Aprolis UK Ltd - Quality Audit

• Depot

• Date Audit Conducted

  Date

• Depot Responsible Person

• Prepared by

This audit is designed to ensure that our processes and procedures meet the highest standards of quality. We are committed to continuous improvement and excellence in all aspects of our business. The purpose of this audit is to systematically evaluate our adherence to established quality standards, identify areas for improvement, and implement corrective actions where necessary. By conducting regular audits, we aim to enhance our operational efficiency, maintain compliance with industry regulations, and exceed customer expectations. Your participation in this audit is crucial for achieving our quality objectives. We appreciate your cooperation and dedication to maintaining the integrity and reliability of our services.

• Yes

  No

  N/A

The scoring model for this audit consists of three graded elements, representing different levels of non-compliance. Each graded element has a specified time frame within which the depot should address the non-conformance based on its severity: Low (Green): Non-conformance should be completed within 12 weeks. Medium (Amber): Non-conformance should be completed within 8 weeks. High (Red): Non-conformance should be completed within 4 weeks. The Quality Auditor is responsible for assigning the appropriate level to each element within the audit. This decision is based on the risk posed to the business and the significance of the non-conformance.

• Yes

  No

  N/A

• Auditee

• Number of STR trucks on STR fleet?

• Number of STR trucks currently on site?

• STR sample pack 1

• Customer Name

• Truck Number

• Hire Agreement Number

• STR Log completed (add log number in notes)

  Yes

  No

• QMS01 Enquiry Form completed (add image)

  Yes

  No

• QMS02 Credit application form completed (only for new customers not existing)

  Yes

  No

  N/A

• QMS03 Signed Prep Sheet (add image)

  Yes

  No

• QMS19 Site Survey completed (only for new customers not existing)

  Yes

  No

  N/A

• QMS76 STR Checklist completed and signed by both parties (add image)

  Yes

  No

• QMS79 or Autoline off hire notification number

• GRN Number

• In date Hired in Plant insurance certificate (add image)

  Yes

  No

• In date LOLER Certificate (add image)

  Yes

  No

• Signed transport POD out (QMS47) (add image)

  Yes

  No

• Signed transport POD in (QMS47) (add image)

  Yes

  No

• Signed STR Hire Agreement (add image)

  Yes

  No

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• STR Sample Pack 2

• Customer Name

• Truck Number

• Hire Agreement Number

• STR Log completed (add log number in notes)

  Yes

  No

• QMS01 Enquiry Form completed (add image)

  Yes

  No

• QMS02 Credit application form completed (only for new customers not existing)

  Yes

  No

  N/A

• QMS03 signed prep sheet (add image)

  Yes

  No

• QMS19 Site Survey completed (only for new customers not existing)

  Yes

  No

  N/A

• QMS76 STR checklist completed and signed by both parties (add image)

  Yes

  No

• QMS79 or Autoline STR off hire notification number

• GRN Number

• In date Hired in Plant insurance certificate (add image)

  Yes

  No

• In date LOLER Certificate (add image)

  Yes

  No

• Signed transport POD out (QMS47) (add image)

  Yes

  No

• Signed transport POD in (QMS47) (add image)

  Select Yes No

  • Yes
  • No

• Signed STR Agreement (add image)

  Yes

  No

Buy Back Process

• Sample 1

• Has latest version of QMS08 been used (add image)

  Yes

  No

• Truck Number

• Buy Back Dated

  Date

• All relevant boxes completed (in top half of form)

  Yes

  No

• Picture of truck attached

  Yes

  No

• Term box selected (1-7)

  Yes

  No

• Rental Controller Signed and Dated

  Yes

  No

• Depot Manager Signed and Dated

  Yes

  No

• Sample 2

• Has latest version of QMS08 been used (add image)

  Yes

  No

• Truck Number

• Buy Back Dated

  Date

• All relevant boxes completed (in top half of form)

  Yes

  No

• Picture of truck attached

  Yes

  No

• Term box selected

  Yes

  No

• Rental Controller Signed and Dated

  Yes

  No

• Depot Manager Signed and Dated

  Yes

  No

• Sample 3

• Has latest version of QMS08 been used (add image)

  Yes

  No

• Truck Number

• Buy Back Dated

  Date

• All relevant boxes completed (in top half of form)

  Yes

  No

• Picture of truck attached

  Yes

  No

• Term box selected (1-7)

  Yes

  No

• Rental Controller Signed and Dated

  Yes

  No

• Depot Manager Signed and Dated

  Yes

  No

STR Stock Take

• STR Stock Take Completed (add month in notes)

  Yes

  No

• QMS59 Stock Take Form completed and Signed by Counter and STR Controller (add image)

  Yes

  No

• QMS58 Stock Take Discrepancy Form completed

  Yes

  No

Thorough Examination (TE's) Reviewed

• Sample 1

• Name of Engineer / company (SI) that completed the TE

• Record Number / Certificate Number (add image)

• Examination Date

  Date

• Are all 'Details of Equipment' completed

  Yes

  No

• Sample 2

• Name of Engineer / company (SI) that completed the TE

• Record Number / Certificate Number (add image)

