Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Select date

  • Duty Manager :

Standards

  • Windows Clean with all correct Marketing and Company information?

  • Shop floor Clean and Tidy?

  • Correct Marketing, Promotions and coupons on display?

  • Customer toilets clean?

  • All staff in uniform and presentable?

  • Counter tidy and free from clutter?

  • All back of house area clean and tidy?

  • Comments,

Customer

  • Customers offered tea and coffee during visit?

  • All customers welcomed on entry during visit?

  • Customers offered extra betting opportunities during visit?

  • Staff aware of latest mystery shop report and action plan complete ?

  • Comments,

People

  • Rota's complete at least two weeks in advance?

  • Latest distant learning complete by all members of the team?

  • Staff aware of next colleague forum?

  • Any new starters have all training dates and have not single manned during first 3 weeks?

  • Evidence of weekly crossover hours been used effectively?

  • Evidence of handover from previous duty manager?

  • Staff aware of commitments from previous forum? Evidence of them being used?

  • Comments,

Business Reporting

  • Diary completed daily?

  • Weekly figure sheet up to date?

  • Monthly report up to date?

  • Staff aware of shops performance against plan?

  • Staff aware and using gesture of goodwill procedure?

  • Regular head counts and competitor checks being completed?

  • Comments,

Compliance

  • Evidence that Self exclusions are checked on daily basis?

  • Staff exclusion test with staff members shows regular checking?

  • RGI interaction completed correctly with the relevant info on form?

  • Cat A, Cat B and successful challenges monitored and reported when needed?

  • Monitored customers up to date and can account for around 20% of OTC?

  • Comments,

Security

  • Counter Door closed ?

  • Till floats under £500 ?

  • Evidence of regular Banking?

  • Staff aware of counter plan?

  • Safe controls in place ?

  • Comments,

Health and Safety

  • Weekly fire testing taking place?

  • Monthly emergency lights testing taking place?

  • All fire exits clear and free from rubbish?

  • IS sheet completed and upto date?

  • Comments,

AOB

  • Are all actions complete from previous visit?

Support needed from DOM

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.