Title Page
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Conducted on
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Prepared by
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Location
AUDIT POINT
PUBLIC AREA - Lobby Entrance
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Are the building entrances clean, parking lots and gravel areas free of weeds and trash?
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Are all exterior /signage /canopies in excellent condition, firmly attached, and clean, well maintained, well-lit and spotless ?
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Does the landscaping appear to be clean and well maintained?
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Are the sidewalks and borders clean and properly edged, have small trees been trimmed correctly and are any dead trees present?
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Driveway and walkways/ drop off are sufficiently lit, clean (free of debris, litter and obstructions) and well maintained. Walkways and drop off are kept clear of cigarette butts and paper and plastic and the Carpet place mat not worn color and clean ?
PUBLIC AREA - Lobby
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Lobby music, lighting, ambience standard and lobby furniture and fixtures clean, organized, and in good condition
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All desks and sofa in public view are presentable and approachable, clean and in excellent condition
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Are the walls skirting and edges clean and debris free. The sunblast stickers in good condition, free from chipping
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Have the hard floors been dusted , washed and dried, are they smear free?
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Have all the maintenance issues in the lobby been reported to maintenance complete with the work order
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The lobby feels fresh and smells good and fragrants works well and meets standards
PUBLIC AREA - Rest Room
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Does the restroom feel clean when entering, free from dust and the air quality is fresh
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Public restrooms supplies include as well: - Soap dispenser, hand dryers, paper towels, are full. A waste receptacle is available - it is emptied as needed, before reaching 3/4 full.
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Are all the doors / the floors,/ the walls clean and sanitized and high dusting completed?
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Cubicles clean, in good repair with dust bin present and feminine sanitary product receptacle is available per stall ( lady Restroom)
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"Toilet, urinal clean and in good working order/ repair ? All the toilet seat rubber buffer are free from mold and in good condition and complete. The position of the toilet seat is ready to use ( down position) and the cover up (open position)
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Are toilets and urinals clean and sanitized? and in good condition, free from fading and scratches and clean silicone free from black moss around the sealant
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"Are paper Towels / Facial tissues or hand dryer available in public restroom and the liquid hand soap available in public restrooms and refilled regularly (not less than 50% full) ?
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Is liquid hand soap available in public restroom and refilled regularly (not less than 50% full) ? and Extra toilet roll is available with the stickers on it per stall in all public restroom
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The mirror and frame are spotlessly clean, free of streaks, smudges, fingerprints, and dust.
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Were the basins not blurry, taps and plug holes cleaned and polished?
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Have the spaces in between tiles been cleaned?/Have all surfaces been wiped dry?/ Have all tiles been checked to make sure there are no dirty streaks on the tiles? /
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Were exhaust fans cleaned?/ Drain holes and plug holes cleaned?
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Have all the maintenance issues with the restroom have been reported to maintenance with the workorder
PUBLIC AREA - Guest Elevator
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The environment in the elevators comfortable clean and well maintained free from lingering smell lighting levels in good working order and sufficient lit mirror / brush clean and well polish, trim, molding, hand rails are clean , not sticky and free from fingers print music volume (where applicable) air quality temperature Ceiling light free from dust and dead insect
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Lift directory are install inside the elevator and lift sticker outside and inside are follow brand specification,clean free from scratches,torn and if any hotel promotion is available in the lift, are they in good condition, clean and update?
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Elevator Emergency push buttons are illuminated and spotlessly clean , and hand sanitizer available
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Are floor, walls skirting and edges clean and debris free . The sunblast stickers in good condition, free from chipping
PUBLIC AREA - Guest Corridors
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"The environment in the Guestrooms' corridor is always comfortable clean and fresh in appearance lighting levels air quality temperature music volume (where applicable)
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Has the entire corridor floor being cleaned with a broom or vacuum and free of cobwebs
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Are plants in the corridors regularly watered and maintained (pruned, dry leaves removed, etc.)? if any
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Are corners and edges of the carpet cleaned and the flooring (i.e. High grade, elegant area rugs or high-density carpet) in good repair and free from lingering smell
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Have the walls been cleaned appropriately to ensure there are no smudges, stains or fingerprints?