• Examination Date

  Date

• Are all 'Details of Equipment' completed

  Yes

  No

• Sample 3

• Name of Engineer / company (SI) that completed the TE

• Record Number / Certificate Number (add image)

• Examination Date

  Date

• Are all 'Details of Equipment' completed

  Yes

  No

GRN

• Sample 1

• GRN / WIP Number

• Dated

  Date

• Is GRN fully completed

  Yes

  No

• Sample 2

• GRN / WIP Number

• Dated

  Date

• Is GRN fully completed

  Yes

  No

• Sample 3

• GRN / WIP Number

• Dated

  Date

• Is GRN fully completed

  Yes

  No

• Auditee

• Total Number of Engineers

• Number of Overdue Services

Service Records Review

• Sample 1

• Fleet Number

• Customer

• WIP Number

• Date

  Date

• Engineer

• Technician Notes completed and relevant

  Yes

  No

• PTA Completed (if no add note)

  Yes

  No

• SSRA Completed (if no add note)

  Yes

  No

• 4 approval photos (including hour metre reading & capacity plate)

  Yes

  No

• Is service status 'Complete'

  Yes

  No

• Signed by Customer (add customer name in notes)

  Yes

  No

• Sample 2

• Fleet Number

• Customer

• WIP Number

• Date

  Date

• Engineer

• Technician Notes completed and relevant

  Yes

  No

• PTA completed (if no add notes)

  Yes

  No

• SSRA completed (if no add notes)

  Yes

  No

• 4 approval photos (including hour metre reading and capacity plate)

  Yes

  No

• Is service status 'Complete'

  Yes

  No

• Signed by customer (add name in notes)

  Yes

  No

• Sample 3

• Fleet Number

• Customer

• WIP Number

• Date

  Date

• Engineer

• Technician notes completed and relevant

  Yes

  No

• PTA completed (if no add note)

  Yes

  No

• SSRA completed (if no add note)

  Yes

  No

• 4 approval photos (including hour metre reading & capacity plate)

  Yes

  No

• Is service status 'Complete'

  Yes

  No

• Signed by customer (add name in notes)

  Yes

  No

Break Down Records Review

• Sample 1

• Fleet Number

• Customer

• WIP

• Date

  Date

• Engineer

• Reason of break down / issue

• Technician notes completed and relevant

  Yes

  No

• PTA completed (if no add note)

  Yes

  No

• SSRA completed (if no add note)

  Yes

  No

• 4 approval photos (including hour metre reading & capacity plate)

  Yes

  No

• Signed by customer (Add name in notes)

  Yes

  No

• Does the customer have an SLA / response time (if yes was the response time met, if no SLA select N/A)

  Yes

  No

  N/A

• Sample 2

• Fleet Number

• Customer

• WIP

• Date

  Date

• Engineer

• Reason for break down / issue

• Technician notes completed and relevant

  Yes

  No

• PTA completed (if no add note)

  Yes

  No

• SSRA completed (if no add note)

  Yes

  No

• 4 approval photos (including hour metre reading & capacity plate)

  Yes

  No

• Signed by customer (add name to notes)

• Does the customer have an SLA / response time (if yes was the response time met, if no SLA select N/A)

  Yes

  No

  N/A

• Sample 3

• Fleet Number

• Customer

• WIP

• Date

  Date

• Engineer

• Reason for break down / issue

• Technician notes completed and relevant

  Yes

  No

• PTA completed (if no add note)

  Yes

  No

• SSRA completed (if no add note)

  Yes

  No

• 4 approval photos (including hour metre reading & capacity plate)

  Yes

  No

• Signed by customer (add name to notes)

  Yes

  No

• Does the customer have an SLA / response time (if yes was the response time met, if no SLA select N/A)

  Yes

  No

  N/A

Engineer Van Checks

• Sample 1

• Engineer Name

• Van Registration

• Date of check

  Date

• Was the vehicle safe to drive (add notes if applicable)

  Yes

  No

• Approval photos (add notes if applicable)

  Yes

  No

• Sample 2

• Engineer Name

• Van Registration

• Date of check

  Date

• Was the van safe to drive (add notes if applicable)

  Yes

  No

• Approval photos (add notes if applicable)

  Yes

  No

• Sample 3

• Engineer Name

• Van Registration

• Date of check

  Date

• Was the van safe to drive (add notes if applicable)

  Yes

  No

• Approval photos (add notes if applicable)

  Yes

  No

Engineer Ladder Checks

• Sample 1

• Engineer

• Date of check

  Date

• Ladder ID

• Was the ladder safe to use

  Yes

  No

  N/A

• Approval photo

  Yes

  No

• Sample 2

• Engineer

• Date of check

  Date

• Ladder ID

• Was the ladder safe to use

  Yes

  No

  N/A

• Approval photo

  Yes

  No

• Sample 3

• Engineer

• Date of check

  Date

• Ladder ID

• Was the ladder safe to use

  Yes

  No

  N/A

• Approval photo

  Yes

  No

• Auditee

• Engineer requests part through RT Parts - is process compliant (add notes)

