Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
2021 360 Audit
Legal & Safe
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LS1- Are ALL External fire doors unlocked, unbarred and unbolted
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LS2 - Are fire routes clear to at least one metre
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LS3 - Fire Alarm & Emergency door release tested weekly for previous 3 weeks? Emergency Lighting tested last month? Fire Extinguisher Visual check completed in the last 3 months? Fire Evacuation Completed in the last 6 months? All to be recorded in the fire log folder.
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LS4 - Has the store completed and submitted the last 2 Bi-weekly pest checks and any issues reported to Mitie? If the store has found pest activity in store has a ‘Factors to consider’ form been completed?
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LS5 - Current electronic Store Risk and Manual handling Assessments fully completed and signed by all members of management. Covid- 19 Assessment fully completed and signed by Management?
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LS6 - Electronic OSP's completed on Edge by all team members and all members of management? Concession staff to have completed electronic concession OSP?<br>
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LS7- Ladders & Kick stool inspections completed within the last 3 months and recorded in log - filed in Risk Management folder?
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LS8 - Check one week from the previous 4 weeks, Is the Daily hygiene and routine checklist fully completed and filed, Legal & Safe must do actions fully completed on daily floorwalk sheet?
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LS9 - Have ALL Price changes on the back office have been printed and put out? Spot check 10 price changes from previous price changes to check on shelf price is correct?<br>
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LS10 - Challenge 25 POS - Is the store displaying the following current versions - Staff room poster, Aspirin, Ibuprofen, Paracetamol & Laxative talkers? Diet & fitness - appetite suppressants talkers? E-cig talkers displayed where applicable?
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LS11 - Check 1 Team member for understanding for the following - In relation to the sale of age restricted products, when would you ask a customer to show ID? What is the legal minimum age required to buy e-cig products? What is the refusal log used for? Where is the refusal log displayed in your store? Check the refusal log is displayed.
People
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P1 - Are employee files secured in a locked office, and leavers files disposed of using confidential waste and stored in a lockable office until collection?<br>
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P2 - Check 20% of staff files with a minimum of 3 files include 1 new starter, is there a copy of the relevant RTW documentation in their file?
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P3 - For files checked are ALL Return to Work Interviews completed for absences over the rolling 12 months? Any occasions of absence 3 and over is the Absence Management Procedure being followed? Are reasons documented on the RTW form where no action is taken?
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P4 - Check one new Starter has completed onboarding on Edge within 4 weeks of start date?
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P5 - Check one new starter Is there a copy of the probationary review fully completed by the end of their 12th week in the employee file/on Edge?<br>
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P6 - Have all staff including management completed all mandatory training modules on Edge?
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P7 -Challenge 25 - Have all colleagues operating the till completed Challenge 25 mandatory training?
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P8 - Time and Attendance - Review 2 colleagues and a member of management for last week against the rota and staff search sheets to ensure they are paid for the hours they actually worked?
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P9 - Personal data check - Front & back of house. Is there any personal data on display within the shop floor area, check till area, beauty services, Pharmacy counter & Fragrance areas, office, notice boards, staff room and warehouse?
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P10 - Are 4 weeks electronic rotas and the current days daily planner displayed for team on the scheduling board?
Shrinkage Gateway to Green
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SH1- Has the current Top 30 company shrinkage lines event been counted for the previous 4 weeks by a different team member to the previous week? Is the Top 30 shrinkage Tracker fully completed?
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SH2 - Are all staff inc management, visitors and contractors are searched using security spinner and search tray? Check 1 full week from the previous 4 weeks, is all details on sheet fully completed? Where CCTV is available check 3 searches are the completed as per company search policy?
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SH3 - Are Red pens secured away when not in use and no evidence of any unsigned stock in the canteen, office, warehouse or back of house?
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SH4 - Check 25 lines across all depts. priced £7 and above (pre-promotion price) are tagged? 80% compliance to be achieved
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SH5 - Check that ALL Spider Wraps and ALL Pins are correctly applied as per company policy?
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SH6 - Are damages being processed weekly and are duplicate receipts attached to customer returns? Do electrical returns have a fully completed damages label attached? Is the damages area in warehouse set up as per policy? Are damages/clearance lines displayed in the FSU on the shop floor?
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SH7 - Cosmetic aisle - Review CCTV for a previous day within the last 30 days, Is cover in place and is the happy to help lanyard being worn?<br>
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SH8 - Are any CCTV cameras obscured by POS and are all cameras and CCTV units fully operational?
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SH9 - Are all store keys secured as per key control policy? Is the security room or high value cabinet locked when not in use? Is the back door alarmed when not in use? Is the Key holder list up to date on the back office system?
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SH10 - Till Area - Are counter cache boxes secure & locked? Are all unwanted receipts torn in half? Is the till note holding exceeding £80?
Store Process
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SP1 - Has the date code process been fully completed for the last 4 weeks on the HHT? Check 20 lines for rotation, items reduced within reduction period and current date.
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SP2 - Check CCTV to verify that a safe check has taken place imediatley after preparing and sealing the banking bag for 1 day from the previous 4 weeks?<br>
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SP3 - Complete a full dual controlled and documented safe check (all cash including, all sealed bags, with denominations recorded, prepared banking's, coupons, spare floats etc.) and declare on EPOS. MUST be zero difference. Has all charity money been paid in?<br>
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SP4 - Check 3 refunds from previous 4 weeks, for evidence of dual control? Verify using CCTV. Original purchase details and names and addresses obtained where required are recorded on refund slip?<br>
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SP5 - Check 3 Transaction Voids from previous 4 weeks for evidence of dual control? Verify using CCTV
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SP6 - Pick from Store orders - check one week from previous 4 weeks, have orders been completed within 30 minutes? Check 3 current bags in store are they sealed and named? Open one bag and check the contents match the order summary?
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SP7 - Check one week of the previous 4 weeks , has the Cashier Security report been completed with a minimum of 3 no sale, 3 refund & 3 void transaction numbers, checked on the EJ & CCTV with findings documented?<br>
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SP8 - Have all previous deliveries been submitted on the HHT?<br>
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SP9 - Check one week from the previous 4 weeks - Is the Statement Of Movement Report fully checked off including HO deliveries from Delivery Summary Sheet, food, directs, transfers ,damages, Customer returns, RIS, OTC and signed by person checking?
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SP10 - Is the electronic action plan displayed on the staff noticeboard to include current & previous audit result (R/A/G), latest SIV results including latest stocktake result with top 5 loss departments & Shrinkage Tracker actions completed for top 3 loss departments from previous week?<br>
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SP11 - Is the store recycling process being followed correctly, i.e. plastic in clear sacks, general waste in red sacks and cardboard separated?
