ACF1$

ASSESSMENT DETAILS

• Conducted on

  Date

• Company name and site address

• Prepared by

• Personnel

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1.1 Aids and equipment selection

• Aids and equipment should be suitable for its intended use, the residents, workers and the workplace where it is being used. Ongoing evaluation of equipment use and suitability is essential.

• Level 1: Minimal level

• Aids and equipment used in resident handling is purchased fit for purpose, with the aim of reducing the risk to both worker and resident.

  Yes

  No

  N/A

• Consultation with workers (and where necessary with families) on the types of aids and equipment needed is undertaken prior to purchase.

  Yes

  No

  N/A

• Representatives from the aged care facility keep up to date with the latest improvements in resident handling aids and equipment.

  Yes

  No

  N/A

• A spare battery and systems for charging is available for lifter use.

  Yes

  No

  N/A

• Level 2: Improved level

• There is a documented process to follow for the selection and evaluation of new equipment, taking into account consultation with workers and families.

  Yes

  No

  N/A

• Results of consultation with workers and families influence future purchases.

  Yes

  No

  N/A

• Learning from previous equipment selection processes is used to inform new purchases.

  Yes

  No

  N/A

• Adjustable equipment and aids are provided to assist workers in maintaining optimal postures whilst undertaking resident handling and personal care tasks.

  Yes

  No

  N/A

• Level 3: Best practice level

• Periodic evaluation of existing equipment is undertaken and documented in consultation with workers to ensure ongoing suitability.

  Yes

  No

  N/A

• Any special worker needs (eg ageing workers, stature, mobility issues, literacy) as well as residents needs are considered as part of the evaluation.

  Yes

  No

  N/A

• Incident and injury data is used as part of the evaluation of the suitability of aids and equipment.

  Yes

  No

  N/A

• There is a forward plan regarding the purchase and replacement of resident handling related aids and equipment.

  Yes

  No

  N/A

1.2 Availability of aids and equipment

• Suitable and sufficient resident handling aids and equipment must be readily available to manage the safe handling and transfer of residents. Specialist equipment may be required to cater for particular residents. Where necessary, the availability of replacement equipment should be organised to minimise the need to adopt alternative (and potentially more hazardous) handling practices.

• Level 1: Minimal level

• The ratio of aids and equipment to resident numbers are adequate to ensure they are readily available in each work area with minimum delay.

  Yes

  No

  N/A

• There is a process for charging electrical equipment to ensure it is readily available.

  Yes

  No

  N/A

• There is an adequate range of equipment to accommodate residents' size and weight (eg hoist slings).

  Yes

  No

  N/A

• Where there is a lack of available equipment (due to equipment failure) the immediate needs are managed with changed work practices. These practices have been documented and workers have been trained and assessed competent.

  Yes

  No

  N/A

• Workers are advised of alternative arrangements when equipment is not available and the determined contingency arrangements are implemented.

  Yes

  No

  N/A

• Level 2: Improved level

• Aids and equipment are stored in a location and manner that make them easily accessible when required for particular residnets.

  Yes

  No

  N/A

• Short term contingencies are in place that may include sharing equipment with other units/departments within the facility.

  Yes

  No

  N/A

• Service contracts exist with loan and hire agencies to acquire additional or replacement equipment on short term and fast supply arrangements.

  Yes

  No

  N/A

• A list of available equipment is kept so appropriate aids can be supplied to an individual.

  Yes

  No

  N/A

• Level 3: Best practice level

• Aids and equipment numbers are based around documented resident handling requirements in a particular area and are adjusted as the resident requirements change.

  Yes

  No

  N/A

• These requirements are regularly reviewed as part of the care management planning processes.

  Yes

  No

  N/A

• A system (that may include a dedicated service or store) is in place for the provision of less frequently used items and for the replacement in the event of failure (eg hoists that may be delayed in being returned to service).

  Yes

  No

  N/A

• Acquisition and delivery of new or replacement equipment must be timely (and a priority) to ensure safety and continuity in quality care and worker safety.

  Yes

  No

  N/A

• Budgets include provision for the need to upgrade and replace resident handling equipment.

  Yes

  No

  N/A

1.3 Maintenance of resident handling aids and equipment

• Aids and equipment needs to be maintained in a working state to enable safe and efficient use.

• Level 1: Minimal level

• Reactive maintenance is provided for all beds, ancillary aids and equipment in a timely manner utilising established and efficient systems.

  Yes

  No

  N/A

• There are suitable facilities and resources for cleaning and maintaining euipment.

  Yes

  No

  N/A

• Where new equipment is purchased, plans for ongoing maintenance are considered as part of the the selection process.

