Information
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LBO
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Conducted on
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Prepared by
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Colleague being visited
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Has the colleague got the correct uniform on ?
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How many times has the colleague moved shop
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Has WOE been discussed
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Have the 3 Gambling commission licensing objectives been discussed
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Has the last market force result been discussed
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Has district NPS/AV current score performance been discussed
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Has counter plan been discussed
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Has the importance of health and safety been discussed
Knowledge/service OTC
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Please give a description of the colleagues level of knowledge around procedures,translating,level of service to customers.
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Can the colleague list any item from the daily focus
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Is there any evidence of daily focus sales being offered by the colleague
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Can the colleague name 2 OTC customers
Knowledge/service GM's
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Can the colleague name the latest slots game
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Can the colleague name two GM players
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Can the colleague show you simple actions on the BOPC I.e load credit/demo/tournament.
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Does the colleague know what LINKED is and how it works
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Please coach the colleague through effective demo, get them to now demo a different game.
Overall
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Other comments
