2024 Goodwill North Florida Store Audit

• Audit conducted on:

  Date
• Location:
  Address

• Manager on Duty:

• Auditor:

Customer Service:

• Have the outside trash cans been emptied?

  Yes

  No

  N/A

• Is the parking lot free of trash and debris?

  Yes

  No

  N/A

• Have the mats at the front door been vacuumed?

  Yes

  No

  N/A

• Is the front door clean and free of fingerprints?

  Yes

  No

  N/A

• Are all the shopping carts in good working condition? Check the wheels and child restraints.

  Yes

  No

  N/A

• Are customers being greeted when they enter the store?

  Yes

  No

  N/A

• Are employees in proper uniform?

  Yes

  No

  N/A

• Are the restrooms clean?

  Yes

  No

  N/A

• Does the restroom have the necessary supplies?

  Yes

  No

  N/A

• Are the mission TVs on, and can they be heard clearly?

  Yes

  No

  N/A

• Are employees greeting and assisting customers as they walk by them?

  Yes

  No

  N/A

• Is the atmosphere of the store upbeat and appropriate?

  Yes

  No

  N/A

• Are cashiers or employees telling customers about the tag sale?

  Yes

  No

  N/A

• Are cashiers inviting customers to donate/round-up for TSIC/A-Step?

  Yes

  No

  N/A

Sales Floor:

• Is the tag sale posted?

  Yes

  No

  N/A

• Is all the signage correct on the sales floor?

  Yes

  No

  N/A

• Are there only Goodwill Signs posted that are on the Retail Store Media list?

  Yes

  No

  N/A

• Is the signage in the sign holder and not taped to the racks?

  Yes

  No

  N/A

• Has the floor been swept and mopped? Check for dust bunnies around racks.

  Yes

  No

  N/A

• Is the floor free of gum, stickers, or anything that should be scrapped off the floor?

  Yes

  No

  N/A

• Are the display cases full and themed?

  Yes

  No

  N/A

• Are the toppers full, categorized, and safe?

  Yes

  No

  N/A

• Have the gondola shelves been lowered for tall or heavy items that must be displayed at eye level for safety?

  Yes

  No

  N/A

• Are the aisles at least 36" wide, clear, neat, and safe?

  Yes

  No

  N/A

• Have the textile pulls from last week been completed?

  Yes

  No

  N/A

• Is the men's department full?

  Yes

  No

  N/A

• Is the men's department colorized and categorized?

  Yes

  No

  N/A

• How many rejected pieces are found in the men's department?

  Up to 3

  4 to 6

  7 to 10

  11 or more

• Are the men's shoes full?

  Yes

  No

  N/A

• Are the men's shoes colorized?

  Yes

  No

  N/A

• Are the men's shoes priced appropriately?

  Yes

  No

  N/A

• Is the children's department full?

  Yes

  No

  N/A

• Is the children's department colorized and categorized?

  Yes

  No

  N/A

• How many rejected pieces are found in the children's department?

  Up to 3

  4 to 6

  7 to 10

  11 or more

• Are the children's shoes full?

  Yes

  No

  N/A

• Are the children's shoes colorized?

  Yes

  No

  N/A

• Are the children's shoes priced appropriately?

  Yes

  No

  N/A

• Is the women's department full?

  Yes

  No

  N/A

• Is the women's department colorized and categorized?

  Yes

  No

  N/A

• How many rejected pieces are found in the women's department?

  Up to 3

  4 to 6

  7 to 10

  11 or More

• Are the women's shoes full?

  Yes

  No

  N/A

• Are the women's shoes colorized?

  Yes

  No

  N/A

• Are the women's shoes priced appropriately?

  Yes

  No

  N/A

• Is the furniture section organized and the aisles clear of trip hazards?

  Yes

  No

  N/A

• Is the furniture priced appropriately?

  Yes

  No

  N/A

• Has the sold furniture been removed from the sales floor?

  Yes

  No

  N/A

• Have the large items and furniture markdowns been completed as needed?

  Yes

  No

  N/A

• Is all the furniture on the sales floor safe?

  Yes

  No

  N/A

• Is the wares department full?

  Yes

  No

  N/A

• Does the wares department need to be pulled?

  Yes

  No

  N/A

• Are the wares end caps colorized or themed?

  Yes

  No

  N/A

• Is the wares department categorized?

  Yes

  No

  N/A

• Are the wares priced appropriately?

  Yes

  No

  N/A

• Are the ends of textile racks full? Peg hooks, Waterfalls, baskets.

  Yes

  No

  N/A

• Is the book and media section full?

  Yes

  No

  N/A

• Is the front of the registers clean, and free of dust and clutter? (Customer side)

  Yes

  No

  N/A

• Has the floor been swept/vacuumed behind the register?

  Yes

  No

  N/A

• Have the go-backs been removed from behind and under the register?

  Yes

  No

  N/A

Production Room:

• Is the donor drive-through inviting and clear for donor service?