  Yes

  No

  N/A

• Regular safety inspections occur including review of the functioning of resident handling aids and equipment (periodic inspection of hoists, slings etc as required by relevant ISO AS/NZS standard where relevant are documented).

  Yes

  No

  N/A

• Regular maintenance inspections occur using equipment checklists.

  Yes

  No

  N/A

• When aids or equipment are identified as malfunctioning or broken, they are immediately tagged and removed from service.

  Yes

  No

  N/A

• Workers are encouraged and trained to report issues associated with equipment in a timely manner.

  Yes

  No

  N/A

• Level 2: Improved level

• Preventative maintenance programs are in place for all resident handling and ancillary aids and equipment . Work is undertaken by suitably qualified persons.

  Yes

  No

  N/A

• Reactive maintenance responses are prioritised with key resident handling equipment given a high priority to ensure safety and continuity in quality of care and worker safety.

  Yes

  No

  N/A

• Level 3: Best practice level

• Maintenance records are analysed to improve system efficiencies and to reduce breakdowns, frequencies and downtimes. These records may be kept locally or centrally for a larger organisation (eg reactive maintenance timeframes are documented and actual timeframes compared to expectations).

  Yes

  No

  N/A

• Feedback loop on maintenance issues is provided for future purchasing.

  Yes

  No

  N/A

• Incident data related to equipment is analysed and used to guide maintenance processes.

  Yes

  No

  N/A

2.1 Resident mobility and transfer requirements

• The mobility and transfer needs of residents must be assessed to develop a care plan specific to their needs. This plan should consider factors that may affect their safety including the impact of medication, increased fatigue towards the end of the day and other personal needs. Changes to mobility status must be documented and communicated at handover to all relevant workers (including casual and agency workers). Key considerations should be given to body size, body shape, weight, current mobility, skin integrity and mental status.

• Level 1: Minimal level

• Resident mobility assessments are undertaken by competent professionals (eg physiotherapists, occupational therapists, nurse trained in no lifting principles) and documented in the care plan.

  Yes

  No

  N/A

• Mobility assessments consider all aspects of a residents needs, including medication, fatigue and vision.

  Yes

  No

  N/A

• Specific procedures and documented safe work practices are in place to manage the potential increased risks to workers assisting with special needs residents.

  Yes

  No

  N/A

• Resident care and mobility assessments include reference to these documents as part of the pre-admission assessment process.

  Yes

  No

  N/A

• Required equipment and aids are made available in line with the documented safe systems of work.

  Yes

  No

  N/A

• Level 2: Improved level

• Workers are consulted and the necessary skills and equipment is in place prior to any handling needs occurring.

  Yes

  No

  N/A

• Resident mobility status is regularly reviewed and documented as part of the care plan program. This may occur at predetermined times (eg monthly, after medication changes).

  Yes

  No

  N/A

• Workers are provided with training in the care of residents with special needs (eg working with dementia and handling bariatric residents).

  Yes

  No

  N/A

• Level 3: Best practice level

• Mobility needs and requirements are reviewed dynamically and changes documented on the handover sheet. Requirements are resourced accordingly with priority.

  Yes

  No

  N/A

• A standard handover protocol is followed to ensure all necessary information is included in each handover session (including details of any specific handling needs and equipment requirements, any medication changes or any behaviours that may increase the handling risks for workers).

  Yes

  No

  N/A

• Workers are notified of any changes and requirements are resourced at shift change over.

  Yes

  No

  N/A

• Only specifically trained and competent workers are assigned to care for residents with special needs.

  Yes

  No

  N/A

2.2: Residents, compliance with handling requirements.

• Residents and their families/supporters need to be consulted and understand the specific requirements implemented to maintain resident and worker safety during mobility, transfer and care activities.

• Level 1: Minimal level

• Residents and their families are made aware of the mobility and handling systems to be used as part of the organisation's safety policies and procedures.

  Yes

  No

  N/A

• Mobility and care plans include optimising mobility and independence for residents whilst protecting workers from risks.

  Yes

  No

  N/A

• Level 2: Improved level

• Families are provided with specific information about individual care plans established for each resident that includes mobility, transfer and handling requirements.

  Yes

  No

  N/A

• Workers are supported by supervisors/managers in their decisions regarding working to agreed plans, especially where this may potentially cause conflicts or issues.

  Yes

  No

  N/A

• Level 3: Best practice level

• Workers always utilise the agreed systems of handling for each resident, but also dynamically assess the mobility capacity of the resident and advise on any changes prior to these being implemented.

  Yes

  No

  N/A

• Changes to the mobility plan are undertaken in consultation with workers and discussed with the resident and their families/supporters.

