Archipelago Corporate Housekeeping Audit 2023 (bahasa)

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Yes

  No

  N/A

English

• Group Name

Question

• Image

  Media

• Not Available

  Yes

  No

  N/A

• Not Consistent

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Are the building entrances clean, parking lots and gravel areas free of weeds and trash?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Are all exterior /signage /canopies in excellent condition, firmly attached, and clean, well, maintained, welllit and spotless ?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Does the landscaping appear to be clean and well maintained?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Are the sidewalks and borders clean and properly edged, have small trees been trimmed correctly and are any dead trees present?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Driveway and walkways/ drop off are sufficiently lit, clean (free of debris, litter and obstructions) and well maintained. Walkways and drop off are kept clear of cigarette butts and paper and plastic and the Carpet place mat not worn color and clean ?

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Lobby music, lighting, ambience standard and lobby furniture and fixtures clean, organized and in good condition

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• All desks in public view are presentable and approachable, clean and in excellent condition

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Are the walls skirting and edges clean and debris free. The sunblast stickers in good condition, free from chipping

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Have the hard floors been dusted , washed and dried, are they smear free?

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Have all the maintenance issues in the lobby been reported to maintenance complete with the work order

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Does the restroom feel clean when entering, free from dust and the air quality is fresh

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Public restrooms supplies include as well: Soap dispenser, hand dryers, paper towels, are full. A waste receptacle is available it is emptied as needed, before reaching 3/4 full

  Yes

  No

  N/A

• Are all the doors / the floors,/ the walls clean and sanitized and high dusting completed?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Cubicles clean, in good repair with dust bin present and feminine sanitary product receptacle is available per stall ( lady Restroom)

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Toilet, urinal clean and in good working order/ repair ? All the toilet seat rubber buffer are free from mold and in good condition and complete. The position of the toilet seat is ready to use ( down position) and the cover up (open position)

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Are toilets and urinals clean and sanitized?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Are paper Towels / Facial tissues or hand dryer available in public restroom and the liquid hand soap available in public restrooms and refilled regularly (not less than 50% full) ?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Is liquid hand soap available in public restroom and refilled regularly (not less than 50% full) ? and Extra toilet roll is available per stall in all public restroom

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• The mirror and frame are spotlessly clean, free of streaks, smudges, fingerprints, and dust

  Yes

  No

  N/A

• Were basins, taps and plug hole cleaned and polished?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Have the spaces in between tiles been cleaned?/Have all surfaces been wiped dry?/ Have all tiles been checked to make sure there are no dirty streaks on the tiles? /

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Were exhaust fans cleaned?/ Drain holes and plug holes cleaned?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Have all the maintenance issues with the restroom have been reported to maintenance with the workorder

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• The environment in the elevators comfortable clean and well maintained free from lingering smell lighting levels in good working order and sufficient lit mirror / brush clean and well polish, trim, molding, hand rails are clean , not sticky and free from fingers print music volume (where applicable) air quality temperature Ceiling light free from dust and dead insect

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• Lift directory are install inside the elevator and lift sticker outside and inside are follow brand specification,clean free from scratches,torn and if any hotel promotion is available in the lift, are they in good condition, clean and update?

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• Elevator Emergency push buttons are illuminated and spotlessly clean , and hand sanitizer available

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• Are floor, walls skirting and edges clean and debris free . The sunblast stickers in good condition, free from chipping

  Yes

  No

  N/A

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

• The environment in the Guestrooms' corridor is always comfortable clean and fresh in appearance: lighting levels air quality temperature. music volume (where applicable)

  Yes

  No

  N/A

• Has the entire corridor floor being cleaned with a broom or vacuum and free of cobwebs

  Yes

  No

  N/A

• Are plants in the corridors regularly watered and maintained (pruned, dry leaves removed, etc.)? if any

  Yes

  No

  N/A

• Are corners and edges of the carpet cleaned and the flooring (i.e. High grade, elegant area rugs or highdensity carpet) in good repair and free from lingering smell

  Yes

  No

  N/A

• Have the walls been cleaned appropriately to ensure there are no smudges, stains or fingerprints?

  Yes

  No

  N/A

• Are the lights, picture frames and glass features cleaned appropriately

  Media

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

• Are water dispensers available in the corridor, work properly, clean? A water resistant carpet underliner under the dispenser container available and the hot water taps are off? "No Plastic bottle poster " follow the brand standard specification are available and place above the water dispenser

  Yes

  No

  N/A

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

• Emergency staircase clean, the staircase trim, moldings, handrails, etc. are spotlessly clean and in good condition

  Yes

  No

  N/A

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

• Have all the maintenance issues with the corridors been reported to maintenance with the workorder

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• Ventilation systems are working properly (free of any unpleasant odors) and exhaust fan on top of the toilet room free from dust and cobwebs

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• Lighting fixtures are clean (no dust or cobwebs) and firmly attached to the wall or ceiling

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• vanity counter and sink in a good repired always clean and well maintained, free of mold and shower in working condition

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• Ceilings, walls, floors, door and windows being clean, free of dust and stains. Paint and surfaces are free of damage. Ceiling vents and panels are clean and free of dust and lint. Ceilings in showers are clean, well maintained and free of mold and defect free

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• Toilet bowls, urinal, sink is clean inside and outside, there are no stains, streaks or residue. Toilet seats are clean, free of spots, stains and streaks

