AMM Kick On Visits

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

STANDARDS (Non scoring)

• Are windows/front door clean?

  Yes

  No

  N/A

• Is all marketing up to date and correct?

  Yes

  No

  N/A

• Is the shop floor acceptably tidy?

  Yes

  No

  N/A

• Are the customer toilets clean?

  Yes

  No

  N/A

• Are colleagues in full uniform?

  Yes

  No

  N/A

• How many customers were in branch at the time of visit?

  Select <1 1-5 5-10 10+

  • <1
  • 1-5
  • 5-10
  • 10+

Service

• On entry did someone acknowledge you/smile/say hello?

  Yes

  No

  N/A

• Was there a team member on the shop floor at any point during your visit?

  Yes

  No

  N/A

• Did anyone approach you during your visit?

  Yes

  No

  N/A

• Did anybody ask if you would like a demo on Mayfair roulette

  Yes

  No

  N/A

• Were you interacted with whilst playing the demo?

  Yes

  No

  N/A

• Were you offered a drink at any point during the visit?

  Yes

  No

  N/A

• Were you asked if you would like any further help?

  Yes

  No

  N/A

• Was there an appropriate parting comment as you left?

  Yes

  No

  N/A

Game knowledge

• During the demo, whilst playing the game were you told about the ease of 'painting your chips' ?

  Yes

  No

  N/A

• Could the colleague answer, "are there any extra numbers on the game, compared to standard roulette"?

  Yes

  No

  N/A

• Could the colleague answer, "what are neighbours bets"?

  Yes

  No

  N/A

• Could the colleague answer, "what is instant replay"?

  Yes

  No

  N/A

• Did the colleague tell you about the exclusivity of the game?

  Yes

  No

  N/A

• Were you offered LINKED when trying to stake over £50.00?

  Yes

  No

  N/A

• Colleague name or description

• Please describe your visit overall.

• Please mention the highlight of the visit.