Preventative Maintenance Report

• Conducted on

  Date

• Customer Name

• Project Number

• Support Ticket

• GuardianCare Contract

• Location Address
  Address

• Client Contact

• Client Email

• Client Phone

• Support Technician

  Select Greg Haines Adam Shapiro Malaki Lewis Morgan Wooton Michael Dela Cruz Other

  • Greg Haines
  • Adam Shapiro
  • Malaki Lewis
  • Morgan Wooton
  • Michael Dela Cruz
  • Other

• Accompanying technician

• Are there any outstanding Support tickets

  Yes

  No

  N/A

• Restate support trip items

• Ticket number / Punchlist

• If there are any issues come up from the client while onsite, add to this field

• GuardianCare contact updates

  Add

  Delete

  No updates

• Provide updated client information to update the guardian care portal. Provide name, email, and phone number to be deleted

• Personnel Update

• Personnel Update

• Personnel Update

• Personnel Update

• Provide updated client information to update the guardian care portal. Provide name, email, and phone number.

• Personnel Update

• Personnel Update

• Personnel Update

• Personnel Update

Verification and Documentation

• Final comments/outstanding Punchlist items

• Has any equipment been relocated

  Yes

  No

• If any equipment has been since installation make notes of the change. Depending on the scale of the move inform supervisor to verify that the move was approved. any major moves could result in breech in warranty

• CAD Drawings

  Up-To-Date

  Updates required

• Are changes needed for "As-built" drawings

  Yes

  No

  N/A

• What changes are required

• Redlines updates need to be attached to clients project (B.C) so the modifications can be adjusted to the portal

• Complete redlines while onsite. Once complete send engineering to updated and modifications added to the portal

• INSTRUCTIONS
  
  1. Please answer the questions below.
  2. Add Photos in ""Images"" and Comments in ""Notes"" on each question.
  3. Add a Corrective Measure in ""Action."" Provide a description, assign to a member, set priority, and due date
  4. Complete the audit by providing a digital signature
  5. Share your report by exporting as PDF, Word, Excel or Web Linkz

Physical Installation

• Confirm all i.e HDMI, DP, etc. are displaying properly on video wall and Aux displays.

  Pass

  Fail

• Verify with customer's laptops or other assets when testing.

• Confirm all "OFE/GFE" equipment is connected

  Pass

  Fail

• Any Additional comments about the "Physical Installation"

• If there is anything that is out of the ordinary of a typical installation please notate here

Electrical

• As we are not licensed electricians HaivisionMCS team members can only spot check electrical coming from client infrastructure. If any issues that could possibly result in system failure this will be brought up to the client.

• Confirm that all AV equipment is powered from the designated power circuit and outlets.

  Pass

  Fail

Rack Mounted Equipment

• If any changes have been made after installation, verify that these adjustments have been noted on the "redlines" to be modified for clients "as-builts." Verify front, back, and sides of the rack

• Confirm that all rack equipment is installed in accordance to engineering rack elevations

  Pass

  Fail

• if any equipment has been change since the installation revise CAD drawings

• Confirm airflow through the rack according to project documentation.

  Pass

  Fail

• Verify that there are no obstructions to airflow in the rack. The temperature in the AV rack needs to be within a heat tolerance for AV Equipment. Make sure that equipment is not hot within the rack

• Confirm that all components installed in AV equipment racks are free from dirt, dust, water, or any other element that would compromise the performance and/or longevity of the AV system.

  Pass

  Fail

• Any additional comments about "Rack Mounted Equipment"

• If there is anything that is out of the ordinary of a typical installation please notate here i.e. rack panel taking off etc.

Rack Mounted KVM

• Confirm the KVM switches properly between all devices

  Pass

  Fail

• Confirm proper keyboard and mouse control of all devices

  Pass

  Fail

• Confirm that keyboard short-cut "cheat sheet" can visibility be shown on the KVM

  Pass

  Fail

Rack Serviceability

• If there are obstructions prohibiting the disconnection of terminations on the back of AV equipment, there must be sufficient cabling to permit the equipment to be pulled from the front, and disconnected there.

• Can equipment be pulled for repair or replacement without hindrance.

  Yes

  No

  N/A

• If equipment must be RMA'd in the future, can cables be easy disconnected and reconnected when equipment is re-installed

Cable Management, Termination, and Labeling

• Confirm that tie wraps are not too tight as to deform the cable. Ensure cables are laced and bound with Velcro ties.

