PERSONAL QUALITIES

  • Work Ethos (attendance, work acceptance & completion)

  • Comments

  • Discipline (personal appearance, organisation, timekeeping)

  • Comments

  • Attitude (attitude to job role & company)

  • Comments

  • Team Spirit (team player, willingness to cover for others)

  • Comments

  • Problem Solving (demonstration of initiative, problem & complaint resolution skills)

  • Comments

  • Communication (social skills/rapport, listening & question skills)

  • Comments

PLANNING

  • Planning (efficiency & flexibility)

  • Comments

  • Productivity (state of service)

  • Comments

  • PDA Usage (PDA competent)

  • Comments

CUSTOMER SERVICE

  • Customer Premises (greeted the client or receptionist, signed in to premise where necessary)

  • Comments

  • Customer Engagement (appropriate levels of customer contact, good interpersonal skills)

  • Comments

  • Relationship Building (customer relationships)

  • Comments

  • Customer Satisfaction (customer focus)

  • Comments

  • Sales Development (lead awareness, sales ability, product knowledge)

  • Comments

SAFETY HEALTH & ENVIRONMENT

  • PPE (range & condition of PPE)

  • Comments

  • Legislation (compliance with SHE)

  • Comments

  • Safe Working Practices (compliant with SWMS)

  • Comments

  • Safe Chemical Use & Storage (compliant with the ACL)

  • Comments

  • Vehicle Use (driving standards, mobile phone use)

  • Comments

  • Vehicle Condition (inspection sheets up to date)

  • Comments

TECHNICAL KNOWLEDGE & SKILLS

  • Plant Cleaning (removing dust & grime, and honeydew secreted by Mealybug & scale from plant foliage)

  • Comments

  • Container Care (containers free from dirt & grime, topping volume - grow pots should not be visible, topping condition - free from stains & water marks)

  • Comments

  • Container positioning - INSTALLER ONLY QUESTION AS TECHNICIAN MAY ROTATE. (Good access to sub-irrigation holes for easy watering & plant foliage access)

  • Comments

  • Container topping (Distributed correctly & evenly, condition)

  • Comments

  • Fertilising (understanding nutrient deficiencies, mixing ratios, application)

  • Comments

  • Maintenance & Use of Equipment (tools - secateurs, scissors, soil probe etc. water machine/can, vehicle)

  • Comments

  • Pruning & Trimming (leaf shape, removal of leaves, removal of fronds)

  • Comments

  • Pest & Disease (pest & disease detection, chemical selection & application, infestation management - fungus gnats etc. equipment sanitising, cross contamination prevention)

  • Comments

  • Plant Replacements (change identification, change procedure)

  • Comments

  • Plant Rotation (effective light source understanding - phototropism

  • Comments

  • Watering (soil probe & pipette use, understanding watering variables - plant species, temperature, light, container)

  • Comments

  • Wicking (For sub-irrigated installs & plant changes, correct procedure)

  • Comments

TPA COMPLETION

  • Training conclution/recommendations

  • Equipment List (please list any equipment required)

SIGN OFF (Final results will be available in the TPA Google Spreadsheet)

  • Assessor

  • Service Staff Member

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