Aspire 2 -BETA Test 2

Information

Core Role Performance

Technical Competence

Value for Money - Brilliant Customer Service: Technical Competence
SNR: Trained and routed across all products, install and service. Has a good understanding of how our network operates. Tech: Trained and routed across all products, install and service. Entry: Making good progress towards being competent in the install and repair of all products.
SNR: Passes all retro audits. Tech/Entry: Responds positively through corrective action to feedback on failed retro audits.
SNR: Accredited and completes retro audits during elf visits
SNR: Works alongside Net Ops Technicians to resolve Res customer issues.
SNR: Where accredited completes basic network activities such as tap plate replacement, amp to tap plate lead replacement etc.
All: Achieving the targets set for the compliance measure of Red Button, DTV Medic, Ernie etc.
SNR/Tech: Passes all live audits. Entry: Responds positively to corrective action plans if there has been a failed live audit.
Score to this section:
- Achieved all - Plus
- Achieved all
- Achieved most
- Achieved some
- Missed most
- Missed all

Dependable

Good Quality Value for Money: Dependable
SNR/Tech: Receptive to working anywhere within the HOD region within shift hours. Entry: Making good progress towards having a full quota within the timescales expected as part of the induction plan.
SNR: Positively supports & engages in new initiatives and activities; with positive output i.e. Trialist for IFT and provides constructive feedback. TECH; positively supports and engages in new initiatives and activities; with evidence of positive output i.e cross sell.
SNR: Can demonstrate best practice to other techs to assist in their development
ALL: Where cabinets have been assigned as part of the CCU programme, you can demonstrate that your audits have been completed.
ALL: Flexible in overtime requests
ALL: On days when the work allocation is light or the tech has availability; the PDA shows the tech at available status as soon as it is possible to do so enabling FSSOC to load more jobs.
ALL: If all work looks like it is in jeopardy the situation is flagged early to ensure it is completed within the team/region.
Score for this section
- Achieved all - Plus
- Achieved all
- Achieved most
- Achieved some
- Missed most
- Missed all

Essentials

Innovative & Challenging - Value for Money: Essentials
SNR: Participates in ad hoc field audits i.e repull verification
ALL: Always helps to identify & develop opportunities to enhance safe working practices
ALL: TOTE; Ctrack, KPI's and customer feedback suggests that performance relating to first job and PDA job staging are all to standard
ALL: Rotate CPE stock and manage levels so no more than 5 items are over 28 days old
ALL: Adheres to the holiday guidelines & plans leave accordingly
ALL: Adheres to the company guidelines on mobile usage and expenses
Score for this section
- Achieved all - Plus
- Achieved all
- Achieved most
- Achieved some
- Missed most
- Missed all

Personal Impact

Value for Money - Brilliant Customer Service: Personal Impact
SNR: Willing to buddy Entry Level Techs
ALL: Has a 'lean forward' approach to preparing for monthly reviews, by bringing supporting evidence to the meeting
ALL: NPS long survey tends to have all promoter scores & positive comments where the tech is mentioned
ALL: Feedback is always positive demonstrated by the receipt of Shouts and feedback form colleagues & Manager
ALL: The mobile spend reflects that pre-calling & calling ahead is being completed
Score for this Section

Operating Levels & Sign Off

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