  Pass

  Fail

• Confirm that terminations are free from stress due to gravity acting on the cabling or cable dressing technique.

  Pass

  Fail

• Describe the issue

• Confirm terminations have a sufficient service loop, allowing a re-termination or two without having to open a cable bundle or pathway to lay in a new cable.

  Pass

  Fail

• Describe the issue

• Confirm that cables are not bent beyond their minimum bend radius to maintain signal integrity.

  Pass

  Fail

• Confirm all cables have clearly legible, unambiguous identifying labels, and labels are oriented and positioned consistently. Labels are visible without system disassembly and are not hidden in cable bundles.

  Pass

  Fail

• Confirm that all cable terminations are made securely

  Pass

  Fail

• Confirm all labeling nomenclature are consistent with drawings

  Pass

  Fail

• Additional Comment in regards to "Cable Management, Termination, and Labeling"

• If there is anything that is out of the ordinary of a typical installation please notate here i.e new cables added to the system .

Global cache control equipment, Software, and Networking

• Verify that the Global cache control system is implemented in a manner consistent with the requirements.

  Pass

  Fail

• Verify that all global cache control systems are properly communicating with the equipment intended.

  Pass

  Fail

• Verify that remote management tools such as virtual touchpanels, internal web applications, or manufacturer’s applications are configured and functional

  Pass

  Fail

• Additional Comment in regards to "Control, Software, and Networking"

• If there is anything that is out of the ordinary of a typical installation please notate here i.e rack panel taking off etc

Audio/Video Performance

• Run a system check to verify that all audio and video performance is working

Audio

• All audio performance tests are made from all electronic system inputs (first physical output of source media, all I/O plates, mic inputs) to all electronic system outputs (all outputs connected to amplifier inputs, all connections to external facilities (to other rooms, buildings or external services such as broadcast connections).

• Verify the latency of the audio system.

  Pass

  Fail

• Are microphones present

  Yes

  N/A

• Verify that the operation of wireless audio systems (RF and IR) is as defined in the project documentation.

  Pass

  Fail

• For conference systems, adjust microphone input gain to demonstrate that "standard talker," positioned at each talker position in the room, produces a 0 dBu level at the output of the output bus of the audio conference DSP device. Verify signal levels for both transmit and receive using normal speech.

  Pass

  Fail

• The speech reinforcement system shall be stable and operate without feedback.

  Pass

  Fail

• Confirm that all zones are sending out audio.

  Pass

  Fail

• Measure audio system headroom. Audio system should be capable of performing above nominal operating levels without distortion.

  Pass

  Fail

• Verify that coverage of the audio systems in listener areas meets the performance requirements.

  Pass

  Fail

• Verify that all DSP based products have been programmed as defined in the project documentation.

  Pass

  Fail

• Verify that any required muting or operational change of the installed sound system(s) has been made in accordance with local requirements and/or design specifications in the event of emergency.

  Pass

  Fail

Video

• All video performance tests are made from all electronic system inputs (first physical output of source media, all I/O plates) to all electronic system outputs (all outputs connected to display inputs, all connections to external facilities (to other rooms, buildings or external services such as broadcast connections).

• Type of video wall

  Select LCD LED Aux Monitors

  • LCD
  • LED
  • Aux Monitors

• Confirm the video wall alignment

  Pass

  Fail

• Verify the measurements. If there are any adjust made doing installation verify that these changes has been added to the "redlines" to be added the the as-builts

• Confirm the video wall alignment

  Pass

  Fail

• Verify that all displayed images do not have pixel failures (bright or dead pixels) that exceed the requirements.

  Pass

  Fail

• Verify correct white balance and calibration of all video displays to ensure they display colors uniformly to a common standard. (Take Photos of windows screen to verify matching colors on panels.)

  Pass

  Fail

• Confirm that all Aux displays have been color-balanced to match the Video Wall

  Pass

  Fail

• Verify that all video routes are tested from endpoint to endpoint.

  Pass

  Fail

• Verify that when several displays are visible we can demonstrate consistencies in displays signal to all.

  Pass

  Fail

• Verify no signal dropouts if 3rd party video extenders are present

  Pass

  Fail

• What type of extenders are being used

  Kramer

  Purelink

  Extron

Touch panels

• System uses external touch panel control points

  Yes

  N/A

• How many touchpanels does the client have

• Verify that "Haivision/Cinemassive" approved wallpaper is shown on touch panel

  Yes

  No

  N/A

• Confirm that SSL cert has been added the touchpanels

  Yes

  No

  N/A

• Enter Certificate expiration date

  Date

• Confirm all functions are working on touchpanel.

