Audio Visual Preventative Maintenance Report

• Customer Name

• Conducted on

  Date

• Prepared by

• Location
  Address

Fault

• Zendesk Ticket Number

• Can this issue be fixed during health check?

  Yes

  No

• Please outline the fix applied

• Is this fix permanent

  Permanent

  Temporary

  Bypassed Fault

• Does a device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

Room

• Photo of Room

  Media

• Room Name

• Is this room part of a larger divisible room?

  Yes

  No

• Please provide the names of the connected rooms

Display

• Display Type

  Select Single Display Dual Display Touch Screen All in One Projector Video Wall LED Wall N/A Other

  • Single Display
  • Dual Display
  • Touch Screen
  • All in One
  • Projector
  • Video Wall
  • LED Wall
  • N/A
  • Other
Single Display

• Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

• Is the video displaying correctly on the screen?

  Yes

  No

• Image of the Display

  Media

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Image of Display

  Media
Video Wall/LED Wall

• Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning. Please also note any misalignment or disordering of panels.

• Are all screens/panels working correctly?

  Yes

  No

• Please provide an image of the display.

  Drawing

• Please photograph the entire display and mark fault location(s) within it.

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please provide an image of the display.

  Media
Projector

• Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Alignment and Focus.

• Is the projector working correctly?

  Yes

  No

• Please provide an image of the display.

  Media

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please provide an image of the display.

  Media

• Is there a projector screen?

  Yes

  No

• What is the condition of the projector screen?

  Good

  Fair

  Poor

  N/A

• Screen Model Number

• Screen Serial Number

• Screen Size (WxH)

• Please provide an image of the screen.

  Media

• Is the projector screen working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

• Is the video displaying correctly on the left screen?

  Yes

  No

• Please provide an image of the display.

  Media

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please provide an image of the display.

  Media

• Is the video displaying correctly on the right screen?

  Yes

  No

• Please provide an image of the display.

  Media

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please provide an image of the display.

  Media

• Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

• Is the video displaying correctly on the screen?

  Yes

  No

• Please provide an image of the display.

  Media

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please provide an image of the display.

  Media

• Is the touch layer of the panel functioning correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

• Is the video displaying correctly on the screen?

  Yes

  No

• Please provide an image of the display.

  Media

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please provide an image of the display.

  Media

• Are all internal sources working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Cabling

• Client Facing Cable Connections

  Select HDMI USB A USB C Displayport VGA 3.5mm Audio Ethernet USB (Charging Only) 3 Pin Plug

  • HDMI
  • USB A
  • USB C
  • Displayport
  • VGA
  • 3.5mm Audio
  • Ethernet
  • USB (Charging Only)
  • 3 Pin Plug
HDMI

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
USB A

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
USB C

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
Displayport

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
VGA

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
3.5mm Audio

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
Ethernet

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
USB (Charging Only)

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No
3 Pin Plug

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Is the cable still used?

  Yes

  No

• Please check core cabling connections and report faults below

Infrastructure Cabling Faults

• Cable Type

• Is the cable fully functional?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the cable need replacing?

  Yes

  No

• Cable Length and Type

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Condition of Connector

  Good

  Fair

  Poor

  N/A

• Picture of connector condition

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

• Condition of Sleeve/Cable

  Good

  Fair

  Poor

  N/A

• Please provide an image of the sleeve/cable

  Media

• Cable Replaced on Visit?

  Yes

  No

• Cable length and type required?

Sources

• Video Sources

  Select Camera PC Laptop Wireless TV

  • Camera
  • PC
  • Laptop
  • Wireless
  • TV
Camera

• Camera Type

  PTZ

  Static

  Auto Tracking

• Camera Location

  Below Screen

  Above Screen

  Ceiling

  Other

• Describe Location

• Is the camera working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
PC

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please picture output on display

  Media
Laptop

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please picture output on display

  Media
Wireless

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please picture output on display

  Media
TV

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Please picture output on display

  Media

• Audio Sources

  Select Table Mic Ceiling Mic Sound Bar Speaker Phone Handheld/Lapel XLR/3.5mm Input

  • Table Mic
  • Ceiling Mic
  • Sound Bar
  • Speaker Phone
  • Handheld/Lapel
  • XLR/3.5mm Input
Table Mic

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Ceiling Mic

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Sound Bar

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Speaker Phone

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Handheld

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Lapel

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Line In

• Is the device working correctly to all destinations?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Core

• Are there any devices located in the room not already tested?

  Yes

  No

• Where are these located?

  Select Local Rack Behind the Display Above the Ceiling Below the Floor In a Credenza Under a Table On Table On Wall

  • Local Rack
  • Behind the Display
  • Above the Ceiling
  • Below the Floor
  • In a Credenza
  • Under a Table
  • On Table
  • On Wall

Equipment Found Behind Screen

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Equipment Found Above the Ceiling

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Equipment Found Below the Floor

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Equipment Found In a Credenza

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Equipment Found Under a Table

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Equipment Found on a Table

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Equipment Found on a Wall

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

Equipment Found in a Rack

• What equipment can be found here

  Select HDMI Switcher HDMI Matrix Tx/Rx Audio DSP Control Processor Control Panel Other

  • HDMI Switcher
  • HDMI Matrix
  • Tx/Rx
  • Audio DSP
  • Control Processor
  • Control Panel
  • Other

• Yes

  No
HDMI Switcher

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
HDMI Matrix

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
TX/RX

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Audio DSP

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Processor

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Control Panel

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault
Other

• Device Name/Type

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Is there a central/core rack for this room?

  Yes

  No

• Please generate a new room for any remote core racks. If this room is part of a divisible space, please only list the rack equipment in the master space.

Misc Equipment

• Anything that does not fit into one of the listed categories, please manually enter here.

Device

• Device Name/Type

• Location

• Is the device working correctly?

  Yes

  No

• Can this issue be fixed during the PM visit?

  Yes

  No

• Does the device need replacing?

  Yes

  No

• Model Number

• Serial Number

• Is the device covered under warranty?

  Yes

  No

• Is the model still in production?

  Yes

  No

• Contact account manager to arrange a quote for replacement device.

• Please outline the fix that is needed.

• Please outline the fix applied

• Is the fix permanent?

  Permanent

  Temporary

  Bypassed Fault

• Notes

• Additional Images

  Media