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• Have all the maintenance issues with the lockers been reported to maintenance with the workorder

  Yes

  No

  N/A

• PUBLIC AREA Garbage room

  Yes

  No

  N/A

• Is the garbage room clean and well organized

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Are the Guest Room doors clean? Are they free of marks, dust and lint, perfectly clean top, edges, handle or knob, hinges and door frame, door vent. and door stopper free from dust

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Doors are perfectly well maintained free of scratches and damage. Guestroom doors have no visible chips, cracks or stains.Does the door open easily? and do all the light switches work properly

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Does the room feel clean when entering, and the air quality is fresh

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Security door latches are work perfectly with notification sticker appear on the door above door latch and the main language is in English and the secondary is in local national language and Safety information, room fire exit guest room floor plan and evacuation procedures, according to regulations, are installed on the back of the guest room,

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Qiblat sign available on the ceiling follow the brand standard specification

  Yes

  No

  N/A

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

• Is the shelf clean and free of dust? and 6 hangers ( minimum ), available accordance to archipelago standard manual design ?

  Yes

  No

  N/A

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

• Were laundry basket and laundry bill are available accordance to Archipelago standard manual design, clean, free of dust or debris and in perfect condition ?

  Yes

  No

  N/A

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

• Were 2 set of slippers available accordance to Archipelago standard manual design, clean, free of dust or debris and in perfect condition ? Each room should have one pair for male (size 44) and one pair for female ( size 39 ) and the sole color has to be black

  Yes

  No

  N/A

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

• Digital inroom safe is available in good condition and work properly , spotlessly and clean?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Guestroom ceiling, walls, wall vents and panels, wall bases, corners are spotless: free of dust, fingerprints, and smudges

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Guestroom floors/carpet /tiles are spotlessly clean, paint and other surfaces (including corners) are free of damage holes, chips, tears, split seams or peeling

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Was the room at a comfortable temperature on arrival and free of odor?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Was the bed neatly and properly made, clean and with no visible creases, linens are in good condition (free of holes, tears, stains or any damage),

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Was the duvet cover set up refer to standard set Up (Do not tuck in duvet cover under the mattress) ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Was pillow protector available for all pillows ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• All furniture and case goods including luggage rack(s), bench(s) and desk(s) are always clean (free of dust) and in perfect condition

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Rooms are equipped with excellent quality blackout drapes and enhanced shades or blinds with side drapes covering all windows or other glass areas and drapery cords and springs are functioning properly. Draperies are hooked and hung properly and completely black out where closed

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Was Guestroom is equipped with one clean and wellmaintained waste bin ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Was guestroom having at a minimum 1 telephone set, was telephone clean free odor and work properly and telephone complete with directory sticker accordance to standard manual, spotlessly clean and in excellent condition

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Google Nest devices are clean and working properly, light is on and the knob is not in mute mode and microphone is on if any

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• The display on the Google Nest screen corresponds to the call the butler, times zone, weather, temperature, QR code and clear voice speaker as per template design if any

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Ensure the Google Nest set up doesn't have any settings from previous guests if any

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Is all collateral ( Compendium, In room bed menu, Mini bar Menu , Room service menu, TV channel) included in the QR code placed in the room ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• In all rooms, the kettle and Water jug, tea dish, and supplies are always spotlessly clean and well maintained. The tea kettle machine, tea, coffee, supplies and tray service ware are elegantly presented and conveniently positioned near electrical outlets

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Bed linen reuse program : Bed linen is changed every 3rd night . A Bed Linen following the Eco friendly linen & towel replacing card Art Paper 260 gr glossy laminated in good condition and sanitized or put in QR code

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• The Mug and tray Amenities are available as per standard ? and Two (2) glasses per bathroom are elegantly presented

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Bathroom is spotlessly clean, free of mildew, dust, lint, stains, hair, insects, and bathroom floor surfaces were well maintained ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Bathroom floors /tiles are spotlessly clean, free of damage free holes, chips, tears, missing the grouting?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• The mirror and frame are spotlessly clean, free of streaks, smudges, fingerprints, and dust

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Toilet and bowl, including rim, base, seat, cover, chrome fixtures and hinges are always free from stains, residue and have an excellent appearance ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Tub/sink fixtures, shower head and stoppers are always spotlessly clean and polished. Sink and tub drains are always spotlessly clean and drain properly

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Tub/sink fixtures and stoppers are functioning properly, maintained in excellent condition (no drips, free of cracks, stains and chips)

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Shower curtain/shower glass partition being spotless clean and free of watermark?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Vanity is clean and well maintained, free of scratches, stains and mildew, shelving and soap dish clean and dry and the surface are shine

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Waste bin is placed in the bathroom and in excellent condition and Waste bins are clean inside and out

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Two (2) glasses per bathroom are elegantly presented and the glasses are disinfected and spotlessly clean. The glasses are either covered with a cap or placed upside down on a coaster

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Are bathroom amenities available as archipelago standard set up

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Is Bath linen being spotlessly clean with a pleasant smell and in perfect condition (no holes or fray)

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Is extra toilet paper available and follow the GSM

  Yes

  No

  N/A

• ROOM ARRIVAL Balcony (If Applicable)

  Yes

  No

  N/A

• Balcony: furniture, floor, walls, ceiling are spotlessly clean

  Yes

  No

  N/A

• ROOM ARRIVAL

  Yes

  No

  N/A

• Is everything in the room working properly / if not did all the maintenance issue with the room have been reported to maintenance with the workorder

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Is the environment in the office are comfortable, fresh in appearance and well maintain clean and neat, the air quality and temperature are good?

