Arc Inspirations - Operations Manager Audit

• Site conducted

• Conducted on

  Date

• Prepared by

Site Visited:

Kitchen

• Uniform: clean whites, aprons, suitable footwear

  Yes

  No

  N/A

• Is there blue roll, anti bac hand soap, hot water available at all hand washing sinks and was proper handwashing witnessed (20 seconds)

  Yes

  No

  N/A

• Liquids: labelled bottles (oil, Deep Clean, sanitiser, not random bottles with hand written labels)

  Yes

  No

  N/A

• FFB: signed up to date. Spot check closedown job. Food Safety File to hand correct signed off by current Head Chef and General Manager

  Yes

  No

  N/A

• Colour coded knives to boards

  Yes

  No

  N/A

• WalkIn Fridge: correctly organised fridge layout, stock rotation

  Yes

  No

  N/A

• WalkIn Freezer: "frozen on date", stock holding

  Yes

  No

  N/A

• Fridge seals, check and are they clean, free from dirt?

  Yes

  No

  N/A

• Pull out 3 fridges/freezers and check behind, are they spotless and free from debris?

  Yes

  No

  N/A

• Question to MoD for EHO Questions: (list of 10, pick 2 each visit)

  Pass

  Fail

  N/A

• Fryers - Pull out all fryers - Is there no build up of excess grease, evidence of cleaning?

  Yes

  No

  N/A

Bar

• FFB/Trail: signed up to date. Spot check closedown job

  Yes

  No

  N/A

• Uniform: brand standard

  Yes

  No

  N/A

• Glassware standards (Look at stem ware and pints)

  Yes

  No

  N/A

• Glasswash machine: internally clean, rims clean. (If audit carried out in PM, ask has water in the machines been changed for new water)

  Yes

  No

  N/A

• Ice machine: cleaning rota, ice scoop in container, internally clean. Are the Ice machine cleaning schedule attached to machine and up to date

  Yes

  No

  N/A

• Cellar: temp, gas cannisters chained, stock rotation, cask labels. draft cocktail kegs labelled professionally (if applicable)

  Yes

  No

  N/A

• Bar setup: correct stations setup for time of visit in line with FFB Bar File (ask to see the file on site)

  Yes

  No

  N/A

• Back bar: no gaps, pourspouts to right, no foreign objects

  Yes

  No

  N/A

• Bar fonts: polished, nozzles clean

  Yes

  No

  N/A

• Any "Open Tracks" on tills from previous day

  Yes

  No

  N/A

• Cig Machine: on display, all lines full including Nordic Spirit

  Yes

  No

  N/A

• Charged Up: switched on, easily visible prime location

  Yes

  No

  N/A

• Are trays available, clean and polished next to dispense

  Yes

  No

  N/A

• Front bar shelves, have matting and clean underneath

  Yes

  No

  N/A

• Under stations clean from bottle tops and litter?

  Yes

  No

  N/A

• Coffee machine working, clean and free from clutter?

  Yes

  No

  N/A

• Pint glasses, agreed glassware correctly stored (bottom to top)?

  Yes

  No

  N/A

• Spot check a couple of beer bottles dates for evidence of professional stock rotation

  Yes

  No

  N/A

• Bar back rooms clean, tidy, organised?

  Yes

  No

  N/A

• Spirit stores, locked, organised and clean?

  Yes

  No

  N/A

FOH

• FFB/Trail: signed up to date. Spot check closedown job

  Yes

  No

  N/A

• Are all duty managers & supervisors dressed to the correct brand standard?

  Yes

  No

  N/A

• Uniform: brand standard

  Yes

  No

  N/A

• Allergen files printed up to date (Weekly)

  Yes

  No

  N/A

• Server reports printed with full detail

  Yes

  No

  N/A

• Check Perfect Set Guides - in place and up to date?

  Yes

  No

  N/A

• Atmosphere: tv, volumes & lighting on correct settings for time of visit

  Yes

  No

  N/A

• POS: aboard correct promo for time of visit, no gaps in building

  Yes

  No

  N/A

• Table Setup: all laid out correctly with all relevant menus available

  Yes

  No

  N/A

• Toilets: checks up to date & standards good

  Yes

  No

  N/A

• Does the site have correctly labelled spray for tables (Fairy liquid)?

