ASK THE CUSTOMER (Site Contact or Receptionist etc). Please select N/A if nobody is available to answer the questions in this category.

  • Is the customer satisfied with the health & condition of the plants?

  • Is the customer satisfied with the quality of our containers?

  • Is the customer satisfied with the overall quality of service?

  • Does the customer know the name of the technician who services their plants?

  • Special instructions for this site (container upgrade etc)


  • Are the plants healthy? (The plants should have no signs of physiological damage)

  • Are the plants clean? (The foliage should be free of dust & grime)

  • Have the plants been trimmed & pruned correctly? (Leaf shape must be maintained around the margin when trimmed, or leaves must be removed at the stem)

  • Are the plants free of pest & disease? (Honeydew must also be removed from the foliage if any is present)

  • Are the plants being turned to maintain even growth? (Plants should be turned by a quarter at every service to ensure healthy, turgid growth)

  • Have the plants been watered correctly? (Check the soil for moisture with a probe, check the water levels in the sub-irrigation reservoir with a pipette, check the foliage for signs of water damage)

  • Are the plants being fertilised? (Press N/A if the plants are less than 6 months old as the slow release fertiliser will still be providing sufficient nutrients)

  • Have the correct species of plants been selected for the correct environment? (Plant selection & suitability)

  • Is the container topping in good condition? (Free from Staines and water marks)

  • Are the containers topped up sufficiently? (The grow pots should not be visible)

  • Are the containers clean? (Free from dirt & grime)

  • Does the service technician have a good customer relationship? (Select N/A if nobody is available to ask)

SHE (Safety Health & Environment)

  • Is the site safe to service? (What hazards, if any, have been identified)

PLANT CHANGES (specify - Quantity, Species Out, Size, Species In, Size, Container, Topping, Area)

  • Urgent (Must be completed within 24 business hours)

  • Add media

  • Technician to action at next service

  • Add media


  • Is there any potential sales opportunities? (If no, enter N/A. If yes, please specify)


  • What training recommendations are required for the Service Technician?

  • Technician Name & Signature


  • Comments

  • Auditor Name & Signature

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