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• There is at a minimum one emergency kit with first aid equipment, complying with safety regulations

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Lighting fixtures are firmly attached to the wall or ceiling and Lighting fixtures are clean (no dust or cobwebs) and lighting levels and sufficient

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• The QR code for Color code cleaning cloth, HK Golden rules , HK Manual ,Linen Change Procedure,, Mandatory Service , Microsite, Standard set Up trolleyb ,Standard set up room are available in Poster posted at the HK office

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Do all staff have a good knowledge of golden rules and implement the rules correctly

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Were all lost and found items recorded and properly store in a safe place (follow lost and found procedure)

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Is the maintenance work order recorded properly and handyman group whatsapp (HK,ENG and HM/GM) available ?

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Were the regular cleaning programs available and filed properly the progress

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Was turning mattress program available and filed properly ?

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• All Employees have attended the relevant training programs following the Archipelago International Training hours

  Yes

  No

  N/A

• AMENITIES STORE

  Yes

  No

  N/A

• Was amenities store room well maintain clean and neat, the air quality and temperature are good?

  Yes

  No

  N/A

• AMENITIES STORE

  Yes

  No

  N/A

• Were all amenities neatly arranged using FIFO system and record In and out using BIN CARD

  Yes

  No

  N/A

• AMENITIES STORE

  Yes

  No

  N/A

• Are the food items and bathroom amenities stored separately?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Is the chemical storage and machinery storage in a different store with guest room amenities?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Is the chemical store room well maintained, clean and neat, the air quality and temperature are good?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Is the MSDS available in the chemicals room? Did the staff have a good knowledge and understand how to work safely with the chemicals product?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Is the housekeeping team have a good knowledge of cleaning chemicals, tools and machinery?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Chemicals Consumption Inventory are recorded in monthly bases and use the inventory report for the P&L meeting and inline with the budget ?

  Yes

  No

  N/A

• EQUIPMENT

  Yes

  No

  N/A

• Are all Housekeeping machines, tools and equipment cleaned after used?

  Yes

  No

  N/A

• EQUIPMENT

  Yes

  No

  N/A

• Is the pad holder and floor signage hung on the wall and clean?

  Yes

  No

  N/A

• EQUIPMENT

  Yes

  No

  N/A

• Is the Equipment Inventory recorded monthly and have enough tools for the team to support operation

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Is the sorting area clean?

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Is the sorting of linen defined according to specific categories (i.e. regular items and heavy soil in separate load)?

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Do they follow the sorting function sequence (i.e. damaged, Stain heavy soil, misused place a side)?

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Is there minimum 2 seperate bins /containers/ trolley hamper for dirty towels and linen and not placed on the floor when the soiled linen comes down from the floor pantry?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Is the linen room clean and shelving well arrange and organized by logically separating items size and name?

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Are the linen shelves are labeled to ensure the correct issuing of any linen items name and size?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Are inside linen pantry room shelves free from any type of obstruction or items that not belong there? and the top of the shelving are free space ?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Is the linen movement record accordingly (i.e. soil linen send to Laundry production or outsourcing)?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Is the procedure for laundry issued provided (the exchange system) Always issue clean linen in the same amount as soiled received?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Is the clean linen coming from outside laundry using protection (in bag covers)?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Are all the linen and towels tagged with the hotel name or logo refer to Brand Standard Manual?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Is the Linen inventory completed on a monthly base and maintain the PAR level (4 PAR) and are they evaluated properly (1 Par in the room /outlet /1 Par in the Laundry / 1 Par in circulation and 1 par as a reserve)

  Yes

  No

  N/A

• LAUNDRY VALET

  Yes

  No

  N/A

• Is the laundry bag/box available when picking up guest Laundry?

  Yes

  No

  N/A

• LAUNDRY VALET

  Yes

  No

  N/A

• Is the processing of Laundry Garment/ dry cleaning /pressing handle in accordance and following the procedure?

  Yes

  No

  N/A

• LAUNDRY VALET

  Yes

  No

  N/A

• Is the Folded garments are placed inside a basket/box or another elegant container with the laundry slip

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Was the pantry clean and neat as well as the flooring/ wall / tiles / paint work free of any hole /chips/scuff /mark and defect free

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Was the pantry fresh in appearance and ventilation are available and working properly (i.e. Free of any unpleasant odors and not humid)

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Were clean linen towels available in sufficient stock and neatly arrange

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• There is a container available for soiled towels and linen. The container is emptied before it is full and towels do not remain on the floor

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Was the pantry free from plates or cutlery from in room dining clear up, and from unnecessary items

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• If there were cleaning equipment (broom, duspant, mop), are they tidily hang up on the wall?

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Were housekeeping carts, trolleys, and baskets neat, clean, and organized (free from marking, stickers and graffiti)

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Were trolley standard set ups of amenities and room standard set up with picture in barcode

  Media

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Were Housekeeping carts, trolleys, baskets and other equipment properly placed in the hallways out of the guests way

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Were clean linen and towels available and arranged neatly and correct type and amount for bed and bath

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Was dirty linen bag available and placed separately from clean linen

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Was the linen trolley or linen hamper available and not overfilled with the soiled linen?

