TPA (Technician Performance Assessment)

TPA (Technician Performance Assessment)

• Conducted on

  Date

• Assessor Name

• Service Staff Name

PERSONAL QUALITIES

• Work Ethos (attendance, work acceptance & completion)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Discipline (personal appearance, organisation, timekeeping)

  Below expected standards

  Development required

  Good performer

  Exceeds expectations

  Outstanding

• Comments

• Attitude (attitude to job role & company)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Team Spirit (team player, willingness to cover for others)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Problem Solving (demonstration of initiative, problem & complaint resolution skills)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Communication (social skills/rapport, listening & question skills)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

PLANNING

• Planning (efficiency & flexibility)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Productivity (state of service)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• PDA Usage (PDA competent)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

CUSTOMER SERVICE

• Customer Premises (greeted the client or receptionist, signed in to premise where necessary)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Customer Engagement (appropriate levels of customer contact, good interpersonal skills)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Relationship Building (customer relationships)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Customer Satisfaction (customer focus)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Sales Development (lead awareness, sales ability, product knowledge)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

SAFETY HEALTH & ENVIRONMENT

• PPE (range & condition of PPE)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Legislation (compliance with SHE)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Safe Working Practices (compliant with SWMS)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Safe Chemical Use & Storage (compliant with the ACL)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Vehicle Use (driving standards, mobile phone use)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Vehicle Condition (inspection sheets up to date)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

TECHNICAL KNOWLEDGE & SKILLS

• Plant Cleaning (removing dust & grime, and honeydew secreted by Mealybug & scale from plant foliage)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Container Care (containers free from dirt & grime, topping volume - grow pots should not be visible, topping condition - free from stains & water marks)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Container positioning - INSTALLER ONLY QUESTION AS TECHNICIAN MAY ROTATE. (Good access to sub-irrigation holes for easy watering & plant foliage access)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Container topping (Distributed correctly & evenly, condition)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Fertilising (understanding nutrient deficiencies, mixing ratios, application)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Maintenance & Use of Equipment (tools - secateurs, scissors, soil probe etc. water machine/can, vehicle)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Pruning & Trimming (leaf shape, removal of leaves, removal of fronds)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Pest & Disease (pest & disease detection, chemical selection & application, infestation management - fungus gnats etc. equipment sanitising, cross contamination prevention)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Plant Replacements (change identification, change procedure)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Plant Rotation (effective light source understanding - phototropism

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Watering (soil probe & pipette use, understanding watering variables - plant species, temperature, light, container)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

• Wicking (For sub-irrigated installs & plant changes, correct procedure)

  Select Below expected standards Development required Good performer Exceeds expectations Outstanding

  • Below expected standards
  • Development required
  • Good performer
  • Exceeds expectations
  • Outstanding

• Comments

TPA COMPLETION

• Training conclution/recommendations

• Equipment List (please list any equipment required)

SIGN OFF (Final results will be available in the TPA Google Spreadsheet)

• Assessor

  Sign

• Service Staff Member

  Sign