AD Operations Audit

Title Page

General

Schedules are posted 2 weeks in advance in an area accessible to all crewmembers.
Phone is answered in an appropriate amount of time and operator is able to answer all questions.
Property MOD meetings are conducted and daily safety/loss prevention focuses are discussed.

Admissions/entrance area is visibly appealing. All signage in place and in good repair, midways clean and gum-free, Admissions queue set up as appropriate, etc.
Admissions greeters are in place and greeting Guests, putting on wristbands, and answering Guest questions.
Admissions crewmembers are in full grooming guidelines.
Hours of operation are posted and correct.
Rides down more than 15 minutes are posted.
Admissions cashiers are using counterfeit pens/lights and checking all bills $10 and higher.
Cashiers use a swipe card to log in to their terminal. Card is kept on their person at all times.

All security ambassadors are in full grooming standards including visible Texas Department of Public Safety identification card and security badge.
Security is present at the entrance greeting Guests, checking wristbands, and scanning for code of conduct violations.
Security is patrolling the property and correcting code of conduct violations as required.
Security ambassadors are engaging Guests and answering questions.

All ride operators are in full grooming standards including visible Certification Card with appropriate rides punched.
Ride areas, including danger zones, are clean and free of obstructions or trip hazards.
Ride restricted areas and danger zones are properly secured with appropriate locks. Fencing/barriers are in good condition and meet ASTM standards. Appropriate warning signage is posted.
Ride operators are enforcing all rider policies, including height/weight requirement, loose articles, and wristbands/tickets.
Ride operators are engaging Guests (high-fives, spieling during cycle, assisting Guests as they enter/exit the ride).
Ride operators are completing 5-second visual scans before each cycle and watching the ride at all times during operation.
Ride operators are displaying clear hand signals as required. Minimum: all clear before cycle start and at cycle end.
Control booth areas are clean and free of debris. Water coolers are present and filled.
Ride SOPs are available and in good condition at each ride.

All games crewmembers are in full grooming guidelines.
All games are appropriately flashed and understock is at appropriate level for business volume.
Games crewmembers are engaging Guests and upselling other games. Game area(s) is/are energized and enticing to Guests.
Games crewmembers are dropping each and every transaction and are only using their till to make change.
Games crewmembers are checking all bills $20 and higher with a counterfeit pen or light.
Games crewmembers do not share tills (one till per game). Crewmembers going on break are replaced by a crewmember with their own till.

All grounds crewmembers are in full grooming guidelines.
All restrooms are clean and stocked. Checks are completed at least once every 30 minutes.
Midways are clean and dry.
Wet floor signs are placed near any standing water. Spills are cleaned up in a timely manner.
No gum is present on midways, buildings or ride lines.

All F&B crewmembers are in full grooming guidelines including hats/hair nets.
All F&B crewmembers handling food are wearing disposable gloves. Gloves are in good condition, free from cuts, and changed regularly.
F&B crewmembers are wearing cutting gloves any time a knife is used.
Cashiers are checking all bills $20 and higher with a counterfeit pen/light.
Cashiers use a swipe card to log in to their terminal. Card is kept on their person at all times.
Windows displays are clean, in good condition, and visually appealing. Signage is in good condition.
Inventory levels are appropriate to business level/PARs.
Cashiers are not sharing tills or swipe cards.
Opening/mid/closing stand checklists are complete and signed by a supervisor/manager.
Line checks have been conducted a minimum one time per shift.

All retail crewmembers are in full grooming guidelines.
Retail stores are clean, inviting, and well-stocked.
Cashiers use a swipe card to log in to their terminal. Card is kept on their person at all times.
Crewmembers are using the "GABC" technique to build sales.
Cashiers are checking all bills $20 and higher with a counterfeit pen/light.

Painted areas are in good condition with no chipping, fading, overspray, etc.
Landscaping is in good condition, mulched, and plants/trees are trimmed appropriately.
Midways are in good condition, free of cracks and trip hazards, and clean.
Patios are in good condition, clean, and seating is in good condition.
All lighting (street lights, building interiors/exteriors, and rides) is in good condition and all fixtures are working. Lighting is turned on at appropriate time.
Restrooms are in working order.
Mechanic shop and warehouse are clean. Equipment is in good condition.
All restricted areas are secured when not in use and appropriate signage is displayed.
Lockout/tagout program is in place and being followed by all maintenance and facility crewmembers. Any machine being serviced is locked out according to company policy and OSHA standards.