Monthly Business Review (DOM)

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Section 1 - Retail Dashboard - 100

Financials - 40

• OTC Slips vs. Plan YTD

  Yes

  No

  N/A

• OTC Turnover vs. Plan YTD

  Yes

  No

  N/A

• OTC Gross Win - Excl. SSBT YTD

  Yes

  No

  N/A

• Horse Racing Margin

  Yes

  No

  N/A

• Greyhound Margin

  Yes

  No

  N/A

• OTC Margin - (Abs. Variance) - YTD

  Yes

  No

  N/A

• SSBT Turnover vs. Plan (BGT Terminals) - YTD

  Yes

  No

  N/A

• SSBT Turnover per Terminal p/w (WH Terminals) - YTD

  Yes

  No

  N/A

• Casino GW vs. LY

  Yes

  No

  N/A

• Casino Margin

  Yes

  No

  N/A

• Slots GW vs. LY

  Yes

  No

  N/A

• Slots Margin

  Yes

  No

  N/A

• Slots % of GW

  Yes

  No

  N/A

• MWA vs. LY

  Yes

  No

  N/A

• Linked % of Turnover

  Yes

  No

  N/A

• Machine GW - YTD

  Yes

  No

  N/A

• Controllable Costs - YTD

  Yes

  No

  N/A

• Trading Profit - YTD

  Yes

  No

  N/A

• Actions

Customer - 20

• NPS Score - YTD

  Yes

  No

  N/A

• Kick On Score - YTD

  Yes

  No

  N/A

• Combined NPS & Kick on Score - YTD

  Yes

  No

  N/A

• Visual Excellence Score - YTD

  Yes

  No

  N/A

• Actions

Compliance - 20

• AV Testing - Overall Challenge - YTD

  Yes

  No

  N/A

• AV Testing - Challenge on Entry - YTD

  Yes

  No

  N/A

• Bet Discrepancy (pence per £1000) - YTD

  Yes

  No

  N/A

• Cash Discrepancy (pence per £1000) - YTD

  Yes

  No

  N/A

• Health & Safety Visits - YTD

  Yes

  No

  N/A

• Distance Learning Completion Rate -YTD

  Yes

  No

  N/A

• EBR less than 10% No RGI

  Yes

  No

  N/A

• Actions

People 20

• H.I.P. Activity

  Yes

  No

  N/A

• Absence - YTD

  Yes

  No

  N/A

• CSA L/T (Rolling 12 months)

  Yes

  No

  N/A

• New Starter CSA Turnover (Rolling 12 Months)

  Yes

  No

  N/A

• Variance to Establishment (CSA) Period

  Yes

  No

  N/A

• Variance to Establishment (Deputy) - Period

  Yes

  No

  N/A

• Variance to Establishment (Manager) - Period

  Yes

  No

  N/A

• Variance to Establishment (Total) - Period

  Yes

  No

  N/A

• Disciplinary Timescales - AV. Days to Close Case - YTD

  Yes

  No

  N/A

• Accrued Hours per LBO - Period

  Yes

  No

  N/A

• Employee Appraisals & PM documents completed

  Yes

  No

  N/A

• Actions

Section 2 - 100

• All deadlines met (Local/Central)

  Yes

  No

  N/A

• All actions from previous review completed.

  Yes

  No

  N/A

• OTC logs above 25%

  Yes

  No

  N/A

• Promotional targets achieved in the period?

  Yes

  No

  N/A

• Savage Free Bet

  YES

  NO

• FTD's

  YES

  NO

• Gaming

  YES

  NO

• Gaming Review with AMM

  Yes

  No

  N/A

• Shop visits to Focus shops completed with AMM

  Yes

  No

  N/A

• Weekly Trading Review calls with AOM completed?

  Yes

  No

  N/A

• Are all MS reports reviewed and signed off with the LBO Manager by the DOM?

  Yes

  No

  N/A

• T&A audit shows control of rota's

  Yes

  No

  N/A

• Are holiday hours managed correctly?

  Yes

  No

  N/A

• Meaningful activity in Area role

  Yes

  No

  N/A

• Evidence of P.I.P.s

  Yes

  No

  N/A

• Total Score /100

• Actions

Section 3 - HOME Behaviours

• Works as part of a team, breaking down barriers and supporting one another to deliver the very best performance?

  Yes

  No

  N/A

• Actively engages with our customers and colleagues to anticipate their needs, identify how and where they can improve our service and actively seek feedback on their performance?

  Yes

  No

  N/A

• They follow through our commitments to our colleagues and our customers, demonstrating accountability and making sure we do what we say we will?

  Yes

  No

  N/A

• They create an environment for great performance, developing, coaching and encouraging each other?

  Yes

  No

  N/A

• Actions

Personal Development linked to role.

Summary of Meeting.