focus Area

  Yes

  No

  N/A

Operations

• In depth review of time card compliance.

  Yes

  No

  N/A

• Back board is being maintained.

  Yes

  No

  N/A

• Confirm schedule meets peak days / hour requirements without overtime

  Yes

  No

  N/A

• Managers check list is being filed with paperwork and cash drawer audit

  Yes

  No

  N/A

• Based on no less than 20 reviewed contracts: we're current versions of contracts used with proper info, signatures and dates?

  Yes

  No

  N/A

• Etickets

  Yes

  No

  N/A

• Is the site actively protecting customer and Sprint proprietary information? Following ID policies, actively shredding,securing documents/receipts, computer screens locked when not in use, password verification etc.

  Yes

  No

  N/A

Store Appearance

• Are employees in proper WL dress code? Sprint shirts, name badges, black pants, black dress shoes, black belt and properly groomed.

  Yes

  No

  N/A

• Are required lives demo phones available for customer use: able to make a phone call, access the Internet, powered on and wiped clean of customer information.

  Yes

  No

  N/A

• Do the stores live demos match the active lines on the store's demo account?

  Yes

  No

  N/A

• Is all required collateral (required on the sales floor and e flyers) available for customers and have all outdated items been purged (front and back of store)

  Yes

  No

  N/A

• Are marketing materials and interior branding signs current (signs,banners and all POG)

  Yes

  No

  N/A

• Did the store recommend Sprint and or represent the brand in a positive manner.

  Yes

  No

  N/A

• All lights working properly and not burnt out

  Yes

  No

  N/A

• Floors, windows and bathrooms are clean and presentable

  Yes

  No

  N/A

• Fixtures are dusted and are presentable

  Yes

  No

  N/A

• Cash wrap area is organized and clean

  Yes

  No

  N/A

Inventory Management/Alarm times & openings.

• Were non sellable items returned to warehouse per Monday duties?

  Yes

  No

  N/A

• Did Store perform daily inventory counts per required policy

  Yes

  No

  N/A

• Were there any inventory variances?

  Yes

  No

  N/A

• Were there any late opening

  Yes

  No

  N/A