  Yes

  No

  N/A

2.3 Residents' fall risk

• Residents who fall pose a risk to themselves as well as the workers. This may be associated with the worker trying to catch or assist a falling resident as well as the processes to aid and right residents once they have fallen.

• Level 1: Minimal level

• There are specific documented practices for workers to utilise when working with residents where there is a risk of falls.

  Yes

  No

  N/A

• Documentation for residents with a risk of falls include a falls risk assessment, falls control plans and the processes to be used when righting fallen residents.

  Yes

  No

  N/A

• Furniture and room layout considers falls risk.

  Yes

  No

  N/A

• Training is provided to all care staff on the procedures to be undertaken for falls and emergency situations and skills are practiced.

  Yes

  No

  N/A

• Level 2: Improved level

• Worker competencies in the management of residents falls (includes preventing falls, reducing the impact of falls as well as assisting them once they have fallen) is monitored and measured.

  Yes

  No

  N/A

• Residents' falls risk is regularly reviewed and documented.

  Yes

  No

  N/A

• Unstable equipment (eg over bed tables) is removed from rooms where cognitive issues are associated with falls risk.

  Yes

  No

  N/A

• A falls risk identification system is implemented for quick reference to staff attending the resident (eg traffic light colour system on doors - low (green), medium (orange), high risk (red).

  Yes

  No

  N/A

• Level 3: Best practice level

• Residents falls risk assessments are dynamic with consideration of at risk activities/situations and times.

  Yes

  No

  N/A

• Resources are adjusted to eliminate the falls risk as needed (eg two staff may be required at certain times of the day for specific resident's activities).

  Yes

  No

  N/A

• Investigation of falls incidents includes worker safety during the response and a review of the mobility assessment process. New control measures implemented and advertised where identified.

  Yes

  No

  N/A

• Analysis of falls trends both for specific residents and more generally across the facility occurs on a regular basis and risk mitigation strategies are implemented.

  Yes

  No

  N/A

3.1 Safe resident handling and equipment use.

• Training in safe resident handling is required for all staff involved in resident care to maintain their and the residents safety. For risk reduction to be effective, the training should involve an assessment of competency and occur prior to work commencing. Training should also include details regarding the safe selection and use of equipment. Consideration should also be given to the physical and psychological requirements for the role and compatibility/fit with the worker.

• Level 1: Minimum level

• All workers are provided with education on safe resident handling, based on no lifting principles.

  Yes

  No

  N/A

• All workers (including casual and agency staff) are provided with training and instruction in resident handling at induction, with a refresher program to maintain knowledge and skills.

  Yes

  No

  N/A

• Contractor management procedures ensure that all casual and agency staff are trained in safe resident handling based on no lifting principles.

  Yes

  No

  N/A

• Worker training and refresher programs on safe handling involve both demonstrations and active participation elements to maximise value and information uptake. NOTE: DVD or online based information is not considered sufficient as a minimal training standard.

  Yes

  No

  N/A

• Worker education is provided by a competent and skilled no lifting training person.

  Yes

  No

  N/A

• Training includes instructions on equipment operation including emergency features and where to access the propriety manual/s. This needs to be in a user friendly form with translations, if required.

  Yes

  No

  N/A

• Level 2: Improved level

• An assessment of competency in safe resident handling is undertaken where workers need to demonstrate knowledge, skills and ability.

  Yes

  No

  N/A

• The competency assessment includes key aspects of:

• - Resident handling to be undertaken

  Yes

  No

  N/A

• - Safe work procedures

  Yes

  No

  N/A

• - Optimal postures

  Yes

  No

  N/A

• - Selection, movement and use of equipment, equipment inspections (eg sling checks).

  Yes

  No

  N/A

• - Procedures to be used for equipment breakdowns or failures.

  Yes

  No

  N/A

• Workers are trained in how to adjust equipment to suit their individual stature and common handling tasks (eg raise bed to hip height before undertaking on bed positioning).

  Yes

  No

  N/A

• Specific training is provided in risk reduction strategies associated with the use of optimum working postures for awkward tasks (eg workers are trained in safe procedures for putting on TED stockings).

  Yes

  No

  N/A

• Safe operating procedures (which include diagrams) are attached to lifters for referencing.

  Yes

  No

  N/A

• Level 3: Best practice level

• Ongoing testing of competency is undertaken by trained and competent trainers/assessors throughout the year which provides dynamic feedback to staff.

  Yes

  No

  N/A

• Where a worker does not follow safe work procedures, further training and competency assessment occurs.

  Yes

  No

  N/A

• Competency outcomes are formally documented on at least an annual basis.