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Was rubbish bag available and not overloaded

  Yes

  No

  N/A

• ATTENDANT TROLLEY Amenities Set Up

  Yes

  No

  N/A

• Were amenities in trolleys and baskets being organized neatly and cleanly

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Are the cleaning supplies/chemicals available in clean carry caddy and neatly arrange? (Caddy tray should free from the used plastic bottles)

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Are the tools for washing drinking glasses put separately from the tools for cleaning the bathroom ?

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Are all the chemicals labeled with product name and in proper sprayer bottles (referring to MSDS)?

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Are the cleaning supplies placed separately with food amenities (coffee, tea, sugar)?

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Are the color coded cleaning cloths available in the trolley and the attendant uses the color code as per instruction and follow the procedure has 3 Par

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Is the toilet bowl brush covered properly and place separately with others cleaning tools to avoid cross contamination?

  Yes

  No

  N/A

• GROOMING AND BEHAVIOUR

  Yes

  No

  N/A

• All Housekeeping team encountered are wearing professional, clean and wellfitted uniforms and name tags

  Yes

  No

  N/A

• GROOMING AND BEHAVIOUR

  Yes

  No

  N/A

• Does the Public area attendant exit from the restroom when guests are using the restroom?

  Yes

  No

  N/A

bahasa

• Group Name

Question

• Image

  Media

• Not Available

  Yes

  No

  N/A

• Not Consistent

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Apakah pintu masuk gedung bersih, tempat parkir dan area berkerikil bebas dari gulma dan sampah?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Apakah semua bagian luar / rambu / kanopi dalam kondisi sangat baik, terpasang dengan kuat, dan bersih, baik, terawat, cukup terang dan bersih?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Apakah lansekap tampak bersih dan terawat dengan baik?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Apakah trotoar dan perbatasan bersih dan berpinggiran dengan baik, apakah pohonpohon kecil telah dipangkas dengan benar dan apakah ada pohon mati?

  Yes

  No

  N/A

• PUBLIC AREA Lobby Entrance

  Yes

  No

  N/A

• Jalan masuk dan jalan setapak/drop off cukup terang, bersih (bebas dari puingpuing, serasah dan penghalang) dan terpelihara dengan baik. Jalan setapak dan drop off terhindar dari puntung rokok dan kertas dan plastik dan alas tempat Karpet tidak berwarna dan bersih ?

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Musik lobi, pencahayaan, standar suasana, dan furnitur serta perlengkapan lobi bersih, teratur, dan dalam kondisi baik

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Semua meja dalam tampilan publik rapi dan mudah didekati, bersih dan dalam kondisi sangat baik

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Apakah pinggiran dinding dan pinggirannya bersih dan bebas kotoran. Stiker sunblast dalam kondisi baik, bebas dari chipping

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Apakah lantai yang keras telah dibersihkan, dicuci, dan dikeringkan, apakah sudah bebas noda?

  Yes

  No

  N/A

• PUBLIC AREA Lobby

  Yes

  No

  N/A

• Apakah semua masalah pemeliharaan di lobi telah dilaporkan ke pemeliharaan lengkap dengan perintah kerjanya

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah toilet terasa bersih saat masuk, bebas dari debu dan kualitas udaranya segar

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Perlengkapan toilet umum juga meliputi: Dispenser sabun, pengering tangan, handuk kertas, sudah penuh. Wadah limbah tersedia dikosongkan sesuai kebutuhan, sebelum mencapai 3/4 penuh

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah semua pintu / lantai, / dinding bersih dan disterilkan dan debu tinggi sudah selesai?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Bilik bersih, dalam kondisi baik dengan adanya tempat sampah dan wadah produk pembalut wanita tersedia per kios (Lady Toilet)

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Toilet, urinoir bersih dan berfungsi dengan baik/perbaikan? Semua penyangga karet dudukan toilet bebas dari jamur dan dalam kondisi baik dan lengkap. Posisi kloset duduk siap pakai (posisi turun) dan cover up (posisi terbuka)

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah toilet dan urinal bersih dan disanitasi?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah handuk kertas / tisu wajah atau pengering tangan tersedia di toilet umum dan sabun cuci tangan cair tersedia di toilet umum dan diisi ulang secara teratur (tidak kurang dari 50% penuh)?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah sabun cuci tangan cair tersedia di toilet umum dan diisi ulang secara berkala (tidak kurang dari 50% penuh)? dan Gulungan toilet ekstra tersedia per kios di semua toilet umum

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Cermin dan bingkai sangat bersih, bebas dari goresan, noda, sidik jari, dan debu

  Yes

  No

  N/A

• Apakah baskom, keran, dan lubang sumbat dibersihkan dan dipoles?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah ruang di antara ubin sudah dibersihkan?/Apakah semua permukaan sudah dibersihkan?/Apakah semua ubin sudah diperiksa untuk memastikan tidak ada goresan kotor pada ubin? /

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah exhaust fan dibersihkan?/ Lubang pembuangan air (drain) dan penutup lubang pembuangan air dibersihkan?

