Information
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Document No.
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LBO
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Conducted on
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Prepared by
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Personnel
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OUR PURPOSE IS TO INSPIRE HIGH PERFORMANCE EVERY DAY BY BEING CHALLENGING, SUPPORTIVE AND HONEST.
STANDARDS
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- Detractor
- Passive
- Promoter
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ACTIONS (DOM/MNGR):
PEOPLE
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FOCUS ON RELATIONSHIP; COMMUNICATION and RECOGNITION.
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NOTES EMPLOYEE 1:
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NOTES EMPLOYEE 2:
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NOTES EMPLOYEE 3:
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ACTIONS (DOM/MNGR):
CUSTOMER
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OBSERVE CUSTOMERS AND STAFF AND NOTE WHAT YOU SEE BELOW.
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NOTES:
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TAKE A PHOTO OF THE SIGNED S.M.A.R.T. MYSTERY SHOPPER ACTION PLAN.
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ACTIONS (DOM/MANAGER):
THE MANAGER & THE BUSINESS
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REVIEW THE LATEST PERIOD REPORT, COACH FOR IMPROVEMENT AND NOTE CONVERSATION BELOW.
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NOTES:
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ALL ACTIONS FROM PREVIOUS BLITZ COMPLETED?
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UPDATE PM DOCUMENT WITH APPLICABLE DATA.
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ACTIONS (DOM/MNGR)
COMPLIANCE
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REVIEW LATEST COMPLIANCE PERIOD REPORT AND NOTE CONVERSATION BELOW?
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NOTES:
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SE TEST WITH COLLEAGUES SHOWS REGULAR CHECKING?
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ARE ALL TEAM MEMBERS COMPLETING RGIs?
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ARE THE RGI CONTENT OF AN ACCEPTABLE STANDARD?
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UNDERAGE REPORTING MONITORED BY MANAGER?
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OTC CUSTOMER LOGS ACCOUNT FOR 20% OF STAKES?
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TOP 5 GAMING CUSTOMERS MONITORED?
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RGI COMPLETED ON HIGHEST STAKING/LOSING OTC & GAMING CUSTOMERS?
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ACTIONS (DOM/MNGR):
HEALTH & SAFETY
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Is the fire exit unlocked, free from obstruction and the escape route leads to the designated Fire meeting point with no obstructions?
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Fire Alarm is tested weekly and recorded on the IS in the H&S Manual?
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Emergency lighting is being tested monthly and recorded on the IS in the H&S manual?
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Check all documents in section 4 of the H&S Manual - refer to Page 1 Section 4 for guidance - are they all present and in date?
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Site specific Risk Assessment completed with at least 5 local risks (1MUST BE VIOLENCE IN WORK) and in date?
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Is the Inspection Section being filled out with no gaps?
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No personal electrical devices on site? (Check cupboards and remove if found)
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Plug sockets are NOT overloaded and a potential fire hazard?
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All void areas are clear from clutter - cleaners cupboard, storeroom, basements?
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No cleaning liquids or paper being stored near a source of ignition - under gantries/near electricity meter etc?
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Is there an evacuation plan on the back of the FRA detailing exactly (step by step) what to do in case of fire?
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Are team members on duty aware of the evacuation procedure and how to raise the alarm?
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Are rubbish stored safely in other words, not blocking fire exits, not a trip hazard or not near a source of ignition?
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ACTIONS (DOM/MNGR):
SECURITY
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COMPLETE ALL SECURITY CHECKS AND NOTE WHAT YOU SEE BELOW.
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NOTES:
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ACTIONS (DOM/MNGR):
TASKS
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NOTE TASKS COMPLETED BELOW I.E. COMPANY COMMS or AOM REQUEST/INSTRUCTIONS.
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NOTES:
AOB INCLUDING Licensing Issues Made Aware of?
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