  Yes

  No

  N/A

• Are donors being greeted promptly?

  Yes

  No

  N/A

• Are employees telling donors our mission?

  Yes

  No

  N/A

• Are employees offering a receipt to our donors?

  Yes

  No

  N/A

• Are employee pushing the button to record the donation?

  Yes

  No

  N/A

• Are employees thanking our donors?

  Yes

  No

  N/A

• Are employees aware of the Hold Harmless Agreement?

  Yes

  No

  N/A

• Do employees know the employee purchasing policy? Ask two employees to tell you the policy.

  Yes

  No

  N/A

• Is the production room organized?

  Yes

  No

  N/A

• Are the aisles clear and safe?

  Yes

  No

  N/A

• Is the pound and trash staged in the outgoing correct area?

  Yes

  No

  N/A

• Is the equipment labeled for trash and pound?

  Yes

  No

  N/A

• Is the breakdown table and totes being used correctly?

  Yes

  No

  N/A

• Are the proper backroom stations being used for maximum efficiency?

  Yes

  No

  N/A

• Are the workstation tables neat and stocked with only necessary supplies?

  Yes

  No

  N/A

• Is the correct color being used according to the rotation calendar? (Hang, Price, Pull)

  Yes

  No

  N/A

• Is the assignment board/sheet and chore chart being used?

  Yes

  No

  N/A

• Are z-racks being properly logged?

  Yes

  No

  N/A

• Is sufficient staff hanging to meet the hang goal?

  Yes

  No

  N/A

• Is the store meeting the weekly hang goal?

  Yes

  No

  N/A

• Do employees know their daily goals?

  Yes

  No

  N/A

• Is there one employee sorting for two employees hanging?

  Yes

  No

  N/A

• Is the sharps tote being used correctly?

  Yes

  No

  N/A

• Is broken glass being properly handled?

  Yes

  No

  N/A

• Is the breakroom clean?

  Yes

  No

  N/A

Administrative:

• Is the store achieving the weekly/monthly sales budget? Enter the number of months achieved.

  Yes

  No

  N/A

• Is the store achieving the monthly Shopgoodwill goal? Enter the number of months achieved.

  Yes

  No

  N/A

• Is the daily/weekly Sales/Hang Calendar being updated daily for employees to see results?

  Yes

  No

  N/A

• Is the Daily Retail Store Walk Through being completed and retained in a binder?

  Yes

  No

  N/A

• Is the recall binder in the breakroom, up to date and available for employees?

  Yes

  No

  N/A

• Have all facility issues been reported?

  Yes

  No

  N/A

• Are there any facility issues that have not been corrected?

  Yes

  No

  N/A

• Does a schedule audit show they are scheduling effectively? Verify that the management schedule is available for the entire staff.

  Yes

  No

  N/A

• Are there at least three people scheduled to open and close every day?

  Yes

  No

  N/A

• Audit store Void/Return Log in Revel. Are the Voids and Returns being completed correctly?

  Yes

  No

  N/A

• Is the manager scheduling the monthly store meeting? Check the schedule.

  Yes

  No

  N/A

• Is the store uploading their Void/Return Log in Google Drive every month? Enter the number of months.

  Yes

  No

  N/A

• Is the Employee Purchase Log being completed correctly?

  Yes

  No

  N/A

• Is the store uploading the Employee Purchase Log in Google Drive every month? Enter the number of months.

  Yes

  No

  N/A

• Is the Safe Log being used each time the safe is opened?

  Yes

  No

  N/A

• Is the Over Under Tracking Sheet being used every day for every cash drawer?

  Yes

  No

  N/A

• Verify the Petty Cash. Do the receipts and cash equal $100? Note the amount in the receipts and the amount in cash.

  Yes

  No

  N/A

• Are the 30-60-80 day reviews current?

  Yes

  No

  N/A

• Are employee performance logs being completed by all members of management for a well-rounded perspective of all employees?

  Yes

  No

  N/A

• Is the Call Off Report being completed, and is progression and disciplinary action consistent for all employees?

  Yes

  No

  N/A

• Is the Store iPad free of all confidential information? Verify in photos.

  Yes

  No

  N/A

Loss Prevention/Policy Compliance

• Are employees carrying clear purses or backpacks? Check lockers.

  Yes

  No

  N/A

• Is the office free of loose change? Check drawers, jars, and cups etc.

  Yes

  No

  N/A

• Is there loose change lying on any of the registers?

  Yes

  No

  N/A

• Are the cabinets and under the register free of stashing and personal items?

  Yes

  No

  N/A

• Is the breakroom free of stashing?

  Yes

  No

  N/A

• Are workstations and tables free of stashing? Do an inspection for possible stash piles.

  Yes

  No

  N/A

• Is disciplinary action being followed for overages and shortages on the register?

  Yes

  No

  N/A

• Auditor:

  Sign

• Manager:

  Sign