Title Page

  • Document No.

  • Wal-mart Specialty Tour

  • Client / Site Store 01348

  • Conducted on

  • Prepared by Randy Holleman

  • Location Wilmington
  • Personnel ASM Lanieca ASM Jennifer

Auto Care Center

Safety

  • Are all associates in the Bay Area wearing protective goggles

  • Are safety chains being used consistently

  • Are the red grates bolted down

  • Are associates using team lifts when needed

  • Are associates wearing bump caps when working in the pit

  • Is the Bay Area neat, clean, and organized

  • Are only Steelman tools being used when performing service

  • Are all technician certifications posted

Merchandise Protection

  • Is MPP consistent

  • Are display cases locked

  • Is the MPP being executed

Operations

  • Are cancelled work orders being completed by a member of management

  • Retail link adjustment trend analysis

  • Are On-Hands correct

  • Are items in-stock

  • Are items binned correctly

Jewelry

  • Gold & Diamond audit

  • Are Gold & Diamond On-Hands correct

  • Is the Jewelry trail balance Report correct

  • Cancelled Layaway audit

  • Are layaways being cancelled timely

  • Are Jewelry claims being sent back timely

  • Are showcases locked and working correctly

  • Is the cash wrap neat, clean and organized, with no merchandise under stocked in an open area

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