Sprint Store 2043 - SSE Coaching Form

SELLING SKILLS EVALUATION

• Coach:

  Select Bobbie B. Korey S. Matt R. Monique C. Emmanuel C. Ahmed W. Melissa G. Michael B.

  • Bobbie B.
  • Korey S.
  • Matt R.
  • Monique C.
  • Emmanuel C.
  • Ahmed W.
  • Melissa G.
  • Michael B.

• Sales Rep:

  Select Emmanuel C. (LRC) Melissa G (LRC Ahmed W. (LRC) Michael B. (LTC) Jonathan W. (RKH) Michael K. (RKH) Kevin G. (RKH) Chris C. (RKH) Mike G. (TC) Samantha G. (RC) Damon D. (RC) Steven M. (RC) Kelea S. (RC) Jeff T. (RC) Dariel W. (RC) Gary K. (TC) Skyler C. (TC) Monica L. (TC) Calob S. (TC)

  • Emmanuel C. (LRC)
  • Melissa G (LRC
  • Ahmed W. (LRC)
  • Michael B. (LTC)
  • Jonathan W. (RKH)
  • Michael K. (RKH)
  • Kevin G. (RKH)
  • Chris C. (RKH)
  • Mike G. (TC)
  • Samantha G. (RC)
  • Damon D. (RC)
  • Steven M. (RC)
  • Kelea S. (RC)
  • Jeff T. (RC)
  • Dariel W. (RC)
  • Gary K. (TC)
  • Skyler C. (TC)
  • Monica L. (TC)
  • Calob S. (TC)

• Observation Date/Time:

  Date

• Type of Customer?

  Select SALES - Act SALES - Upgrade SALES - Accessory S&R - Eticket S&R - DHRP S&R - Accessory Ready Now Bill Payment Account Maintance

  • SALES - Act
  • SALES - Upgrade
  • SALES - Accessory
  • S&R - Eticket
  • S&R - DHRP
  • S&R - Accessory
  • Ready Now
  • Bill Payment
  • Account Maintance

OBSERVATION OF MANDATORY BASICS

• Used "Welcome to the Ready Now Sprint Store" & What brings you in today?

  Yes

  No

  N/A

• Walked to the customer?

  Yes

  No

  N/A

• Name Exchange

  Yes

  No

  N/A

• Handshake

  Yes

  No

  N/A

• Removed ALL barriers

  Yes

  No

  N/A

• Smile & Enthusiasm

  Yes

  No

  N/A

• Listened effectively then recapped/restated for clarity

  Yes

  No

  N/A

• Build rapport & asked personal probing questions?

  Yes

  No

  N/A

• Uncovered additional needs via effective probing

  Yes

  No

  N/A

• Asked for a sale beyond initial request

  Yes

  No

  N/A

• Consulted Reuther than "clerked"?

  Yes

  No

  N/A

• Walked last customer to the door

  Yes

  No

  N/A

• Offered & talked about Ready Now with the customer?

  Yes

  No

  N/A

• Talked about the CSAT survey and asked if the customer was Very Satisfied?

  Yes

  No

  N/A

• Additional Manager Comments/Observation

ZONE SELLING

• ZONE 1 (First Impressions - Building Rapport - Handset Selection)

• ZONE 2 (Emerging Products - iPad, Tablet, Sprint Phone Connect)

• ZONE 3 (Complementing Your Devices - Cases, Screen Protecters, Charges, Bluetooth, Audio, & Storage)

• ZONE 4 (POS - ReadyNow - Very Satisfied)

REVIEW WITH REP/TECH

• What do you think went well [current/recent transaction(s)?

• What do you think could have been done differently (missed opportunity)?

EMPLOYEE COMMITMENT

• I commit to [specific behavior(s)?

• In effort to [improve/maintain what goal or metric]

• Beginning [specific time this will start]

SIGNATURE / REVIEW

• Did you review your observations with the Rep / Tech?

  Yes

  No

  N/A

• Employee Signature Agreeing to Commitment

  Sign

• Manager Signature Agreeing to support the efforts around the commitment

  Sign