WH LBO Visit V2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

• Duty Manager :

Standards

• Windows Clean with all correct Marketing and Company information?

  Yes

  No

  N/A

• Shop floor Clean and Tidy?

  Yes

  No

  N/A

• Correct Marketing, Promotions and coupons on display?

  Yes

  No

  N/A

• Customer toilets clean?

  Yes

  No

  N/A

• All staff in uniform and presentable?

  Yes

  No

  N/A

• Counter tidy and free from clutter?

  Yes

  No

  N/A

• All back of house area clean and tidy?

  Yes

  No

  N/A

• Comments,

Customer

• Customers offered tea and coffee during visit?

  Yes

  No

  N/A

• All customers welcomed on entry during visit?

  Yes

  No

  N/A

• Customers offered extra betting opportunities during visit?

  Yes

  No

  N/A

• Staff aware of latest mystery shop report and action plan complete ?

  Yes

  No

  N/A

• Comments,

People

• Rota's complete at least two weeks in advance?

  Yes

  No

  N/A

• Latest distant learning complete by all members of the team?

  Yes

  No

  N/A

• Staff aware of next colleague forum?

  Yes

  No

  N/A

• Any new starters have all training dates and have not single manned during first 3 weeks?

  Yes

  No

  N/A

• Evidence of weekly crossover hours been used effectively?

  Yes

  No

  N/A

• Evidence of handover from previous duty manager?

  Yes

  No

  N/A

• Staff aware of commitments from previous forum? Evidence of them being used?

  Yes

  No

  N/A

• Comments,

Business Reporting

• Diary completed daily?

  Yes

  No

  N/A

• Weekly figure sheet up to date?

  Yes

  No

  N/A

• Monthly report up to date?

  Yes

  No

  N/A

• Staff aware of shops performance against plan?

  Yes

  No

  N/A

• Staff aware and using gesture of goodwill procedure?

  Yes

  No

  N/A

• Regular head counts and competitor checks being completed?

  Yes

  No

  N/A

• Comments,

Compliance

• Evidence that Self exclusions are checked on daily basis?

  Yes

  No

  N/A

• Staff exclusion test with staff members shows regular checking?

  Yes

  No

  N/A

• RGI interaction completed correctly with the relevant info on form?

  Yes

  No

  N/A

• Cat A, Cat B and successful challenges monitored and reported when needed?

  Yes

  No

  N/A

• Monitored customers up to date and can account for around 20% of OTC?

  Yes

  No

  N/A

• Comments,

Security

• Counter Door closed ?

  Yes

  No

  N/A

• Till floats under £500 ?

  Yes

  No

  N/A

• Evidence of regular Banking?

  Yes

  No

  N/A

• Staff aware of counter plan?

  Yes

  No

  N/A

• Safe controls in place ?

  Yes

  No

  N/A

• Comments,

Health and Safety

• Weekly fire testing taking place?

  Yes

  No

  N/A

• Monthly emergency lights testing taking place?

  Yes

  No

  N/A

• All fire exits clear and free from rubbish?

  Yes

  No

  N/A

• IS sheet completed and upto date?

  Yes

  No

  N/A

• Comments,

AOB

• Are all actions complete from previous visit?

  Yes

  No

  N/A

Support needed from DOM