Information
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Technician name & Tech number (this will be document title)
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Payroll number: (Required for HR)
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Visit Date/Time
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Location
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Completed By:
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Visit objectives: (If planned, bullet point key areas for discussion).
Pre-visit information:
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Please include any relevant images:
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Detail: (Review supporting documentation examples: Team Briefs, Support Plans, KPI, NPS, Any follow up actions from last visit, etc... ).
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Is there anything you would like to discuss during this visit? (Tech to answer prior to next steps).
On site activity
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Provide a summary of visit (include actions you took to support your Technician):
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Please include any relevant images: (All Images should comply with data protection policy).
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Technician summary of visit:
Company Behaviours & Aspire evidence: (Capture a summary of what behaviours have been observed during the visit).
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- Insatiable Curiosity
- Heartfelt Service
- Delightfully Surprising
- Red Hot
- Smart Disruption
- Straight Up
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List examples of any actions that support behaviours:
Next steps: (Objectives to support development).
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Engineer to list agreed actions for next steps.
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Review date: (In line with S.M.A.R.T action planning).
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Technician
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Observer