  Yes

  No

  N/A

• PUBLIC AREA Rest Room

  Yes

  No

  N/A

• Apakah semua masalah pemeliharaan dengan kamar kecil telah dilaporkan ke pemeliharaan dengan perintah kerja

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• Lingkungan di dalam lift nyaman bersih dan terawat bebas dari bau yang menyengat. Tingkat pencahayaan dalam urutan kerja yan baik dan penerangan yang cukup. Cermin sikat dengan bersih dan poles dengan baik, berjamur, hand rail bersih tidak lengket dan bebas dari sidik jari Volume musik (jika ada) Kualitas Udara Suhu udara Lampu langit langit bebas dari debu dan serangga mati (spider web)

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• Direktori lift dipasang di dalam lift dan stiker lift di luar dan di dalam mengikuti spesifikasi merek, bersih bebas dari goresan, sobek dan jika ada promosi hotel tersedia di lift, apakah kondisinya baik, bersih dan diperbarui?

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• Tombol tekan Elevator Emergency menyala dan bersih tanpa noda, dan pembersih tangan tersedia

  Yes

  No

  N/A

• PUBLIC AREA Guest Elevator

  Yes

  No

  N/A

• Apakah lantai, pinggiran dinding, dan pinggirannya bersih dan bebas kotoran . Stiker sunblast dalam kondisi baik, bebas dari chipping

  Yes

  No

  N/A

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

• "Lingkungan di koridor Kamar Tamu selalu nyaman bersih dan berpenampilan segar: Tingkat pencahayaan Kualitas udara Suhu Volume musik (jika ada)

  Yes

  No

  N/A

• Apakah seluruh lantai koridor dibersihkan dengan sapu atau penyedot debu dan bebas dari sarang labalaba

  Yes

  No

  N/A

• Apakah tanaman di koridor disiram dan dirawat secara teratur (dipangkas, daun kering dibuang, dll.)? jika ada

  Yes

  No

  N/A

• Apakah sudut dan tepi karpet dibersihkan dan lantai (yaitu kelas tinggi, area elegan permadani atau karpet dengan kepadatan tinggi) dalam perbaikan yang baik dan bebas dari bau yang tertinggal

  Yes

  No

  N/A

• Apakah dinding telah dibersihkan dengan tepat untuk memastikan tidak ada noda, noda, atau sidik jari?

  Yes

  No

  N/A

• Apakah lampu, bingkai foto, dan fitur kaca dibersihkan dengan tepat

  Yes

  No

  N/A

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

• Apakah dispenser air tersedia di koridor, berfungsi dengan baik, bersih? Karpet tahan air di bawah liner di bawah wadah dispenser tersedia dan keran air panas mati? "Tidak ada poster botol plastik" mengikuti spesifikasi standar merek yang tersedia dan letakkan di atas dispenser air

  Yes

  No

  N/A

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

• Tangga darurat bersih, trim tangga, cetakan, pegangan tangan, dll. bersih tanpa noda dan dalam kondisi baik

  Yes

  No

  N/A

• PUBLIC AREA Guest Corridors

  Yes

  No

  N/A

Apakah semua masalah pemeliharaan dengan koridor telah dilaporkan ke pemeliharaan dengan perintah kerja

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• Sistem ventilasi bekerja dengan baik (bebas dari bau yang tidak sedap) dan kipas angin menyala bagian atas ruang toilet bebas dari debu dan sarang labalaba

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

Perlengkapan pencahayaan bersih (tidak ada debu atau sarang labalaba) dan melekat kuat pada dinding atau langitlangit

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• meja rias dan wastafel di repired yang baik selalu bersih dan terawat dengan baik, bebas dari jamur dan mandi dalam kondisi kerja

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• Langitlangit, dinding, lantai, pintu dan jendela menjadi bersih, bebas dari debu dan noda. Cat dan permukaan bebas dari kerusakan. Ventilasi dan panel langitlangit bersih dan bebas dari debu dan serat. Langitlangit di kamar mandi bersih, terawat dengan baik dan bebas jamur dan bebas cacat

  Yes

  No

  N/A

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

toilet, urinoir, wastafel bersih di dalam dan di luar, tidak ada noda, goresan atau residu. Dudukan toilet bersih, bebas dari noda, noda, dan goresan

• PUBLIC AREA Staff Lockers

  Yes

  No

  N/A

• semua masalah pemeliharaan dengan loker telah dilaporkan ke pemeliharaan dengan perintah kerja

  Yes

  No

  N/A

• PUBLIC AREA Garbage room

  Yes

  No

  N/A

• ruang sampah bersih dan terorganisir dengan baik

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Apakah pintu Kamar Tamu bersih? Apakah mereka bebas dari tanda, debu dan serat, sangat bersih atas, tepi, pegangan atau kenop, engsel dan kusen pintu, ventilasi pintu. dan sumbat pintu bebas dari debu

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

Pintu dirawat dengan sangat baik bebas dari goresan dan kerusakan. Pintu kamar tidak memiliki keripik, retakan, atau noda yang terlihat. Apakah pintunya mudah terbuka? dan lakukan semua sakelar lampu berfungsi dengan baik

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• ruangan terasa bersih saat masuk, dan kualitas udaranya segar

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Kait pintu keamanan bekerja dengan sempurna dengan stiker pemberitahuan muncul di kait pintu di atas pintu dan bahasa utama dalam bahasa Inggris dan yang kedua adalah dalam bahasa nasional lokal dan informasi Keselamatan, denah kamar tamu keluar dari kebakaran kamar dan evakuasi prosedur, menurut peraturan, dipasang di bagian belakang kamar tamu,

  Yes

  No

  N/A

• ROOM ARRIVAL Entrance

  Yes

  No

  N/A

• Tanda kiblat yang tersedia di langitlangit mengikuti spesifikasi standar merek

  Yes

  No

  N/A

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

• Apakah raknya bersih dan bebas debu? dan 6 hanger ( minimum ), tersedia sesuai dengan desain manual standar nusantara ?