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Are the lights, picture frames and glass features cleaned appropriately
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Are water dispensers available in the corridor, work properly, clean? A water resistant carpet under-liner under the dispenser container available and the hot water taps are off? "No Plastic bottle poster " follow the brand standard specification are available and place above the water dispenser
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Emergency staircase clean, the staircase trim, moldings, handrails, etc. are spotlessly clean and in good condition
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Have all the maintenance issues with the corridors been reported to maintenance with the workorder
PUBLIC AREA - Swimming Pool (Outdoor)
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The pool and its surroundings (Landscaped Areas/Grounds Upkeep) are spotlessly and clean
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If pool is unattended, a sign is clearly posted noting that there is no lifeguard on duty and guests swim at their own risk.
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Pool attendants are on site and interact with guests and wear uniforms neatly and pay attention to the cleanliness of the pool when there are not many guests
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All safety rules and regulations - including local special regulations and "No Diving" signage - are clearly posted around the pool and easily visible to Guests. The main language is in English and the secondary is in local national language , follow the brand standard specification
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There is a container available for soiled towels. The container is emptied before it is full and towels are not allowed to remain on the floor.
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The Pool water are clear and the PH are correct, no missing tiles and the groute inside the pool are clean ( free from mold )
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The pool floor is clean, no grout is lost and the floor is in good condition, free from chipping and crack and free from mildew
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Changing rooms are always clean with a fresh smell, including lockers, vanity, floors, stalls, sinks, soap dispensers, toilets (seats, bases, etc.) mirrors, and head shower
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Have all the maintenance issues with the pool been reported to maintenance with the workorder
PUBLIC AREA - Staff Lockers
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Ventilation systems are working properly (free of any unpleasant odors) and exhaust fan on top of the toilet room free from dust and cobwebs
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Lighting fixtures are clean (no dust or cobwebs) and firmly attached to the wall or ceiling.
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vanity counter and sink in a good repired always clean and well maintained, free of mold and shower in working condition
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Ceilings, walls, floors, door and windows being clean, free of dust and stains. Paint and surfaces are free of damage. Ceiling vents and panels are clean and free of dust and lint. Ceilings in showers are clean, well maintained and free of mold and defect free
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Toilet bowls, urinal, sink is clean inside and outside, there are no stains, streaks or residue. Toilet seats are clean, free of spots, stains and streaks.
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Have all the maintenance issues with the lockers been reported to maintenance with the workorder
PUBLIC AREA - Garbage room
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Is the garbage room clean and well organized
ROOM ARRIVAL - Entrance
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Are the Guest Room doors clean? Are they free of marks, dust and lint, perfectly clean - top, edges, handle or knob, hinges and door frame, door vent. and door stopper free from dust
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"Doors are perfectly well maintained - free of scratches and damage. Guestroom doors have no visible chips, cracks or stains.Does the door open easily?and do all the light switches work properly
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Does the room feel clean when entering, and the air quality is fresh
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Security door latches are work perfectly with notification sticker appear on the door above door latch and the main language is in English and the secondary is in local national language and Safety information, room fire exit guest room floor plan and evacuation procedures, according to regulations, are installed on the back of the guest room,
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Qiblat sign available on the ceiling follow the brand standard specification
ROOM ARRIVAL - Wardrobe
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"Is the shelf clean and free of dust? and 6 hangers ( minimum ), available accordance to archipelago standard manual design ?
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Were laundry basket and laundry bill are available accordance to Archipelago standard manual design, clean, free of dust or debris and in perfect condition ?
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Were 2 set of slippers available accordance to Archipelago standard manual design, clean, free of dust or debris and in perfect condition ? Each room should have one pair for male ( size 44) and one pair for female ( size 39 ) and the sole color has to be black
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Digital in-room safe - is available in good condition and work properly , spotlessly and clean ?