  Pass

  Fail

• If Client has a streaming engine, confirm that "live mode" is shown in CineNet

  Yes

  No

  N/A

3rd Party Client Interfaces

• CineNet is a web-based software and Google Chorme is the preferred internet browser for use. Though other browser can reach CineNet there is no Guarantee. Having multiple sessions of CineNet/Command 360 open at one time can cause a slow down to the system.

• Can CineNet be reached on all Client systems

  Yes

  No

  N/A

• If Client system has "live mode" functions can this be seen on clients PC's.

  Yes

  No

  N/A

• Can all pages and control be used from CineNet webpage for room operations?

  Yes

  No

  N/A

Site Manager / Resource Manager

• Is there a Site Manager / Resource Manager present in the system

  Yes

  No

  N/A

• Confirm proper connectivity from the KVM to the Site Manager

  Yes

  No

  N/A

• Confirm Site Manager is Functioning Properly

  Yes

  No

  N/A

• Confirm all hostnames are set.

  Yes

  No

  N/A

• Confirm correct IP addresses are set.

  Yes

  No

  N/A

• Confirm time servers are pointed to either client's server or to the Site Manager if applicable.

  Yes

  No

  N/A

Alpha Processor

• Confirm proper connectivity from the KVM to the Alpha

  Yes

  No

  N/A

• Confirm Alpha canvas loads correctly

  Yes

  No

  N/A

• Confirm correct IP addresses are set

  Yes

  No

  N/A

• Z Drive Expanding: Is Z: drive on Alpha expanded for backups (Expand at Least 200 gb)

  Yes

  No

  N/A

CineNet

CineNet Lanuch

• Confirm all Assets are available and properly labeled in CineNet

  Pass

  Fail

  N/A

• Confirm all devices are properly responding to control commands

  Pass

  Fail

  N/A

• Confirm all layouts recall properly

  Pass

  Fail

  N/A

• Confirm all behaviours are executing properly

  Pass

  Fail

  N/A

• Confirm any looping behaviors that recall layouts have an appropriate delay between commands.

  Pass

  Fail

  N/A

• Are layouts saving correctly

  Yes

  No

  N/A

• Can layouts be "overwritten"

  Yes

  No

  N/A

• Confirm all IP streaming sources display properly on video wall and Aux displays

  Pass

  Fail

  N/A

• Are Clocks displaying the correct time

  Yes

  No

  N/A

• If allowed can a jpeg file be uploaded and shown as an asset

  Yes

  No

  N/A

• Does the canvas toggle between edit and live mode

  Yes

  No

  N/A

User Management

• User Groups should have a "Standard , Administrator, and Kiosk" category as a default to each system. It is the client discretion if they will need to use. Usage should be explained during training and configured before leaving site.

• Confirm all Users are properly configured

  Pass

  Fail

• Confirm and all users groups are setup

  Yes

  No

  N/A

Display

• Verify that all canvases are set to video wall and all aux monitors

  Yes

  No

  N/A

• If 4k-D decoders are in place. Verify that the decoders are set up

  Yes

  No

  N/A

Devices

• Confirm all devices "3rd party" are setup

  Yes

  No

  N/A

• If audio decoder(s) are in the system confirm that all audio streams are setup

  Yes

  No

  N/A

CineLinks

• Verify that all encoders and decoders are online

  Yes

  No

  N/A

• Confirm that all CineLinks are properly named in CineNet for ease of use

  Yes

  No

  N/A

• Confirm all HDMI or DisplayPort video sources properly display on the video wall. (Use customer PCs or laptops when available).

  Yes

  No

  N/A

• Confirm that CineLink streams are properly decoded for audio and video

  Yes

  No

  N/A

• Confirm that all inputs have the appropriate latency settings

  Yes

  No

  N/A

• Confirm "low latency" setting is set to false

  Yes

  No

  N/A

• Confirm that all inputs are set to the correct encoding mode

  Yes

  No

  N/A

• If clients computers are sending out 4k signals. Verify that a separate stream is setup for audio

