LBO Visit

• Document No.

• LBO

• Conducted on

  Date

• Prepared by

• Personnel

• OUR PURPOSE IS TO INSPIRE HIGH PERFORMANCE EVERY DAY BY BEING CHALLENGING, SUPPORTIVE AND HONEST.

STANDARDS

• Select Detractor Passive Promoter

  • Detractor
  • Passive
  • Promoter

• ACTIONS (DOM/MNGR):

PEOPLE

• FOCUS ON RELATIONSHIP; COMMUNICATION and RECOGNITION.

• NOTES EMPLOYEE 1:

• NOTES EMPLOYEE 2:

• NOTES EMPLOYEE 3:

• ACTIONS (DOM/MNGR):

CUSTOMER

• OBSERVE CUSTOMERS AND STAFF AND NOTE WHAT YOU SEE BELOW.

• NOTES:

• TAKE A PHOTO OF THE SIGNED S.M.A.R.T. MYSTERY SHOPPER ACTION PLAN.

  Media

• ACTIONS (DOM/MANAGER):

THE MANAGER & THE BUSINESS

• REVIEW THE LATEST PERIOD REPORT, COACH FOR IMPROVEMENT AND NOTE CONVERSATION BELOW.

• NOTES:

• ALL ACTIONS FROM PREVIOUS BLITZ COMPLETED?

  Yes

  No

  N/A

• UPDATE PM DOCUMENT WITH APPLICABLE DATA.

• ACTIONS (DOM/MNGR)

COMPLIANCE

• REVIEW LATEST COMPLIANCE PERIOD REPORT AND NOTE CONVERSATION BELOW?

• NOTES:

• SE TEST WITH COLLEAGUES SHOWS REGULAR CHECKING?

  Yes

  No

  N/A

• ARE ALL TEAM MEMBERS COMPLETING RGIs?

  Yes

  No

  N/A

• ARE THE RGI CONTENT OF AN ACCEPTABLE STANDARD?

  Yes

  No

  N/A

• UNDERAGE REPORTING MONITORED BY MANAGER?

  Yes

  No

  N/A

• OTC CUSTOMER LOGS ACCOUNT FOR 20% OF STAKES?

  Yes

  No

  N/A

• TOP 5 GAMING CUSTOMERS MONITORED?

  Yes

  No

  N/A

• RGI COMPLETED ON HIGHEST STAKING/LOSING OTC & GAMING CUSTOMERS?

  Yes

  No

  N/A

• ACTIONS (DOM/MNGR):

HEALTH & SAFETY

• Is the fire exit unlocked, free from obstruction and the escape route leads to the designated Fire meeting point with no obstructions?

  Yes

  No

  N/A

• Fire Alarm is tested weekly and recorded on the IS in the H&S Manual?

  Yes

  No

  N/A

• Emergency lighting is being tested monthly and recorded on the IS in the H&S manual?

  Yes

  No

  N/A

• Check all documents in section 4 of the H&S Manual - refer to Page 1 Section 4 for guidance - are they all present and in date?

  Yes

  No

  N/A

• Site specific Risk Assessment completed with at least 5 local risks (1MUST BE VIOLENCE IN WORK) and in date?

  Yes

  No

  N/A

• Is the Inspection Section being filled out with no gaps?

  Yes

  No

  N/A

• No personal electrical devices on site? (Check cupboards and remove if found)

  Yes

  No

  N/A

• Plug sockets are NOT overloaded and a potential fire hazard?

  Yes

  No

  N/A

• All void areas are clear from clutter - cleaners cupboard, storeroom, basements?

  Yes

  No

  N/A

• No cleaning liquids or paper being stored near a source of ignition - under gantries/near electricity meter etc?

  Yes

  No

  N/A

• Is there an evacuation plan on the back of the FRA detailing exactly (step by step) what to do in case of fire?

  Yes

  No

  N/A

• Are team members on duty aware of the evacuation procedure and how to raise the alarm?

  Yes

  No

  N/A

• Are rubbish stored safely in other words, not blocking fire exits, not a trip hazard or not near a source of ignition?

  Yes

  No

  N/A

• ACTIONS (DOM/MNGR):

SECURITY

• COMPLETE ALL SECURITY CHECKS AND NOTE WHAT YOU SEE BELOW.

• NOTES:

• ACTIONS (DOM/MNGR):

TASKS

• NOTE TASKS COMPLETED BELOW I.E. COMPANY COMMS or AOM REQUEST/INSTRUCTIONS.

• NOTES:

AOB INCLUDING NEXT PLANNED VISIT.

REFLECTION - Be honest with yourself and note your thoughts after leaving the LBO below. DID YOU ADD VALUE OR WAS THIS A WASTED CHANCE?