  Yes

  No

  N/A

• Ongoing processes and supervision are in place to reinforce and evaluate the use of safe handling work practices.

  Yes

  No

  N/A

• New workers buddy with an experienced worker who can provide mentorship and instruction and can observe the new worker to verify their competency in safe handling practices associated with each resident.

  Yes

  No

  N/A

3.2 Worker handling capability and needs

• Force, frequency and duration are acknowledged contributory factors to worker injury risks associated with resident handling. A workers' capacity may also be affected by a range of external factors including fatigue from working shift work (sometimes at different employers), level of fitness, age related issues and existing disabilities or physical limitations. Risk reduction is facilitated when consideration of the needs of individual workers in regards to the work programs, equipment and organisation are tailored to their requirements. This may include consideration of physical as well as psychological capacities and hazards.

• Level 1: Minimal level

• Worker to resident ratios within the facility are influenced by resident care needs and requirements.

  Yes

  No

  N/A

• Processes are in place for workers to apply for or request specific consideration regarding their work/workload or situation, to better suit their individual requirements.

  Yes

  No

  N/A

• Where assistance with work arrangements is requested by a worker, this is provided where practicable.

  Yes

  No

  N/A

• Peer support, worker assistance programs and social support services are made available to all workers.

  Yes

  No

  N/A

• Issue resolution procedure is in place.

  Yes

  No

  N/A

• Level 2: Improved level

• There is a process to monitor a workers' handling load exposure, including the number of residents with higher handling demands assigned to a particular worker.

  Yes

  No

  N/A

• Job and task rotation are used to provide variety and spread out handling loads.

  Yes

  No

  N/A

• Consultation processes such as culture and workplace climate surveys are undertaken to identify special needs and emerging issues within the workforce.

  Yes

  No

  N/A

• Specific programs are developed and implemented to manage risks and issues associated with workers. These include proactive health promotion as well as reactive services.

  Yes

  No

  N/A

• Work practices are developed in consultation with both individuals and work groups to better suit their individual and collective needs.

  Yes

  No

  N/A

• Level 3: Best practice level

• Individual workers handling loads are evaluated as a measure of risk and matched to a standard or their predetermined capacity.

  Yes

  No

  N/A

• Specific arrangements to reduce individual workers' risks from handling are implemented where necessary. Individual capabilities include the number of shifts that they have worked. This includes working at other facilities /employers, physical fitness and general health. Compatible workers are paired as teams to ensure optimal safety when handling residents.

  Yes

  No

  N/A

• The organisation provides education and support for workers in relation to health, fitness and wellbeing.

  Yes

  No

  N/A

• Workers are supported, where practicable, in their choices regarding alternate or non-standard work arrangements (eg part time work or study leave/multiple employers/ varying shift arrangements).

  Yes

  No

  N/A

• Programs to identify personal goals, career pathways and training for the workers are implemented, supported and reviewed regularly.

  Yes

  No

  N/A

4.1 Space and layout of the facility

• The design and layout of the facility and work spaces should not impede the safe use of equipment or the use of optimal handling procedures. This includes the layout, location and items within the residents' personal spaces (bedroom/bathroom) that may interfere with the optimal use of equipment/aids as well as influence postures and use of safe processes to provide resident care.

• Level 1: Minimal level

• Room layouts take into consideration the need to provide safe mobility and transfers for the resident and workers assisting/caring for them (eg there is a suitable space surrounding the bed to allow access from both sides).

  Yes

  No

  N/A

• Specific attention is placed on design/layout of bedrooms and bathrooms of high care residents including access/egress of equipment and people (eg door width, toilet, basin, rubbish bin and handrail placement).

  Yes

  No

  N/A

• Controls, including specific protocols, equipment or competencies are developed to manage inherent risks associated with workplace design issues.

  Yes

  No

  N/A

• Inspections are routinely undertaken to identify conflicts relating to the design and layout of workspaces and safe use of equipment and handling procedures.

  Yes

  No

  N/A

• Pre-purchase checks/trials are undertaken to ensure the safe use of the equipment is not impeded by the design and layout of the workspace.

  Yes

  No

  N/A

• Level 2: Improved level

• Protocols and guidance material exist that clearly inform residents and their families on the types and volumes of personal items and the preferred room layouts (eg personal furniture that may be used, location and orientation of the bed to allow access from both sides).

  Yes

  No

  N/A

• These protocols and guidance materials are provided to residents and families prior to admission and during their stay as required.

  Yes

  No

  N/A

• Building design and layout constraints are identified and plans developed for refurbishment (where practicable).

  Yes

  No

  N/A

• Current design standards and building codes are considered when redeveloping or refurbishing areas to ensure design is to best practice standards.