ROOM ARRIVAL - Bed Room
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Guestroom ceiling, walls, wall vents and panels, wall bases, corners are spotless: free of dust, fingerprints, and smudges.
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Guestroom floors/carpet /tiles are spotlessly clean, paint and other surfaces (including corners) are free of damage - holes, chips, tears, split seams or peeling.
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Was the room at a comfortable temperature on arrival and free of odor?
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Was the bed neatly and properly made, clean and with no visible creases, linens are in good condition (free of holes, tears, stains or any damage),
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Was the duvet cover set up refer to standard set -Up (Do not tuck in duvet cover under the mattress) ?
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The pillow size as per standard recommendation by GSM 50 x 90 and in good condition
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Was pillow protector available for all pillows ? and the waterprove ?
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All furniture and case goods - including luggage rack(s), bench(s) and desk(s) - are always clean (free of dust) and in perfect condition
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Rooms are equipped with excellent quality blackout drapes and enhanced shades or blinds with side drapes covering all windows or other glass areas and drapery cords and springs are functioning properly. Draperies are hooked and hung properly and completely black out where closed
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Was Guestroom is equipped with one clean and well-maintained waste bin ?
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Was guestroom having at a minimum 1 telephone set, was telephone clean free odor and work properly and telephone complete with directory sticker accordance to standard manual, spotlessly clean and in excellent condition
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Google Nest devices are clean and working properly, light is on and the knob is not in mute mode and microphone is on if any
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The display on the Google Nest screen corresponds to the call the butler, times zone, weather, temperature, QR code and clear voice speaker as per template design - if any
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Ensure the Google Nest set up doesn't have any settings from previous guests - if any
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Is all collateral ( Compendium, In room bed menu, Mini bar Menu , Room service menu, TV channel) included in the QR code placed in the room ?
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In all rooms, the kettle and Water jug ,tea dish , and supplies are always spotlessly clean and well maintained. The tea kettle machine, tea, coffee, supplies and tray service ware are elegantly presented and conveniently positioned near electrical outlets.
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Bed linen reuse program : Bed linen is changed every 3rd night . A Bed Linen following the Eco friendly linen & towel replacing card - Art Paper 260 gr glossy laminated in good condition and sanitized or put in QR code
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The Coffee or tea mugs with logo and tray Amenities are available as per standard ? and the amenities as per standard recommend by the corporate
ROOM ARRIVAL - Bathroom
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The bathroom frame , doors are in good condition, free of damaged,mildew and spotlessly
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Bathroom is spotlessly clean, free of mildew, dust, lint, stains, hair, insects, and bathroom floor surfaces were well maintained ?
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Bathroom floors /tiles are spotlessly clean, free of damage - free holes, chips, tears, missing the grouting?
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The mirror and frame are spotlessly clean, free of streaks, smudges, fingerprints, and dust.
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Toilet and bowl, including rim, base, seat, cover, chrome fixtures and hinges are always free from stains, residue and have an excellent appearance ?
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Tub/sink fixtures, shower head and stoppers are always spotlessly clean and polished. Sink and tub drains are always spotlessly clean and drain properly.
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Tub/sink fixtures and stoppers are functioning properly, maintained in excellent condition (no drips, free of cracks, stains and chips).
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Shower curtain/shower glass partition being spotless clean and free of watermark?
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Vanity is clean and well maintained, free of scratches, stains and mildew, shelving and soap dish clean and dry and the surface are shine
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Waste bin is placed in the bathroom and in excellent condition and Waste bins are clean inside and out.
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Two (2) glasses per bathroom are elegantly presented and the glasses are disinfected and spotlessly clean. The glasses are either covered with a cap or placed upside down on a coaster
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The bathroom tray with the Amenities mugs as per brand and amenities available as archipelago standard set up ?
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Is Bath linen being spotlessly clean with a pleasant smell and in perfect condition (no holes or frays).