  Yes

  No

  N/A

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

• Were laundry basket and laundry bill are available accordance to Archipelago standard manual design, clean, free of dust or debris and in perfect condition ?

  Yes

  No

  N/A

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

Apakah tersedia 2 set sandal sesuai dengan desain manual standar Archipelago, bersih, bebas debu atau serpihan dan dalam kondisi sempurna ? Setiap kamar harus memiliki satu pasang untuk pria (ukuran 44) dan satu pasang untuk wanita ( ukuran 39 ) dan satusatunya warna harus hitam

• ROOM ARRIVAL Wardrobe

  Yes

  No

  N/A

• Brankas digital di kamar tersedia dalam kondisi baik dan berfungsi dengan baik, bersih dan bersih?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Langitlangit kamar tamu, dinding, ventilasi dan panel dinding, alas dinding, sudut bersih: bebas dari debu, sidik jari, dan noda

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Lantai kamar tamu / karpet / ubin bersih tanpa noda, cat dan permukaan lainnya (termasuk sudut) bebas dari kerusakan lubang, keripik, sobekan, jahitan terbelah atau mengelupas

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Apakah ruangan pada suhu yang nyaman pada saat kedatangan dan bebas dari bau?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Apakah tempat tidur dibuat dengan rapi dan benar, bersih dan tanpa lipatan yang terlihat, seprai dalam kondisi baik (bebas dari lubang, sobekan, noda atau kerusakan apa pun),

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Apakah penutup selimut yang dipasang mengacu pada set standar Up (Jangan selipkan penutup selimut di bawah kasur) ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Apakah pelindung bantal tersedia untuk semua bantal?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Semua furnitur dan barang bawaan termasuk rak bagasi, bangku, dan meja selalu bersih (bebas dari debu) dan dalam kondisi sempurna

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Kamar dilengkapi dengan gorden anti tembus pandang berkualitas tinggi dan tirai atau gorden yang disempurnakan dengan gorden samping yang menutupi semua jendela atau area kaca lainnya dan kabel gorden serta pegas berfungsi dengan baik. Tirai dipasang dan digantung dengan benar dan benarbenar gelap jika ditutup

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Kamar tamu dilengkapi dengan satu tempat sampah yang bersih dan terawat?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Apakah kamar tamu memiliki minimal 1 set telepon, apakah telepon bersih bebas bau dan berfungsi dengan baik dan telepon lengkap dengan stiker direktori sesuai dengan manual standar, sangat bersih dan dalam kondisi sangat baik

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Perangkat Google Nest bersih dan berfungsi dengan baik, lampu menyala dan kenop tidak dalam mode senyap dan mikrofon aktif jika ada

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Tampilan di layar Google Nest sesuai dengan panggilan kepala pelayan, zona waktu, cuaca, suhu, kode QR, dan speaker suara jernih sesuai desain template jika ada

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Pastikan penyiapan Google Nest tidak memiliki setelan apa pun dari tamu sebelumnya jika ada

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Apakah semua jaminan (Kompendium, Menu tempat tidur di kamar, Menu mini bar, Menu layanan kamar, saluran TV) termasuk dalam kode QR yang ditempatkan di kamar?

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Di semua kamar, ketel dan kendi air, wadah teh, dan persediaan selalu bersih dan terawat dengan baik. Mesin ketel teh, teh, kopi, perbekalan, dan perlengkapan layanan baki disajikan dengan elegan dan diposisikan dengan nyaman di dekat outlet listrik

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Program penggunaan kembali sprei : Sprei diganti setiap 3 malam . Sprei mengikuti kartu penggantian linen & handuk ramah lingkungan Art Paper 260 gr glossy laminasi dalam kondisi baik dan disanitasi atau dimasukkan ke dalam kode QR

  Yes

  No

  N/A

• ROOM ARRIVAL Bed Room

  Yes

  No

  N/A

• Fasilitas Mug dan baki tersedia sesuai standar? dan Dua (2) gelas per kamar mandi disajikan dengan elegan

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Kamar mandi sangat bersih, bebas jamur, debu, serat, noda, rambut, serangga, dan permukaan lantai kamar mandi terawat dengan baik?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Lantai / ubin kamar mandi sangat bersih, bebas dari kerusakan bebas lubang, keripik, air mata, tidak ada grouting?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Cermin dan bingkai sangat bersih, bebas dari goresan, noda, sidik jari, dan debu

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Toilet dan mangkuk, termasuk pelek, alas, dudukan, penutup, perlengkapan krom, dan engsel selalu bebas dari noda, residu, dan berpenampilan prima ?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• "Perlengkapan bak/wastafel, kepala pancuran, dan sumbat selalu bersih dan dipoles. Wastafel dan saluran pembuangan bak selalu bersih tanpa noda dan tiriskan dengan benar."

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Tirai shower / partisi kaca shower bersih bersih dan bebas dari tanda air?

