Information

  • Document No.

  • LBO

  • Conducted on

  • Prepared by

  • Personnel

  • OUR PURPOSE IS TO INSPIRE HIGH PERFORMANCE EVERY DAY BY BEING CHALLENGING, SUPPORTIVE AND HONEST.

STANDARDS

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  • ACTIONS (DOM/MNGR):

PEOPLE

  • FOCUS ON RELATIONSHIP; COMMUNICATION and RECOGNITION.

  • NOTES EMPLOYEE 1:

  • NOTES EMPLOYEE 2:

  • NOTES EMPLOYEE 3:

  • ACTIONS (DOM/MNGR):

CUSTOMER

  • OBSERVE CUSTOMERS AND STAFF AND NOTE WHAT YOU SEE BELOW.

  • NOTES:

  • TAKE A PHOTO OF THE SIGNED S.M.A.R.T. MYSTERY SHOPPER ACTION PLAN.

  • ACTIONS (DOM/MANAGER):

THE MANAGER & THE BUSINESS

  • REVIEW THE LATEST PERIOD REPORT, COACH FOR IMPROVEMENT AND NOTE CONVERSATION BELOW.

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  • NOTES:

  • ALL ACTIONS FROM PREVIOUS BLITZ COMPLETED?

  • UPDATE PM DOCUMENT WITH APPLICABLE DATA.

  • ACTIONS (DOM/MNGR)

COMPLIANCE

  • REVIEW LATEST COMPLIANCE PERIOD REPORT AND NOTE CONVERSATION BELOW?

  • NOTES:

  • SE TEST WITH COLLEAGUES SHOWS REGULAR CHECKING?

  • ARE ALL TEAM MEMBERS COMPLETING RGIs?

  • ARE THE RGI CONTENT OF AN ACCEPTABLE STANDARD?

  • UNDERAGE REPORTING MONITORED BY MANAGER?

  • OTC CUSTOMER LOGS ACCOUNT FOR 20% OF STAKES?

  • TOP 5 GAMING CUSTOMERS MONITORED?

  • RGI COMPLETED ON HIGHEST STAKING/LOSING OTC & GAMING CUSTOMERS?

  • ACTIONS (DOM/MNGR):

HEALTH & SAFETY

  • Is the fire exit unlocked, free from obstruction and the escape route leads to the designated Fire meeting point with no obstructions?

  • Fire Alarm is tested weekly and recorded on the IS in the H&S Manual?

  • Emergency lighting is being tested monthly and recorded on the IS in the H&S manual?

  • Check all documents in section 4 of the H&S Manual - refer to Page 1 Section 4 for guidance - are they all present and in date?

  • Site specific Risk Assessment completed with at least 5 local risks (1MUST BE VIOLENCE IN WORK) and in date?

  • Is the Inspection Section being filled out with no gaps?

  • No personal electrical devices on site? (Check cupboards and remove if found)

  • Plug sockets are NOT overloaded and a potential fire hazard?

  • All void areas are clear from clutter - cleaners cupboard, storeroom, basements?

  • No cleaning liquids or paper being stored near a source of ignition - under gantries/near electricity meter etc?

  • Is there an evacuation plan on the back of the FRA detailing exactly (step by step) what to do in case of fire?

  • Are team members on duty aware of the evacuation procedure and how to raise the alarm?

  • Are rubbish stored safely in other words, not blocking fire exits, not a trip hazard or not near a source of ignition?

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  • ACTIONS (DOM/MNGR):

SECURITY

  • COMPLETE ALL SECURITY CHECKS AND NOTE WHAT YOU SEE BELOW.

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  • NOTES:

  • ACTIONS (DOM/MNGR):

TASKS

  • NOTE TASKS COMPLETED BELOW I.E. COMPANY COMMS or AOM REQUEST/INSTRUCTIONS.

  • NOTES:

AOB INCLUDING Licensing Issues Made Aware of?

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REFLECTION - Be honest with yourself and note your thoughts after leaving the LBO below. DID YOU ADD VALUE OR WAS THIS A WASTED CHANCE?

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