Title Page
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Audit Date & Time
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Conducted by
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Location
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Lady or Gentleman audited
Standards
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* The bathroom floor is thoroughly cleaned
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* All bathroom fixtures are thoroughly cleaned
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* Bathroom appointments such as mirrors, shelves, etc. are thoroughly cleaned
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All used bathroom linens and robes are removed and neatly replaced unless the guest opts into an environmental preference program
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* All fresh bathroom linens are clean and in excellent condition
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* Toiletries and cosmetics are neatly arranged
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* High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves
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* Small appliances provided by the hotel have their cords (i.e. hairdryer, iron, etc.) neatly coiled and appliances are tidily arranged in a convenient location
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* End sheets of toilet tissue are neatly pointed or similarly cared for
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* Bathroom amenities are sufficiently supplied to last until the next service. Any single-use amenity that is more than half depleted has a fresh product added
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* Debris is thoroughly removed from all areas of the bedroom floor
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* Any significant dust, debris or spillage on furniture surfaces is thoroughly cleaned
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* Following daily service, all bed linens are completely clean and in exceptional condition unless the guest opts into an environmental preference program
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The bed is tightly and attractively remade with decorative elements replaced
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If the guest opts into an environmental preference program, their requests are honored
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* Wastebaskets and ashtrays throughout the bedroom and bathroom are emptied/cleaned
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Soiled in-room dining serviceware, trays or trolleys are removed from the room and not left in the corridor
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* If used, glassware, silver or china in the room is thoroughly cleaned
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* If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary
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* If applicable, items consumed from the minibar are replaced at some point during the day
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* If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed
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* Clothing left around the room is neatly folded or draped and left within immediate guest view
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* Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas
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* Personal guest belongings, other than clothing or toiletries, are not substantially disturbed and no guest belongings are missing
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* Personal guest belongings, other than clothing or toiletries, are handled in a noteworthy manner
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Magazines and newspapers are neatly compiled and arranged
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* Hotel collateral such as service directories, in-room dining menus, corporate directories, etc. are neatly arranged
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* TVs are turned off or set to a dedicated welcome channel, furniture throughout the room is neatly straightened and closet and cupboard doors are closed
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* All window treatments are opened, if appropriate, have a symmetrical appearance and are uniform day-to-day
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* Depleted complimentary room amenities are replenished, such as notepads, pens and laundry kits
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* Burned out light bulbs or other malfunctioning equipment is replaced/repaired
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The room has an extremely fresh, comfortable atmosphere when the guest returns
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* Daily service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed
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If a room attendant, minibar attendant or technician is encountered, they are very polite and professional. Their appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene
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Security precautions are taken when staff is servicing rooms
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Guest room corridors are kept neat and organized during daily service
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Property offers environmental options for housekeeping services
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Environmental program is completed as expected
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Efforts are made to reduce energy consumption by turning off unnecessary lights or appliances
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Amenities are not replaced until necessary