  Yes

  No

  N/A

• Level 3: Best practice level

• Worker and resident safety is not compromised in any way by the layout and furnishing of residents' rooms (eg location of the bed, chair, personal effects, cupboard).

  Yes

  No

  N/A

• Workers are consulted on proposed designs, and mock up and site visits undertaken to ensure plans for redesign are compatible with the systems of work and equipment/fit outs as intended.

  Yes

  No

  N/A

• Future designs factor in the human as a priority as well as considering the introduction of new technologies and accommodate in-situ equipment and aids (eg tracking and ceiling hoists) to minimise handling risks and to reduce the issues associated with equipment selection and access.

  Yes

  No

  N/A

• The design and layout of all areas where people handling occurs for both high and low risk residents, facilitates safe resident handling in accordance with the no lifting approach.

  Yes

  No

  N/A

• A regular formal audit/inspection program is used to monitor compliance with the organisations protocols with space and layout requirements.

  Yes

  No

  N/A

4.2 Floor surfaces

• Floor surfaces that are sloped, uneven, soft or have ridges or edges can increase the forces required and/or impede the movement of residents and equipment.

• Level 1: Minimal level

• Inspections are routinely undertaken to identify risks associated with floor surfaces. Where issues are maintenance related these are fixed as a priority by local or contract maintenance staff.

  Yes

  No

  N/A

• Equipment that is required to be pushed/pulled has suitable castors/wheels/handles/tyres that are checked as part of the routine maintenance program.

  Yes

  No

  N/A

• Safe work procedures are developed to minimize risks (eg three people move beds over carpeted surfaces).

  Yes

  No

  N/A

• The slopes and surfaces of outdoor areas utilised by residents are considered in inspection and maintenance programs.

  Yes

  No

  N/A

• Level 2: Improved level

• Frequent movement paths for wheeled equipment are identified and where practicable controls adopted to eliminate the need to move the item or reduce the distance, frequency and/or forces. For example, storage areas for equipment are relocated to minimise travel; powered equipment used for large or heavy items (eg power driven wheelchairs) or in-situ equipment and aids are installed (eg overhead tracking in bedrooms to minimise need to move portable hoists).

  Yes

  No

  N/A

• Slopes that cannot be eliminated (including drainage slopes in wet areas) are designed with minimal gradients and no ridges to aid people and equipment movement.

  Yes

  No

  N/A

• Level 3: Best practice level

• Workplace layout and design processes consider the likely movement routes for wheeled equipment and ensure flooring (and coverings) are of a nature to provide minimal force requirements.

  Yes

  No

  N/A

• Ridges, protruding joins, slopes, ramps and uneven areas are eliminated.

  Yes

  No

  N/A

4.3 Equipment storage areas

• Poorly located or designed storage areas can increase the risk associated with obtaining equipment and aids used in resident handling and reduce efficiency.

• Level 1: Minimal level

• Storage areas are a suitable size to accommodate the items of equipment used in the facility/unit.

  Yes

  No

  N/A

• Temporary location areas for equipment exist to eliminate the need to store them in corridors or other access zones.

  Yes

  No

  N/A

• Doorways and passages to the storage areas allow easy access and movement of the equipment.

  Yes

  No

  N/A

• Level 2: Improved level

• Items are stored so that access to individual pieces does not involve double handling or awkward postures.

  Yes

  No

  N/A

• Specific shelves/racks have been installed to aid access to smaller items of equipment and consumables (eg slings).

  Yes

  No

  N/A

• Level 3: Best practice level

• Storage areas are located strategically throughout the facility to optimise equipment access and reduce travel.

  Yes

  No

  N/A

4.4 Facilities for residents with special needs

• Specific and specialist building and workplace facilities may be necessary to facilitate the safe handling of residents with special needs. For example, those residents with bariatric and/or cognitive conditions or those who are aggressive, have uncooperative tendencies, multiple morbidities and language or comprehension issues.

• Level 1: Minimal level

• Specific safe work procedures and protocols are developed to manage any additional handling risk associated with providing care of residents with special needs (eg workers receive specific training in safe work procedures for these residents).

  Yes

  No

  N/A

• Bariatric management plan includes definition of and a risk assessment for bariatric admissions.

  Yes

  No

  N/A

• Admissions do not occur until risk management processes are in place.

  Yes

  No

  N/A

• Level 2: Improved level

• Pre-admission assessments consider the capacity (and identify any limitations) of the facility for a prospective resident with special care needs.

  Yes

  No

  N/A

• Level 3: Best practice level

• Only dedicated units or those that have been fitted out and equipped are used for residents with special needs and are based around specific design and care standards.