  Yes

  No

  N/A

• Are large server food carrying trays & legs very clean

  Yes

  No

  N/A

• Check under tables, are all clear from chewing gum?

  Yes

  No

  N/A

• Are all legs and support beams on chairs wiped and free from dirt?

  Yes

  No

  N/A

• Are all private rooms, areas, mezz levels set at time of visit, ready for show rounds?

  Yes

  No

  N/A

• Check 3 menus blocks, are all menus wiped and free from damage?

  Yes

  No

  N/A

• Are hand helds being used as agreed in correct areas?

  Yes

  No

  N/A

BOH

• Corridors / Fire Exits clear

  Yes

  No

  N/A

• Bin stores tidy

  Yes

  No

  N/A

• Team displays in date, relevant and professional? Including EOQ for all team to see?

  Yes

  No

  N/A

• PW deliveries for day of visit printed

  Yes

  No

  N/A

• Office & stores locked

  Yes

  No

  N/A

• Office clean & tidy

  Yes

  No

  N/A

• Managers Trail/FFB: signed up to date. Handover completed

  Yes

  No

  N/A

• Staff room / toilet clean & tidy

  Yes

  No

  N/A

• Bell / Light / Alarm tests up to date and signed

  Yes

  No

  N/A

• Incident Reports / Doormen register in use

  Yes

  No

  N/A

• CCTV time & date correct, releveant # of days viewing. (Licence Condition)

  Yes

  No

  N/A

• Has a team meeting been held within the last 12 weeks? Including minutes & attendance records?

  Yes

  No

  N/A

• Have all managers & supervisors completed all flow modules and signed off required documents?

  Yes

  No

  N/A

• Have all team members completed all flow modules and signed off required documents?

  Yes

  No

  N/A

• Is there a customer feedback wall/Feed it Back for team to see with up to date reviews from all formats (within the last 3-5 weeks)?

  Yes

  No

  N/A

• Are there signs communicating who are the first aid trained people on site in prominent display

  Yes

  No

  N/A

• Is there clear signage of where fire evac meeting point is

  Yes

  No

  N/A

• Public Liability - On show and up to date?

  Yes

  No

  N/A

• Alliance room- Tidy, organised and `not over stocked?

  Yes

  No

  N/A

OUTSIDE

• Is the front of the venue set up correctly, POS in for time of day and area clean from cigs butts/litter?

  Yes

  No

  N/A

• (IF Applicable) Is the garden/outside area set to perfect set up, menus and ashtray out as per agreement?

  Yes

  No

  N/A

• Planters, are they watered and soil not dry, plants in good order and free from litter?

  Yes

  No

  N/A

• Outside host stands, set up correctly with caddies and extra menus?

  Yes

  No

  N/A

FFBs & Ops

• Trai all complete for the day?

  Yes

  No

  N/A

• Is the cleaners checklist complete for the week?

  Yes

  No

  N/A

• Check on previous Audit and check all points have been actioned?

  Yes

  No

  N/A

The Teams

• Were all team immaculately dressed?

  Yes

  No

  N/A

• Were team only wearing wedding bands. No Jewellery/watches

  Yes

  No

  N/A

• Did you witness the team cleaning down & sanitising tables professionally?

  Yes

  No

  N/A

Atmosphere & Toilets

• Correct Volume as per site atmosphere guide?

  Yes

  No

  N/A

• Were the toilet checks complete for the time of day?

  Yes

  No

  N/A

• If in Mana HLY/Box Leeds/Box HLY/DG/BP ask team about shuffleboard/pool policy

  Yes

  No

  N/A

• Do they know 4 Company Values? (Ask 1 team and 1 manager)

  Yes

  No

  N/A

• Ask team mission statement? (NDIB)

  Yes

  No

  N/A

• Are radios in use by key team members and managers?

  Yes

  No

  N/A

Food Checks

• Order 3 dishes from FIB negative reviews or HO feedback - To Spec, Hot and taste as agreed?

  Yes

  No

  N/A

• Allergens procedure asked and feedback? (Add a specific allergen)

  Yes

  No

  N/A

• Food repeated and sauces offered?

  Yes

  No

  N/A

• Caddie or table set?

  Yes

  No

  N/A

• Check back offered?

  Yes

  No

  N/A

• Table cleared once food finished and offered desserts?

  Yes

  No

  N/A