Audit

PERSONAL QUALITIES
Work Ethos (attendance, work acceptance & completion)

Comments

Discipline (personal appearance, organisation, timekeeping)

Comments

Attitude (attitude to job role & company)

Comments

Team Spirit (team player, willingness to cover for others)

Comments

Problem Solving (demonstration of initiative, problem & complaint resolution skills)

Comments

Communication (social skills/rapport, listening & question skills)

Comments

PLANNING
Planning (efficiency & flexibility)

Comments

Productivity (state of service)

Comments

PDA Usage (PDA competent)

Comments

CUSTOMER SERVICE
Customer Premises (greeted the client or receptionist, signed in to premise where necessary)

Comments

Customer Engagement (appropriate levels of customer contact, good interpersonal skills)

Comments

Relationship Building (customer relationships)

Comments

Customer Satisfaction (customer focus)

Comments

Sales Development (lead awareness, sales ability, product knowledge)

Comments

SAFETY HEALTH & ENVIRONMENT
PPE (range & condition of PPE)

Comments

Legislation (compliance with SHE)

Comments

Safe Working Practices (compliant with SWMS)

Comments

Safe Chemical Use & Storage (compliant with the ACL)

Comments

Vehicle Use (driving standards, mobile phone use)

Comments

Vehicle Condition (inspection sheets up to date)

Comments

TECHNICAL KNOWLEDGE & SKILLS
Plant Cleaning (removing dust & grime, and honeydew secreted by Mealybug & scale from plant foliage)

Comments

Container Care (containers free from dirt & grime, topping volume - grow pots should not be visible, topping condition - free from stains & water marks)

Comments

Container positioning - INSTALLER ONLY QUESTION AS TECHNICIAN MAY ROTATE. (Good access to sub-irrigation holes for easy watering & plant foliage access)

Comments

Container topping (Distributed correctly & evenly, condition)

Comments

Fertilising (understanding nutrient deficiencies, mixing ratios, application)

Comments

Maintenance & Use of Equipment (tools - secateurs, scissors, soil probe etc. water machine/can, vehicle)

Comments

Pruning & Trimming (leaf shape, removal of leaves, removal of fronds)

Comments

Pest & Disease (pest & disease detection, chemical selection & application, infestation management - fungus gnats etc. equipment sanitising, cross contamination prevention)

Comments

Plant Replacements (change identification, change procedure)

Comments

Plant Rotation (effective light source understanding - phototropism

Comments

Watering (soil probe & pipette use, understanding watering variables - plant species, temperature, light, container)

Comments

Wicking (For sub-irrigated installs & plant changes, correct procedure)

Comments

TPA COMPLETION

Training conclution/recommendations

Equipment List (please list any equipment required)

SIGN OFF (Final results will be available in the TPA Google Spreadsheet)
Assessor
Service Staff Member
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.