  Yes

  No

  N/A

• Ongoing re-assessment of resident and worker safety is undertaken.

  Yes

  No

  N/A

• Benchmarking with other organisations accommodating residents with similar care needs is undertaken.

  Yes

  No

  N/A

5.1 Management commitment and resource allocation

• Management commitment to worker safety is essential. It requires acknowledgement of their responsibility, allocation of resources and accountability for the outcome of the risk management programs. Worker and resident handling risks are reduced when adequate resources are allocated to implement the agreed processes. Resources may include fixed and portable equipment, maintenance, staffing, management and training and evaluation programs of current and new safety systems.

• Level 1: Minimal level

• Senior management have a commitment to the reduction of risks to workers associated with resident handling.

  Yes

  No

  N/A

• Manual handling policies document management roles and responsibilities.

  Yes

  No

  N/A

• Senior management refer to these documents when making decisions about risk control.

  Yes

  No

  N/A

• Resources are provided as part of the annual budget for the resident handling program.

  Yes

  No

  N/A

• Resources take into account the risk of injury from manual handling to workers.

  Yes

  No

  N/A

• Level 2: Improved level

• Specific procedures exist that detail the systems, resources and processes to be used to reduce the risks of resident handling to workers.

  Yes

  No

  N/A

• Adequate resources are allocated to the risk management programs and associated requirements (eg purchase of resident handling equipment, commitment to provide training).

  Yes

  No

  N/A

• Additional resources are provided when they are recommended as an outcome of an incident investigation or opportunity for new purchasing.

  Yes

  No

  N/A

• The monitoring and evaluation of resources is undertaken in consultation with workers.

  Yes

  No

  N/A

• Replacement program for aging equipment is developed and implemented.

  Yes

  No

  N/A

• Level 3: Best practice level

• Specific responsibilities (and authority) for the reduction of risks associated with resident handling has been assigned to operational managers and documented in their responsibilities.

  Yes

  No

  N/A

• Proactive and reactive performance indicators are used to measure the success of resident handling programs and are monitored by senior management.

  Yes

  No

  N/A

• Resource allocations are adjusted as needed to maximise risk reduction.

  Yes

  No

  N/A

• The resources involved in assessing the risks associated with resident handling consider the need for a holistic approach, taking into account resident and worker needs.

  Yes

  No

  N/A

• Proactive measures and preventative controls are implemented where a potential hazard is identified.

  Yes

  No

  N/A

• Ongoing analysis of resource adequacy is based on feedback from workers and families and monitoring of KPI's.

  Yes

  No

  N/A

5.2 Consultation

• Workers should be consulted on any aspects of work that may affect their health, safety and wellbeing. Consultation on systems of work and equipment or aids improves compliance and efficiencies as well as reducing individual and collective risks.

• Level 1: Minimal level

• Procedures for consultation are established and workers are given information regarding issues that are likely to affect their health and safety.

  Yes

  No

  N/A

• Elected health and safety representatives (HSRs) are included in the consultation process.

  Yes

  No

  N/A

• Level 2: Improved level

• A group of experienced staff and HSRs review and test proposed equipment or processes prior to purchase.

  Yes

  No

  N/A

• In larger and multi-facility organisations, whole of organisation consultation processes exist and work, with effective communication processes, issue resolution and issue awareness. Workers report that they are adequately consulted and heard in the workplace.

  Yes

  No

  N/A

• Level 3: Best practice level

• Workers are able to trial equipment and systems of work in real or mock up situations prior to purchase or formalisation of the system. Worker opinions are respected, recognised and used in the review process.

  Yes

  No

  N/A

• Feedback loop processes are established and effective.

  Yes

  No

  N/A

• Workers are involved in decisions about the work and have autonomy where possible/appropriate regarding work organisation and scheduling.

  Yes

  No

  N/A

5.3 Short term workers

• Workers engaged for short term periods (agency or casual workers) are at a higher risk of injury due to their potential unfamiliarity with the organisation's risk management processes, equipment and systems of work.

• Level 1: Minimal level

• Short term workers are provided with a workplace induction which includes specific information on the safe use of the equipment and the systems of work to be used in each resident handling and transfer situation.

  Yes

  No

  N/A

• There is documented evidence that all casual and agency staff are trained in resident handling based on no lifting principles and there is a competency assessment program in place.

  Yes

  No

  N/A

• Level 2: Improved level

• Where practicable, short term workers are only utilised in areas where they have a demonstrated competency in safe handling (eg if there are bariatric residents, short term workers must be competent in handling these types of residents).

  Yes

  No

  N/A

• Where short term workers are required to work in areas where resident handling equipment and specific systems of work are used, they team up with experienced workers with demonstrated competencies in resident handling.