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Is extra toilet paper available and follow the GSM with the sticker on it ?
ROOM ARRIVAL - Balcony (If Applicable)
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Balcony: furniture, floor, walls, ceiling are spotlessly clean
ROOM ARRIVAL
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Is everything in the room working properly / if not did all the maintenance issue with the room have been reported to maintenance with the workorder
HOUSEKEEPING OFFICE
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Is the environment in the office are comfortable, fresh in appearance and well maintain clean and neat, the air quality and temperature are good?
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There is at a minimum one emergency kit with first aid equipment, complying with safety regulations.
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Lighting fixtures are firmly attached to the wall or ceiling and Lighting fixtures are clean (no dust or cobwebs) and lighting levels and sufficient
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The QR code for Color code cleaning cloth, HK Golden rules , HK Manual ,Linen Change Procedure,, Mandatory Service , Microsite, Standard set Up trolleyb ,Standard set up room are available in Poster posted at the HK office
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Do all staff have a good knowledge of golden rules and implement the rules correctly and the Golden rules are displayed in the Housekeeping office, easy to read by the team?
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Were all lost and found items recorded and properly store in a safe place (follow lost and found procedure)
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Is the maintenance work order recorded properly and handyman group whatsapp (HK,ENG and HM/GM) available ?
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Were the regular cleaning programs available and filed properly the progress
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Is the Handiman team daily following the Housekeeping team ?
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All Employees have attended the relevant training programs following the Archipelago International Training hours .
AMENITIES STORE
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Was amenities store room well maintain clean and neat, the air quality and temperature are good?
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Were all amenities neatly arranged using FIFO system and record In and out using BIN CARD
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Are the food items and bathroom amenities stored separately?
CHEMICALS STORE
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Is the chemical storage and machinery storage in a different store with guest room amenities?
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Is the chemical store room well maintained, clean and neat, the air quality and temperature are good?
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Is the MSDS available in the chemicals room? Did the staff have a good knowledge and understand how to work safely with the chemicals product?
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Is the housekeeping team have a good knowledge of cleaning chemicals, tools and machinery?
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Chemicals Consumption Inventory are recorded in monthly bases and use the inventory report for the P&L meeting and inline with the budget ?
EQUIPMENT
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Are all Housekeeping machines, tools and equipment cleaned after used?
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Is the pad holder and floor signage hung on the wall and clean?
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Is the Equipment Inventory recorded monthly and have enough tools for the team to support operation
LAUNDRY PRODUCTION /SORTING AREA
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Is the sorting area clean?
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Is the sorting of linen defined according to specific categories (i.e. regular items and heavy soil in separate load)?
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Do they follow the sorting function sequence (i.e. damaged, Stain heavy soil, misused place a side)?
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Is there minimum 2 seperate bins /containers/ trolley hamper for dirty towels and linen and not placed on the floor when the soiled linen comes down from the floor pantry?
Laundry In house
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Check the Laundry incoming water supply and ensure it meets the standards required, water PH to be 7 and no contaminants eg, rust or dirt
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"All safety devices on the washing machine are working correctly. Ensure no obstructions at the point of operation. Load capacity is followed at least 75% load and ensure correct chemicals are programmed or used in the wash process
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"All safety devices on the tumble dryer are working correctly. Ensure no obstructions at the point of operation and the load capacity of the dryer is followed, do not overload. The timer and time progtam are set as per standard
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All safety devices on the Flat work ironer are working correctly. Ensure no obstructions at the point of operation and loading on to roller when the linen is ready and roller is fully loaded
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Folding station free from any stain,damaged and torn
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" Separate items for spotting to be treated by type of stain, severity of stain, fabric type and use correct chemicals for each treatment
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"Pick-up, Loading, and Sorting the Linen. Different items require different types of washing and detergents. Quality linens are hand sorted and pre-cleaned. Heavily soiled linens are placed in an area where they cannot contaminate other articles.
