Start Meeting
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Store Meeting Date & Time Started:
Roll Call
ROLL CALL
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****** Management Team ******
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Bobbie B.
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Korey S.
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Matt S.
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Monique C.
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****** Service & Repair Team ******
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Ahmed E.
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Gary K.
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Michael B.
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****** Sales Team ******
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Emmanuel C.
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Kevin G.
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Melissa G.
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April F.
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Michael G.
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Lindsay S.
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Timothy W.
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Michael K.
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Michael G.
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Jonathan W.
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Samantha G.
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Chris C.
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Steven M.
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Are there any guests?
Performance
REVIEW PERFORMANCE:
Sales Metrics
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Composite - (Store / Top Rep):
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Store:
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Top Rep(s):
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Activations - (Store / Top Rep):
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Store:
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Top Rep(s):
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CSAT - (Store / Top Rep):
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Store:
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Top Rep(s):
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Ready Now - (Store / Top Rep):
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Store:
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Top Rep(s):
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Accessories - (Store / Top Rep):
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Store:
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Top Rep(s):
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Dollars Per Handset - $65 Target - (Store / Top Rep):
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Store:
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Top Rep(s):
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Returns & Exchanges - (Store / Top Rep):
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Store:
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Top Rep(s):
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TEP Attach Rate - (Store / Top Rep):
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Store:
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Top Rep(s):
Service & Repair Performance
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S&R Composite (Store / Top TC)
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Store:
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Top TC(s):
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S&R Repair & Triage Rate - (Store / Top TC):
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Store:
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Top TC(s):
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S&R CSAT - (Store / Top TC):
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Store:
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Top TC(s):
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S&R Fee Compliance - (Store / Top TC):
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Store:
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Top TC(s):
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S&R Accessory Sales:
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S&R Team Total Sales:
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Ahmed (LTC):
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Gary (TC):
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Michael (TC):
Sprint Playbook
RETAIL PLAYBOOK
**** New Items ****
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New Device Releases?
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Take photo of Playbook page if needed?
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Plan Price Changes?
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Take photo of Playbook page if needed?
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New Sales Promotions?
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Take photo of Playbook page if needed?
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Any New Programs / Polices?
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Take photo of Playbook page if needed?
**** Changes To Current Items ****
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Phone price CHANGING?
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Take photo of Playbook page if needed?
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Promotions Changes?
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Take photo of Playbook page if needed?
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Program CHANGING?
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Take photo of Playbook page if needed?
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Are there any programs ENDING?
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Take photo of Playbook page if needed?
******* TRAINING *******
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Is there any new training for out team?
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Notes
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Take photo of Playbook page if needed?
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What's the start date?
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What date is it due by!
**** Required Video ****
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Are there any required videos to watch?
Contests (Local / National)
CONTEST'S (Local / National)
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Any local contests or updates?
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- Details:
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Notes:
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Any National / Sprint contests or updates?
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- Details:
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Notes:
Tech Corner
SERVICE & REPAIR (Topics / Issues)
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Lead Technical Consultant - (News, Issues, or Topics?)
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Add drawing
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Technical Consultant's - (News, Issues, or Topics?)
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Add drawing
Management
MANAGEMENT
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S.S.A. Issues / Topics To Cover?
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Audit Issues / Topics To Cover?
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EOD Files - Issues / Topics To Cover?
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Sales Issues / Topics To Cover?
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Store or Team Issues / Topics To Cover?
Misc Topics / Issues
MISC TOPICS / ISSUES
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Add drawing
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Add drawing
OPEN FOR NOTES:
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Add drawing
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Add drawing
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Add drawing
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Add drawing
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Add drawing
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Add drawing
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Add drawing
Round Table
ROUND TABLE / WRAP UP
Sales Team Leads (Jake, Monique, & Mannie)
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Anything additional to cover?
Sales Team (Justin, Marcus, Lindsay, Mike, Tim, & Kevin)
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Anything additional to cover?
Repair Team (Ahmed, GK, & Michael)
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Anything additional to cover?
Store & Assistant Managers (Bobbie, Korey or Cliff)
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Anything additional to cover?
********** END OF MEETING **********
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Record Time!