  Yes

  No

  N/A

• Level 3: Best practice level

• A bank of experienced relief workers is established to address immediate issues of worker backfilling.

  Yes

  No

  N/A

• These relief workers have proven competencies and are very familiar with the organisation's resident handling protocols and participate in the organised refresher and competency programs.

  Yes

  No

  N/A

5.4 Incident reporting and investigation

• Incidents and near misses should be reported and the root cause determined to allow actions to be taken to prevent a reoccurrence. Incidents that are unreported are likely to reoccur.

• Level 1: Minimal level

• Incident reporting occurs for all incidents and near misses relating to resident handling and the use of ancillary equipment.

  Yes

  No

  N/A

• All incidents are documented and reviewed by management.

  Yes

  No

  N/A

• All manual handling injuries will be reviewed and new control measures implemented where identified.

  Yes

  No

  N/A

• Workers are trained in and encouraged to report incidents including near misses.

  Yes

  No

  N/A

• Level 2: Improved level

• All reported occurrences are investigated to determine the root cause of the hazard.

  Yes

  No

  N/A

• Workers are involved in the investigation and the development of risk controls where required.

  Yes

  No

  N/A

• All workers are alerted to findings and corrective actions.

  Yes

  No

  N/A

• Level 3: Best practice level

• Action plans are documented for all investigated incidents where controls are required.

  Yes

  No

  N/A

• Control effectiveness is measured and learning applied across the organisation.

  Yes

  No

  N/A

• Senior management is provided with and seek details of incidents reported, incident trends and the outcomes of incident investigations.

  Yes

  No

  N/A

• Manual handling risk assessment and investigations need to be undertaken by a competent person who is educated and experienced with assessing manual handling risks.

  Yes

  No

  N/A

6.1 Managers and supervisors monitor work practices

• All workers must use the equipment, training and systems of work associated with safe resident handling at all times for effective risk reduction. Situations where these systems cannot be used appropriately and confidently need to be identified and managed.

• Level 1: Minimal level

• All workers agree to comply with the safe systems of work, including the safe use of any equipment and aids provided.

  Yes

  No

  N/A

• All workers (on all shifts) have access to managers and supervisors for advice and direction on safety.

  Yes

  No

  N/A

• Level 2: Improved level

• Managers and supervisors are provided with training on their role in the safety management system, including monitoring compliance with safe work procedures (SWPs).

  Yes

  No

  N/A

• Informal supervision of workers' compliance with the established SWPs is undertaken by managers and supervisors.

  Yes

  No

  N/A

• Feedback is provided to the workers to improve safety performance.

  Yes

  No

  N/A

• Where non-compliance occurs, retraining and competency re-assessment occurs.

  Yes

  No

  N/A

• Repeated non-compliance is seen as a disciplinary issue. Staff are made aware of potential consequences.

  Yes

  No

  N/A

• Level 3: Best practice level

• A safety culture around resident handling is developed which facilitates a proactive approach to safe handling processes by all workers.

  Yes

  No

  N/A

• Individual workers review each others performance, provide feedback and identify additional training/mentoring opportunities.

  Yes

  No

  N/A

• A formal compliance monitoring process occurs, including a program of random reviews of workers' manual handling performance against procedures.

  Yes

  No

  N/A

• Where necessary, personal action plans are developed, in consultation with the workers to identify additional training/competency requirements and improve compliance. These are supported and resourced by mamagement.

  Yes

  No

  N/A

• Compliance rates with the safe use of equipment and safe systems of work are measured, reported and discussed by workers and management.

  Yes

  No

  N/A

• Data from reviews is collected, collated and analysed to improve overall worker safety.

  Yes

  No

  N/A

6.2 Supportive return to work

• Workers returning to work after injury or illness often require additional assistance to be successfully integrated back into the workplace.

• Level 1: Minimal level

• Specific procedures and processes are in place to assist workers returning to work after injury and illness.

  Yes

  No

  N/A

• Details of these protocols and the return to work (RTW) coordinator are included in the worker induction.

  Yes

  No

  N/A

• RTW arrangements are developed in consultation with the worker, (their support person or representative if they have one) and their treater.

  Yes

  No

  N/A

• Task allocations are regulated to ensure the worker is not exposed to situations where they are required to act outside their agreed restrictions/duties.

  Yes

  No

  N/A

• Level 2: Improved level

• Resources are monitored to ensure no additional workload implications for other workers occur due to worker rehabilitation or injury management programs.

  Yes

  No

  N/A

• RTW coordinator does regular 'rounds' of the workplace to talk with workers, understand their roles and build rapport prior to injuries occurring.