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The cleanliness in all areas are up to standard, clean floor and all the laundry ceilings free from dust, lint, and cobwebs
CLEAN LINEN ROOM
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Is the linen room clean and shelving well arrange and organized by logically separating items size and name?
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Are the linen shelves are labeled to ensure the correct issuing of any linen items name and size?
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Are inside linen pantry room shelves free from any type of obstruction or items that not belong there? and the top of the shelving are free space ?
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Is the linen movement record accordingly (i.e. soil linen send to Laundry production or outsourcing)?
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Is the procedure for laundry issued provided (the exchange system) Always issue clean linen in the same amount as soiled received?
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Is the clean linen coming from outside laundry using protection (in bag covers)?
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Are all the linen and towels tagged with the hotel name or logo refer to Brand Standard Manual?
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Is the Linen inventory completed on a monthly base and maintain the PAR level (4 PAR) and are they evaluated properly (1 Par in the room /outlet /1 Par in the Laundry / 1 Par in circulation and 1 par as a reserve)
UNIFORM ROOM
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Is Uniform room clean and Uniforms hung properly?
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Is the uniform placed in separate areas according to the section and department?
LAUNDRY VALET
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Is the Laundry Garment Service available daily?
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Is the laundry bag/box available when picking up guest Laundry?
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Is the processing of Laundry Garment/ dry cleaning /pressing handle in accordance and following the procedure?
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Is the Folded garments are placed inside a basket/box or another elegant container with the laundry slip.
SATELIT PANTRY
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Was the pantry clean and neat as well as the flooring/ wall / tiles / paint work free of any hole /chips/scuff /mark and defect free
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Was the pantry fresh in appearance and ventilation are available and working properly (i.e. Free of any unpleasant odors and not humid)
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Were clean linen towels available in sufficient stock and neatly arrange
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There is a container available for soiled towels and linen. The container is emptied before it is full and towels do not remain on the floor.
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Was the pantry free from plates or cutlery from in room dining clear up, and from unnecessary items
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If there were cleaning equipment (broom, duspant, mop), are they tidily hang up on the wall ?
ATTENDANT TROLLEY
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Were housekeeping carts, trolleys, and baskets neat, clean, and organized (free from marking, stickers and graffiti)
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Were trolley standard set ups of amenities and room standard set up with picture in barcode
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Were Housekeeping carts, trolleys, baskets and other equipment properly placed in the hallways out of the guests way
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Were clean linen and towels available and arranged neatly and correct type and amount for bed and bath
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Was dirty linen bag available and placed separately from clean linen
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Was the linen trolley or linen hamper available and not overfilled with the soiled linen?
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Was rubbish bag available and not overloaded
ATTENDANT TROLLEY - Amenities Set Up
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Were amenities in trolleys and baskets being organized neatly and cleanly
ATTENDANT TROLLEY - Chemicals set up
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Are the cleaning supplies/chemicals available in clean carry caddy and neatly arrange? (Caddy tray should free from the used plastic bottles)
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Are the tools for washing drinking glasses put separately from the tools for cleaning the bathroom ?
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Are all the chemicals labeled with product name and in proper sprayer bottles (referring to MSDS)?
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Are the cleaning supplies placed separately with food amenities (coffee, tea, sugar)?
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Are the color coded cleaning cloths available in the trolley and the attendant uses the color code as per instruction and follow the procedure has 3 Par
GROOMING AND BEHAVIOUR
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All Housekeeping team encountered are wearing professional, clean and well-fitted uniforms and name tags
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Does the Public area attendant exit from the restroom when guests are using the restroom?
LINEN INVENTORY
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Is the Linen inventory completed on a monthly base and maintain the PAR level (4 PAR) and are they evaluated properly (1 Par in the room /outlet /1 Par in the Laundry / 1 Par in circulation and 1 par as a reserve)
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Unused linen is stored in a separate place, not mixed with linen used in operations
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The Purchase request for linen is analyzed based on the life cycle of linen ?
