Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
First Impressions
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Windows clean ?
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Marketing correct ?
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Number of customers at time of visit
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Number of colleagues in branch ?
Welcome on Entry
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On entry did somebody smile or acknowledge you at the door.
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Whilst browsing did anyone come onto the shop floor
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Were you offered a Tea/Coffee/Drink at any point during your visit
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Did the member of staff tell you anything about the shop or have any kind of interaction with you before approaching the counter.
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After approaching the counter and discussing sport/gaming did the colleague engage in conversation with you and mention a current promotion or offer.
NPS and Kick On
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During your visit today, did the team member offer yo any customer promotions, a gaming demo, a gaming tournament or any other betting opportunities
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Please explain your score