  Yes

  No

  N/A

• Supervisors are actively involved in and take some level of ownership over the RTW of their injured workers.

  Yes

  No

  N/A

• Worker is asked how they would ideally like to be supported by their co-workers and management during their recovery and RTW and this is actioned where possible.

  Yes

  No

  N/A

• Worker is asked what information about their recovery and return to work they would like to share with their management and colleagues and how they would like this sharing to occur.

  Yes

  No

  N/A

• Workers own expectations of RTW, concerns and barriers are discussed early and acted upon in a transparent way.

  Yes

  No

  N/A

• Level 3: Best practice level

• Regular reviews of the plan are undertaken to identify any issues and to note successes.

  Yes

  No

  N/A

• Working with appropriate treating practitioners, the facility has developed a suitable duties register.

  Yes

  No

  N/A

• Work and non-work related injuries/illnesses are treated with the same compassion/support and pro-activity within the business.

  Yes

  No

  N/A

• Worker advocates (and equal opportunity officers) assist in review and improvement of RTW policies, procedures and practices.

  Yes

  No

  N/A

• Workplace has relationship(s) with preferred medical provider(s) to ensure timely access to medical treatment (worker still has a choice of treater).

  Yes

  No

  N/A

• Workplace may offer additional free sessions of allied health/medical consultations.

  Yes

  No

  N/A

• All RTW interventions are in line with early intervention practices.

  Yes

  No

  N/A

6.3 Worker empowerment

• Empowerment of workers and the work team facilitates teamwork, reporting and worker cooperation and compliance and promotes a safety culture within an organisation.

• Level 1: Minimal level

• Procedures and protocols are established to facilitate worker cooperation and set guidelines on expected behaviours, cooperation and reporting.

  Yes

  No

  N/A

• Level 2: Improved level

• Worker assistance programs and support processes are in place to support workers and assist in developing an appropriate workplace culture.

  Yes

  No

  N/A

• Communication forums (eg team meetings) occur regularly and workers are encouraged to actively participate. OHS is a standard agenda item.

  Yes

  No

  N/A

• Workers are encouraged to be proactive in identifying situations where improvements in safety can be achieved.

  Yes

  No

  N/A

• Level 3: Best practice level

• Worker support programs are established and utilised.

  Yes

  No

  N/A

• Workplace culture encourages an open door policy from management with effective consultation.

  Yes

  No

  N/A

• Workers recognition and reward programs are in place and supported by workers and managers.

  Yes

  No

  N/A

• The culture of the workplace is measured utilising a safety culture measurement tool.

  Yes

  No

  N/A

7.1 Evaluation using quantitative and qualitative data

• A range of proactive and reactive data is required to measure the status and success of tghe resident handling management systems within the organisation and to identify future or emerging issues. Data and collection systems should be periodically reviewed to ensure data is reliable, valid and useful.

• Level 1: Minimal level

• Standard reactive (lag) data is collected and analysed to measure the success of the programs implemented to manage the risks associated with resident handling. These may inclide frequency of injuries, number of claims relating to resident handling, actual and near miss incident reporting trends, and equipment breakdown frequencies and duration.

  Yes

  No

  N/A

• Investigations relating to incidents (injury and near misses) are undertaken and documented.

  Yes

  No

  N/A

• Collated and analysed lag data and the results of incident investigations are reported and used to guide future strategies and program focuses.

  Yes

  No

  N/A

• Reporting processes are monitored to ensure data is reliable and valid.

  Yes

  No

  N/A

• Level 2: Improved level

• Lead indicators relating to a range of implemented strategies are collected and analysed to provide additional evidence relating to implemented programs. These may include percentage of workers trained and competent, workplace audits undertaken within determined timeframes, maintenance in time measures and compliance with procedures audit measures.

  Yes

  No

  N/A

• Course and program evaluation sheets/surveys and audits are used to measure program impact or success.

  Yes

  No

  N/A

• Collated and analysed lead data is reported and used to guide future strategies and program focuses.

  Yes

  No

  N/A

• Level 3: Best practice level

• Data measures and analysis are used to predict potential future issues. This may include trend analysis and extrapolation of the lead and lag indicators collected, and cross business organisation and industry trends that may be emerging.

  Yes

  No

  N/A

• Formal evaluations are undertaken on new (proposed) equipment, processes and programs to determine issues and compatibility with expectations.

  Yes

  No

  N/A

• Worker, resident and family surveys are used to highlight potential organisational issues and successes.

  Yes

  No

  N/A

• Proactive and organisational data collection and analysis is reported and used to guide future strategies and program focuses.

  Yes

  No

  N/A

• Assessor comment:

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• Lead assessor signature

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