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Vanity bersih dan terawat, bebas goresan, noda dan jamur, rak dan tempat sabun bersih dan kering serta permukaan mengkilap

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Tempat sampah ditempatkan di kamar mandi dan dalam kondisi sangat baik dan Tempat sampah bersih di dalam dan luar

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• "Dua (2) gelas per kamar mandi disajikan dengan elegan dan gelasnya didesinfeksi dan bersih. Gelasnya ditutup dengan topi atau diletakkan terbalik di atas coaster"

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Apakah linen kamar mandi bersih tanpa noda dengan bau yang menyenangkan dan dalam kondisi sempurna (tidak ada lubang atau robekan)

  Yes

  No

  N/A

• ROOM ARRIVAL Bathroom

  Yes

  No

  N/A

• Apakah kertas toilet tambahan tersedia dan mengikuti GSM

  Yes

  No

  N/A

• ROOM ARRIVAL Balcony (If Applicable)

  Yes

  No

  N/A

• Balkon: furnitur, lantai, dinding, langitlangit sangat bersih

  Yes

  No

  N/A

• ROOM ARRIVAL

  Yes

  No

  N/A

• Apakah semua yang ada di ruangan berfungsi dengan baik / jika tidak semua masalah pemeliharaan dengan ruangan telah dilaporkan ke pemeliharaan dengan perintah kerja

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Apakah lingkungan di kantor nyaman, berpenampilan segar dan terawat bersih dan rapi, kualitas udara dan suhu baik?

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Setidaknya ada satu perlengkapan darurat dengan peralatan P3K, sesuai dengan peraturan keselamatan

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Perlengkapan pencahayaan terpasang dengan kuat pada dinding atau langitlangit dan Perlengkapan pencahayaan bersih (tidak ada debu atau sarang labalaba) dan tingkat pencahayaan dan memadai

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Kode QR untuk kain pembersih Kode warna, aturan Emas HK, Manual HK, Prosedur Penggantian Linen,, Layanan Wajib, Microsite, Troli pengaturan standar, Ruang pengaturan standar tersedia di Poster yang dipasang di kantor HK

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Apakah semua staf memiliki pengetahuan yang baik tentang aturan emas dan menerapkan aturan dengan benar

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Apakah semua barang hilang dan ditemukan dicatat dan disimpan dengan benar di tempat yang aman (mengikuti prosedur hilang dan ditemukan)

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Apakah perintah pekerjaan pemeliharaan dicatat dengan benar dan grup tukang whatsapp (HK,ENG dan HM/GM) tersedia?

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Apakah program pembersihan reguler tersedia dan mencatat kemajuan dengan benar

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Apakah program pembalikan matras tersedia dan diarsipkan dengan benar?

  Yes

  No

  N/A

• HOUSEKEEPING OFFICE

  Yes

  No

  N/A

• Seluruh Karyawan telah mengikuti program pelatihan yang relevan sesuai dengan jam Pelatihan Archipelago International

  Yes

  No

  N/A

• AMENITIES STORE

  Yes

  No

  N/A

• Apakah ruang penyimpanan fasilitas terpelihara dengan baik bersih dan rapi, kualitas udara dan suhunya baik?

  Yes

  No

  N/A

• AMENITIES STORE

  Yes

  No

  N/A

• Apakah semua fasilitas tertata rapi menggunakan sistem FIFO dan mencatat Keluar masuk menggunakan BIN CARD

  Yes

  No

  N/A

• AMENITIES STORE

  Yes

  No

  N/A

• Apakah makanan dan perlengkapan kamar mandi disimpan secara terpisah?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Apakah penyimpanan bahan kimia dan penyimpanan mesin di toko yang berbeda dengan fasilitas kamar tamu?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Apakah ruang penyimpanan bahan kimia terawat, bersih dan rapi, kualitas udara dan suhunya baik?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Apakah MSDS tersedia di ruang bahan kimia? Apakah staf memiliki pengetahuan yang baik dan memahami cara bekerja dengan aman dengan produk bahan kimia?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Apakah tim housekeeping memiliki pengetahuan yang baik tentang bahan kimia pembersih, peralatan, dan mesin?

  Yes

  No

  N/A

• CHEMICALS STORE

  Yes

  No

  N/A

• Inventaris Konsumsi Bahan Kimia dicatat dalam basis bulanan dan menggunakan laporan inventaris untuk pertemuan P&L dan sejalan dengan anggaran ?

  Yes

  No

  N/A

• EQUIPMENT

  Yes

  No

  N/A

• Apakah semua mesin, peralatan, dan perlengkapan Housekeeping dibersihkan setelah digunakan?

  Yes

  No

  N/A

• EQUIPMENT

  Yes

  No

  N/A

• Apakah dudukan bantalan dan rambu lantai digantung di dinding dan bersih?

  Yes

  No

  N/A

• EQUIPMENT

  Yes

  No

  N/A

• Apakah Inventaris Peralatan dicatat setiap bulan dan memiliki alat yang cukup bagi tim untuk mendukung operasi

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Apakah area pemilahan bersih?

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Apakah penyortiran linen ditentukan menurut kategori tertentu (yaitu item biasa dan tanah berat dalam muatan terpisah)?

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Apakah mereka mengikuti urutan fungsi penyortiran (yaitu rusak, noda tanah yang berat, salah tempat di sisi)?