  Compliant

  Non-Compliant

  N/A

• CAT Order - is process compliant (add notes)

  Compliant

  Non-Compliant

  N/A

• Ordering a part on TVH or other supplier portal - is process compliant (add notes)

  Compliant

  Non-Compliant

  N/A

• Auditee

• Are Engineer Supervisory Report being completed

  Yes

  No

• Sample 1

• Engineer Name

• Name of senior engineer completing the report

• Date report completed

  Date

• Sample 2

• Engineer Name

• Name of senior engineer completing report

• Date report completed

  Date

• Sample 3

• Engineer Name

• Name of senior engineer completing report

• Date report completed

  Date

Training Course Summary

• Do you have visibility of the training matrix on Teams

  Yes

  No

• Sample 1

• Engineer Name

• Are the above engineers compulsory courses all in date

  Yes

  No

• Risk Assessment Course Date

  Date

• Manual Handling Course Date

  Date

• Working at Height Course Date

  Date

• Jacking & Blocking Course Date

  Date

• Routine Maintenance Course Date

  Date

• Abrasive Wheel Course Date

  Date

• Lifting & Slinging Course Date

  Date

• Driver Training B1

  Date

• Driver Training A1

  Date

• Driver Training D1

  Date

• Sample 2

• Engineer Name

• Are the above engineers compulsary courses all in date

  Yes

  No

• Risk Assessment Course Date

  Date

• Manual Handling Course Date

  Date

• Working at Height Course Date

  Date

• Jacking & Blocking Course Date

  Date

• Routine Maintenance Course Date

  Date

• Abrasive Wheel Course Date

  Date

• Lifting & Slinging Course Date

  Date

• Driver Training B1

  Date

• Driver Training A1

  Date

• Driver Training D1

  Date

• Sample 3

• Engineer Name

• Are the above engineers compulsory courses all in date

  Yes

  No

• Risk Assessment Course Date

  Date

• Manual Handling Course Date

  Date

• Working at Height Course Date

  Date

• Jacking & Blocking Course Date

  Date

• Routine Maintenance Course Date

  Date

• Abrasive Wheel Course Date

  Date

• Lifting & Slinging Course Date

  Date

• Driver Training B1 Course Date

  Date

• Driver Training A1 Course Date

  Date

• Driver Training D1 Course Date

  Date

Tool Box Talks & Safety Bulletins

• Do you have visibility of the Tool Box Talk Matrix

  Yes

  No

• Sample 1

• Tool Box Talk name

• Engineer Name

• Date Tool Box Talk completed

  Date

• Sample 2

• Tool Box Talk name

• Engineer Name

• Date Tool Box Talk completed

  Date

• Sample 3

• Tool Box Talk name

• Engineer Name

• Date Tool Box Talk completed

  Date

RAMS & COSHH Acknowledgements (current year)

• Have all your members of staff acknowledged their RAMS on 360 learning

  Yes

  No

• Have all your members of staff acknowledged their COSHH on 360 learning

  Yes

  No

• When was your last Tek-Cal Inspection

  Date

• Is your current Tek-Cal colour code poster displayed in the depot (add where to notes)

  Yes

  No

• What colour tags are currently being used in the workshop for lifting equipment

• Ladder Inspections

• LOLER Inspections

• Fall Arrest Inspections

• Load Test Inspections

• Van Weights

• Yes

  No

  N/A

This section highlights instances where processes, procedures, and practices meet or exceed the established quality standards. Recognising areas of conformance is essential for understanding what is working well within our operations and serves as a benchmark for continuous improvement. By documenting conformance, we can celebrate successes, reinforce best practices, and ensure that these standards are consistently maintained across all aspects of our business. This section provides a clear overview of our strengths and helps guide future quality initiatives.

• 1.

• 2.

• 3.

• 4.

• 5.

• 6.

• 7.

• 8.

• 9.

• 10.

This section is dedicated to documenting any non-conformances identified during the audit. Non-conformances are instances where processes, procedures, or practices do not meet the established quality standards. The purpose of this section is to clearly outline these deviations, assess their impact on the business, and provide a structured plan for corrective actions. Addressing non-conformances promptly and effectively is crucial for maintaining operational efficiency, ensuring compliance, and upholding the quality and safety of our services. Each non-conformance listed here includes a description of the issue, the assigned severity level, and the required time frame for resolution. This ensures that all stakeholders are aware of the necessary steps to rectify the issues and prevent recurrence.

• NC 1

• NC 2

• NC 3

• NC 4

• NC 5

• NC 6

• NC 7

• NC 8

• NC 9

• NC 10

By signing below, the undersigned confirm that they have reviewed and discussed the findings of this audit. The auditee acknowledges the identified non-conformances and agrees to address them within the specified time frames. The auditor confirms that the audit has been conducted in accordance with the company's quality standards and procedures.

• Auditor Signature

  Sign

• Date

  Date

• Auditee Signature

  Sign

• Date

  Date