GF 2014 - New

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Standards

• windows, including the front door, clean? (No hand marks, watermarks,etc)

  Yes

  No

  N/A

• external marketing correct and up to date?

  Yes

  No

  N/A

• internal marketing & coupons up to date, in good condition & displayed correctly as per guidelines?

  Yes

  No

  N/A

• Customer area clean and tidy?

  Yes

  No

  N/A

• zones easily identified and set up as per brand standards? (Including pen & slip dispensers)

  Yes

  No

  N/A

• Are Customer toilets clean and fully stocked (toilet paper, hand soap)?

  Yes

  No

  N/A

• racing paper displays neatly presented & magnetic strips clean from marks?

  Yes

  No

  N/A

• colleagues in uniform and presentable?

  Yes

  No

  N/A

• counter & colleague areas clean (including fridge, microwave), tidy and free from clutter?

  Yes

  No

  N/A

• all furniture (customer & colleague area) in good state of repair & clean?

  Yes

  No

  N/A

• gantry/video wall clean and in full working condition? (check for faulty screens, configuration of graphics & picture quality)

  Yes

  No

  N/A

• in-shop audio at an acceptable level?

  Yes

  No

  N/A

• Comments,

People

• rota's complete at least two weeks in advance?

  Yes

  No

  N/A

• colleagues training logs up to date and reviewed (signed off) by the LBO Manager?

  Yes

  No

  N/A

• team aware of our Vision & Strategy?

  Yes

  No

  N/A

• team aware of our new mission statement?

  Yes

  No

  N/A

• team aware of stage 1 of our Vision & Strategy?

  Yes

  No

  N/A

• team aware what they have to do in their shop to "Get Fit" (stage 1)?

  Yes

  No

  N/A

• team aware of remaining two stages of the vision?

  Yes

  No

  N/A

• Comments,

Customer

• Colleagues demonstrate a comprehensive understanding of current/upcoming promotions?

  Yes

  No

  N/A

• team have excellent knowledge of WOE and are they demonstrating the steps during the visit?

  Yes

  No

  N/A

• customer feedback positive?

  Yes

  No

  N/A

• team members know the names of every customer in the shop at the time of the visit?

  Yes

  No

  N/A

• customers offered a tea or coffee during visit?

  Yes

  No

  N/A

• Customers offered extra betting opportunity during visit?

  Yes

  No

  N/A

• colleagues aware of latest mystery shop report and is the action plan complete ?

  Yes

  No

  N/A

• alien bets settled and up to date? (DOM ONLY)

  Yes

  No

  N/A

• Comments,

Business Reporting

• shop diary completed & up to date? (2014 figures, petty cash, discrepancies and HD/maintenance logs)

  Yes

  No

  N/A

• monthly report up to date with clear actions as per AOM guidance document?

  Yes

  No

  N/A

• colleagues aware of bonus performance?

  Yes

  No

  N/A

• shop team have a good understanding of the new GOG procedure & is it being used correctly? (DOM/AOM ONLY)

  Yes

  No

  N/A

• Weekly competitor checks being completed and head counts documented?

  Yes

  No

  N/A

• Comments,

Compliance

• Compliance marketing materials correctly displayed and up to date? (DOM ONLY - full check)

  Yes

  No

  N/A

• the management team have sufficient knowledge of their large customers (OTC, GM, SSBT, Debit card & cash direct) and recording information correctly?

  Yes

  No

  N/A

• latest distant learning training been completed by all members of the team?

  Yes

  No

  N/A

• shop team have sufficient knowledge of the SE process & can they correctly identify/describe SE customers in the yellow box?

  Yes

  No

  N/A

• shop team demonstrate an understanding of protecting the young? (CAT A/B, Think 21- Y/MA/O)

  Yes

  No

  N/A

• shop team demonstrate an understanding of protecting the vulnerable? (Triggers & RGI's)

  Yes

  No

  N/A

• shop team demonstrate an understanding of how to prevent crime & disorder and our reporting procedures? (Interaction, police & community involvement)

  Yes

  No

  N/A

• Comments,

Security - DOM Only

• shop team have sufficient understanding of customer fraud and where to find relevant information?

  Yes

  No

  N/A

• team aware of counter plan training and where to find it?

  Yes

  No

  N/A

• safe combination procedures followed?

  Yes

  No

  N/A

• Safe and Insert locked?

  Yes

  No

  N/A

• counter door secure?

  Yes

  No

  N/A

• cash levels acceptable as per counter plan?

  Yes

  No

  N/A

• daily security check procedures being followed?

  Yes

  No

  N/A

• evidence of regular banking?

  Yes

  No

  N/A

• colleagues have an awareness of Staff Safe procedures and is a colleague wearing the wristband?

  Yes

  No

  N/A

• Comments,

Health and Safety

• weekly fire alarm testing taking place?

  Yes

  No

  N/A

• monthly emergency lights testing taking place?

  Yes

  No

  N/A

• fire exits clear and free from rubbish?

  Yes

  No

  N/A

• Is the Inspection Section (IS) checklist up to date and filled as per instruction?

  Yes

  No

  N/A

• Is the H&S Folder up to date and correctly filed? (DSE assessments, fire risk (twice yearly) asbestos register, generic risk, site specific - minimum of 5)

  Yes

  No

  N/A

• Comments,

AOB

• Are all actions complete from previous visit?

  Yes

  No

  N/A

Support needed from DOM