ASK THE CUSTOMER (Site Contact or Receptionist etc). Please select N/A if nobody is available to answer the questions in this category.

Is the customer satisfied with the health & condition of the plants?

Is the customer satisfied with the quality of our containers?

Is the customer satisfied with the overall quality of service?

Does the customer know the name of the technician who services their plants?

Special instructions for this site (container upgrade etc)


Are the plants healthy? (The plants should have no signs of physiological damage)

Are the plants clean? (The foliage should be free of dust & grime)

Have the plants been trimmed & pruned correctly? (Leaf shape must be maintained around the margin when trimmed, or leaves must be removed at the stem)

Are the plants free of pest & disease? (Honeydew must also be removed from the foliage if any is present)

Are the plants being turned to maintain even growth? (Plants should be turned by a quarter at every service to ensure healthy, turgid growth)

Have the plants been watered correctly? (Check the soil for moisture with a probe, check the water levels in the sub-irrigation reservoir with a pipette, check the foliage for signs of water damage)

Are the plants being fertilised? (Press N/A if the plants are less than 6 months old as the slow release fertiliser will still be providing sufficient nutrients)

Have the correct species of plants been selected for the correct environment? (Plant selection & suitability)

Is the container topping in good condition? (Free from Staines and water marks)

Are the containers topped up sufficiently? (The grow pots should not be visible)

Are the containers clean? (Free from dirt & grime)

Does the service technician have a good customer relationship? (Select N/A if nobody is available to ask)

SHE (Safety Health & Environment)

Is the site safe to service? (What hazards, if any, have been identified)

PLANT CHANGES (specify - Quantity, Species Out, Size, Species In, Size, Container, Topping, Area)

Urgent (Must be completed within 24 business hours)

Add media

Technician to action at next service

Add media

Is there any potential sales opportunities? (If no, enter N/A. If yes, please specify)


What training recommendations are required for the Service Technician?

Technician Name & Signature


Auditor Name & Signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.