Is the customer satisfied with the health & condition of the plants installed?
Is the customer satisfied with the quality of our containers & top dressing installed?
Is the customer satisfied with the overall installation process?
Are the plants healthy? (The plants should have no signs of physiological damage)
Are the plants clean? (The foliage should be free of dust & grime)
Have the plants been trimmed & pruned correctly? (Leaf shape must be maintained around the margin when trimmed, or leaves must be removed at the stem)
Are the plants free of pest & disease? (Honeydew must also be removed from the foliage if any is present)
Have the plants been watered in correctly? (Check the soil for moisture with a probe, check the water levels in the sub-irrigation reservoir with a pipette)
Have the plants been wicked? (Only if sub-irrigated)
Have the correct species of plants been installed? (Are the species suitable for the area)
Are the containers clean and in optimal condition? (Free from scratches, damage, hand marks, dirt & grime)
Have the containers been positioned correctly? (Sub-irrigation holes easy to reach without moving the container)
Is the container topping in good condition? (Free from Staines and water marks)
Are the containers topped up sufficiently? (The grow pots should not be visible)
Was a SSRA (Site Specific Risk Assessment) completed?
Is the site safe to service? (What hazards, if any, have been identified)
Is there any potential sales opportunities? (If no, enter N/A. If yes, please specify)
What training recommendations are required for the Service Technician?