  Yes

  No

  N/A

• LAUNDRY PRODUCTION /SORTING AREA

• Apakah ada minimal 2 tempat sampah/wadah/keranjang troli terpisah untuk handuk dan linen kotor dan tidak diletakkan di lantai saat linen kotor turun dari pantry lantai?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah ruang linen bersih dan rak diatur dengan baik dan diatur dengan memisahkan ukuran dan nama item secara logis?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah rak linen diberi label untuk memastikan pengeluaran nama dan ukuran item linen yang benar?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah di dalam rak ruang pantry linen bebas dari segala jenis penghalang atau barang yang bukan tempatnya? dan bagian atas rak ada ruang kosong?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah catatan pergerakan linen sesuai (yaitu linen tanah dikirim ke produksi Laundry atau outsourcing)?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah prosedur pengeluaran cucian disediakan (sistem penukaran) Selalu mengeluarkan linen bersih dalam jumlah yang sama dengan yang diterima kotor?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah linen bersih berasal dari laundry luar menggunakan pelindung (dalam penutup tas)?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah semua seprai dan handuk diberi label dengan nama atau logo hotel mengacu pada Manual Standar Merek?

  Yes

  No

  N/A

• CLEAN LINEN ROOM

  Yes

  No

  N/A

• Apakah inventaris Linen diselesaikan setiap bulan dan mempertahankan level PAR (4 PAR) dan apakah sudah dievaluasi dengan benar (1 Par di ruangan/outlet/1 Par di Laundry/1 Par di sirkulasi dan 1 par sebagai cadangan)

  Yes

  No

  N/A

• LAUNDRY VALET

  Yes

  No

  N/A

• Apakah tas/kotak binatu tersedia saat mengambil laundry tamu?

  Yes

  No

  N/A

• LAUNDRY VALET

  Yes

  No

  N/A

• Apakah proses pengerjaan Laundry Garment/dry cleaning/pressing handle sudah sesuai dan mengikuti prosedur?

  Yes

  No

  N/A

• LAUNDRY VALET

  Yes

  No

  N/A

• Apakah pakaian yang dilipat ditempatkan di dalam keranjang/kotak atau wadah elegan lainnya dengan slip cucian

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Apakah pantry bersih dan rapi serta lantai/dinding/ubincat bebas dari lubang/keripik/lecet/bekas dan bebas cacat

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Apakah pantry segar dalam penampilan dan ventilasi tersedia dan berfungsi dengan baik (mis. Bebas dari bau tidak sedap dan tidak lembab)

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Apakah handuk linen bersih tersedia dalam stok yang cukup dan ditata dengan rapi

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Ada wadah yang tersedia untuk handuk dan linen kotor. Wadah dikosongkan sebelum penuh dan handuk tidak tertinggal di lantai

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Apakah pantry bebas dari piring atau peralatan makan dari ruang makan dibersihkan, dan dari barang yang tidak perlu

  Yes

  No

  N/A

• SATELIT PANTRY

  Yes

  No

  N/A

• Jika ada peralatan kebersihan (sapu, duspant, mop), apakah digantung rapi di dinding?

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Apakah gerobak, troli, dan keranjang rumah tangga rapi, bersih, dan teratur (bebas dari tanda, stiker, dan grafiti)

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Apakah pengaturan fasilitas standar troli dan standar kamar diatur dengan gambar dalam barcode

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Apakah gerobak Housekeeping, troli, keranjang, dan peralatan lainnya ditempatkan dengan benar di lorong jauh dari jalan tamu

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Apakah seprai dan handuk bersih tersedia dan diatur dengan rapi dan jenis dan jumlah yang benar untuk tempat tidur dan kamar mandi

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Apakah tas linen kotor tersedia dan ditempatkan terpisah dari linen bersih

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Apakah troli linen atau keranjang linen tersedia dan tidak terlalu penuh dengan linen kotor?

  Yes

  No

  N/A

• ATTENDANT TROLLEY

  Yes

  No

  N/A

• Apakah kantong sampah tersedia dan tidak kelebihan beban

  Yes

  No

  N/A

• ATTENDANT TROLLEY Amenities Set Up

  Yes

  No

  N/A

• Apakah fasilitas di troli dan keranjang diatur dengan rapi dan bersih

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Apakah perlengkapan kebersihan/bahan kimia tersedia di dalam carry caddy yang bersih dan tertata rapi? (Caddy tray harus bebas dari botol plastik bekas)

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Apakah alat untuk mencuci gelas minum diletakkan terpisah dengan alat untuk membersihkan kamar mandi ?

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Apakah semua bahan kimia diberi label dengan nama produk dan dalam botol penyemprot yang benar (mengacu pada MSDS)?

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Apakah perlengkapan kebersihan ditempatkan terpisah dengan fasilitas makanan (kopi, teh, gula)?

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Apakah kain pembersih berkode warna tersedia di troli dan petugas menggunakan kode warna sesuai instruksi dan mengikuti prosedur memiliki 3 Par

  Yes

  No

  N/A

• ATTENDANT TROLLEY Chemicals set up

  Yes

  No

  N/A

• Apakah sikat toilet ditutup dengan benar dan ditempatkan terpisah dengan alat pembersih lain untuk menghindari kontaminasi silang?

  Yes

  No

  N/A

• GROOMING AND BEHAVIOUR

  Yes

  No

  N/A

• "Semua tim Housekeeping yang ditemui mengenakan pakaian profesional, bersih, dan berpenampilan baik seragam dan name tag"

  Yes

  No

  N/A

• GROOMING AND BEHAVIOUR

  Yes

  No

  N/A

• Apakah petugas area umum keluar dari kamar kecil saat tamu menggunakan kamar kecil?

  Yes

  No

  N/A