Area 16 LBO Visit

• Area 16 LBO Visit

• LBO

• Date

  Date

• BPM

• Colleagues on duty

Standards

• Are Windows, including front door and skirts clean?

  Yes

  No

  N/A

• Is the window up to date and displaying the correct POS and Compliance Marketing?

  Yes

  No

  N/A

• Shop floor clean and tidy?

  Yes

  No

  N/A

• All papers straight and neatly displayed?

  Yes

  No

  N/A

• Are all pen and slip dispensers fully stocked?

  Yes

  No

  N/A

• Are all marketing materials neatly displayed, with no sellotape visible?

  Yes

  No

  N/A

• Correct Marketing, promotions and coupons on display and positioned for a reason?

  Yes

  No

  N/A

• Customer toilets clean, toilet paper and hand soap available?

  Yes

  No

  N/A

• All colleagues in uniform and presentable?

  Yes

  No

  N/A

• Counter tidy and free from clutter

  Yes

  No

  N/A

• All back of house areas clean and tidy?

  Yes

  No

  N/A

Customer

• Ask customer feedback - was the feedback positive?

  Yes

  No

  N/A

• Great value bets available at counter and offered to customers?

  Yes

  No

  N/A

• Customers offered tea and coffee during visit?

  Yes

  No

  N/A

• All customers welcomed on entry during visit?

  Yes

  No

  N/A

• Staff aware of latest mystery shop report and aware of action plan?

  Yes

  No

  N/A

Gaming Machines

• Are all machines clean?

  Yes

  No

  N/A

• All functions on machines working?

  Yes

  No

  N/A

• Evidence of daily checks being completed?

  Yes

  No

  N/A

• Team aware and promoting Game of the week?

  Yes

  No

  N/A

• Colleagues can effectively demonstrate game of the week?

  Yes

  No

  N/A

• Colleagues aware of linked sign up process?

  Yes

  No

  N/A

• Colleagues aware of top three slot games?

  Yes

  No

  N/A

People

• Colleagues seen and aware of their new job role and understand their expectations?

  Yes

  No

  N/A

• Rota's complete at least two weeks in advance?

  Yes

  No

  N/A

• All new starters have all training dates and up to date in workbooks?

  Yes

  No

  N/A

• One thing for the BPM to focus on which will have a positive impact?

  Yes

  No

  N/A

• Evidence of praise/challenge to team members(one minute coaching/NTF etc)?

  Yes

  No

  N/A

Business reporting

• Front of diary filled out(buddy system,shop information,local information,important telephone numbers)?

  Yes

  No

  N/A

• Dairy completed daily/weekly( cash discrepancies, petty cash, banking, buddy calls, toilet checks, handover,EOD etc)?

  Yes

  No

  N/A

• 2017 Target sheet up to date and team aware of current performance?

  Yes

  No

  N/A

• Monitored customers can account for around 25% of OTC?

  Yes

  No

  N/A

Compliance

• Are compliance marketing materials correctly displayed and up to date?

  Yes

  No

  N/A

• Do team have sufficient knowledge of large staking customers(name, job, address etc)?

  Yes

  No

  N/A

• Latest distant learning complete by all members of the team?

  Yes

  No

  N/A

• SE test on current exclusions show regular checking by colleagues and signed daily?

  Yes

  No

  N/A

• Rgi interaction completed correctly and regularly with the relevant info on report?

  Yes

  No

  N/A

• Colleagues aware of think 21 and use young, middle and old?

  Yes

  No

  N/A

• Colleagues have sufficient knowledge of the SE process?

  Yes

  No

  N/A

Security

• Safe and insert locked and no available cash in safe other than float?

  Yes

  No

  N/A

• Safe combination procedures followed?

  Yes

  No

  N/A

• Till floats under per procedure?

  Yes

  No

  N/A

• Daily checks mark sense form is in use and has been completed previous 7 days

  Yes

  No

  N/A

• Banking completed on the day down to correct level, Any under banking noted in the diary?

  Yes

  No

  N/A

• Colleagues aware of correct banking procedures?

  Yes

  No

  N/A

• Colleagues aware of counter plan?

  Yes

  No

  N/A

Health and Safety

• Weekly fire testing taking place?

  Yes

  No

  N/A

• Monthly emergency lights taking place?

  Yes

  No

  N/A

• All fire exits clear and free from rubbish?

  Yes

  No

  N/A

• IS checklist completed daily?

  Yes

  No

  N/A

• H&S Folder up to date and neat?

  Yes

  No

  N/A

AOB

• Actions completed from last visit?

  Yes

  No

  N/A

• Support needed from BPM?

  Yes

  No

  N/A