Title Page
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Scheme / Estate Name:
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Conducted on:
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HSO / Inspector Name:
Section 1 - Exterior Elements / Areas
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When / if answering 'No' to any questions below, please add a note/commentary on the onsite action taken, or the action to be taken following the estate visit / audit (such as the raising of a 'Maintenance Request' within Pyramid, freehold engagement, written customer correspondence, etc.).
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Please take photos of all areas and elements outlined within the below questions, displaying condition (photos to be taken and attached for all questions - regardless of answer applied, i.e., 'Yes', 'No', or 'N/A').
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Is all signage secure and visible?
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Are the footpaths / steps to main entrance(s) free of trip hazards and not slippery due to moss, algae, etc?
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Are the secondary footpaths free of trip hazards and not slippery due to moss, algae, etc?
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Are the parking areas free of trip hazards and not slippery due to moss, algae, etc?
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Are the paved areas free from intrusive shrubs, plants, branches?
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Are the handrails and bollards secure and in good condition?
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Are all drain covers and inspection chamber covers in good condition and are not unduly higher or lower than surrounding surface?
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Are all drainage gratings and gullies clear and unobstructed?
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Are the paved areas separated from sloping ground by distance or by structures?
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Is the external lighting operational and in good condition?
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Are the entrance doors, CCTV and access systems in operational & good condition?
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Are the garages, sheds, carports and porches in good condition?
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Are the gutters and downpipes connected and secure?
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Are all roof tiles and flashings in place? Are all Aerials, external cabling / boxes all securely fixed?
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Are all windows in good condition / Exterior surfaces (cladding, fascias soffits, etc) not loose or failing?<br>Balconies not defective (when viewed from ground level)?
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Are the drying areas and washing lines in good condition?
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Is the bin store and refuse areas regularly cleared?
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Are the scheme areas free of excessive litter, vandalism, graffiti, fly-tipping, abandoned vehicles, syringes?
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Are the gates, fences and railings secure and in good condition?
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Are the boundary walls in good condition?
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Are the grassed and planted garden areas well maintained?
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Are the trees and shrubs not at risk of endangering any property or residents, visitors, neighbours or public areas?
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Are any risks from special features managed accordingly? - e.g. garden ponds, streams, unusual structures, etc.
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Are there any other items to note / items of relevance which are not incorporated within the above, which should be captured within this inspection document?
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Any other notable items (free text section):
Section 2 - Utility Meter Readings
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Landlord Electrical Meter Serial Number:
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Landlord Electrical Meter Reading:
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Picture/s of Landlord Electrical Meter & Reading:
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If the Landlord Electrical Meter cannot be located within your inspections, please advise.
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If the meter cannot be located upon inspection, please advise Ability Housing Association HSM
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Landlord Water Supply Information:
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Landlord Water Meter Information (Serial number, if present)
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Picture/s of Landlord Water Meter &/or Incoming Supply:
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If the Landlord Water Meter cannot be located within your inspections, please advise.
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If the meter cannot be located upon inspection, please advise Ability Housing Association HSM
Section 3 - Customer Attended Inspections
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Due to the nature of our customer centric approach towards our service, customers are welcomed to attend scheme visits / estate inspections. If applicable for this audit, please populate the below
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Issues raised by customer/s (if items are not outlined within 'other' sections) previously populated
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Customer/s contact information (for report/s to be sent to)
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Following completion of report and associated actions, please send completed (PDF) to customer
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Customer representative Name/s
HSO Sign-Off / Audit Completion
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For any items of work (repair, improvement, or other) please complete a 'Maintenance Request' within the Pyramid Housing application detailing your request. In support of this request, please ensure that a copy of this audit/document is provided to the Ability Housing Association Property Team (FAO: Compliance Coordinator)
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'Housing Management' actions instruction - Any associated written customer communications / letters to be sent within 5-working days following completion of the Audit / document. A copy of the same should then be retained within the appropriate filepath within the 'G' drive.
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Housing Management declaration
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Written details of Housing Management actions taken
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HSO Signature:
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Time / date of audit completion:
Recipients of Report / Associated Information
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Please note that all 'Maintenance Requests' will be reviewed weekly by the Ability Housing Association Property Team. Where required, appropriate works will be specified, instructed, and tracked through to completion.
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Compliance Coordinator / Instructions for Compliance Coordinator: Please place audit information within 'Estate Inspection & Associated Works' tracker. A copy of the audit should then be retained within the associated file location.
