APM Back Offices Tour

• Document No.

• Audit Title APM Back Office Tour

• Client / Site Store 01348

• Conducted on

  Date

• Prepared by Randy Holleman

• Location Wilmington
  Address

• Personnel Jon Padgett Patty Cooper Arlissa Graham

Receiving Accuracy

• Review the receiving over 3 days old report since last tour

  Yes

  No

  N/A

• Review the mislabel program and ensure associates are reporting them consistently

  Yes

  No

  N/A

Invocing

• Have duplicate invoices been memo'd off

  Yes

  No

  N/A

• Are warehouse receivings being finalized

  Yes

  No

  N/A

• Review the pre-charged invoices exceptions 10 days to due date report

  Yes

  No

  N/A

Claims

• Are there recent chargebacks located on the RCTR exception Report

  Yes

  No

  N/A

• Are damaged MDs being followed up by management

  Yes

  No

  N/A

• Is the inventory adjustment Report being completed and researched by APAs

  Yes

  No

  N/A

• Are Donations being shipped out per SOPs

  Yes

  No

  N/A

• Do all claims have the claim paperwork attached to the box

  Yes

  No

  N/A

• Research using retail link for RCTR, supplier claims, and virtual claims

  Yes

  No

  N/A

Pricing Research

• Are BPM Tasks being completed

  Yes

  No

  N/A

• Are need to counts and on hand changes completed and approved each day

  Yes

  No

  N/A