  Yes

  No

  N/A

Rooms

• Verify all Rooms are properly configured

  Pass

  Fail

• Confirm the the room is labeled to client preference

  Yes

  No

  N/A

• Verify that all audio presets are set up in the room

  Yes

  No

  N/A

Activities

• Confirm all Activities are properly configured

  Pass

  Fail

• Confirm Start and end Behaviors and set if client has requested

  Yes

  No

  N/A

Behavior / Behavior Groups / Behavior Triggers

• Confirm with the client that any behaviors have been added

  Yes

  No

  N/A

• Failover Behavior

  Yes

  N/A

• Does fail over behavior work as intended

  Pass

  Fail

CineAgents

• Does this system utilize CineAgents

  Yes

  N/A

• Number of CineAgents

• Confirm time matches the clock on the Site Manager (or Alpha)

  Yes

  No

  N/A

• Verify that CineAgents can be brought to the wall and can be control through "Control Application"

  Yes

  No

  N/A

• Confirm all client websites are properly displayed on the video wall

  Yes

  No

  N/A

• Clear and reload website streams and confirm proper operation

  Yes

  No

  N/A

CineLink KVM

• CineLink KVM

  Yes

  N/A

• Confirm all keyboard, mouse, and video are functioning correctly

  Yes

  No

  N/A

• Confirm all PC's connected to the CineLink KVM are showing on the aux monitors

  Yes

  No

  N/A

• Confirm all PC's connected to the CineLink KVM are showing on the video wall

  Yes

  No

  N/A

• Confirm all PC's can be switched on CineLink KVM

  Yes

  No

  N/A

• Confirm all PCs are labeled correctly in CineNet for ease of use for the end user

  Yes

  No

  N/A

Video Teleconferencing

• While onsite verify that Video teleconferencing can be utilize through clients Cisco, Polycom , Microsoft Teams, or Zoom systems. Place call to verify all functions

• Does the system utilize video conferencing

  Yes

  N/A

• Confirm VTC calls, Established Pick-Up/Hang-Up call

  Pass

  Fail

• Confirm that PC interface is working through VTC feeds during call in PC Presentation

  Pass

  Fail

• Does camera Pan, Tilt, Zoom, and Auto Focus

  Pass

  Fail

  N/A

• Verify cameras are free from obstruction that would limit sight angles in the room

  Pass

  Fail

• Confirm that audio is clear on the far and near end during call.

  Pass

  Fail

• Does this system use Viddio equipment

  Yes

  No

• Verify that USB cable is connected to main PC that will be used to Teams, Zoom, or Skype calls

  Yes

  No

  N/A

• Verify the the PC does recognize Viddio for both camera and microphone function

  Yes

  No

  N/A

• Verify that these setting are in either web based application

  Yes

  No

  N/A

VoIP / Audio Conferencing

• Make audio adjustments as necessary

• Does system use VoIP or audio conferencing

  VoIP

  Analog audio conferencing

  N/A

• Confirm dialer is working through CineNet.

  Pass

  Fail

• Does CineNet "Pick-Up and Hang-Up" calls

  Pass

  Fail

• Confirm that audio is clear on the far and near end during call.

  Pass

  Fail

• Confirm through the Biamp that the dialer is working through CineNet.

  Pass

  Fail

• Does system "Pick-Up and Hang-Up" calls

  Pass

  Fail

• Confirm that audio is clear on the far and near end during call.

  Pass

  Fail

Back Up and Recovery

• Create macrium before departure

  Yes

  No

  N/A

• Audio

• Save biamp file and upload to project at completion of visit

• Back Up have been Cloned from primary SSD to backup SSD

  Yes

  No

  N/A

• Ensure that SSD's are labeled with the correct CineNet version and date in which clone was conducted

• If system contains a site manager/ resource manager confirm the system comes back to a functional state after system reboot or shutdown

  Pass

  Fail

  N/A

• Confirm that the alpha comes back to a functional state after system reboot or shutdown

  Pass

  Fail

Support Disclaimer

• This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal entitlements. If you have received it by mistake, you must immediately destroy it and any copies; you may not copy this message or disclose its contents to anyone.

• Please direct all support requests to our Support Portal at https://portal.cinemassive.com

Customer Sign-Off

• Any additional comments from the client

• Client Signature

  Sign

• Client Name Printed

• Client Job Title

• Support Tech Signature

  Sign

• Support Technician

  Select Greg Haines Adam Shapiro Malaki Lewis Morgan Wooton Michael Dela Cruz Other

  • Greg Haines
  • Adam Shapiro
  • Malaki Lewis
  • Morgan Wooton
  • Michael Dela Cruz
  • Other