Title Page

  • Customer Name

  • Conducted on

  • Prepared by

  • Location

Pre Visit Report Faults

    Fault
  • Zendesk Ticket Number

  • Can this issue be fixed during health check?

  • Please outline the fix applied

  • Is this fix permanent

  • Does a device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

Preventaive Maintenance

    Room
  • Photo of Room

  • Room Name

  • Is this room part of a larger divisible room?

  • Please provide the names of the connected rooms

Display

  • Display Type

  • Single Display
  • Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

  • Is the video displaying correctly on the screen?

  • Image of the Display

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Image of Display

  • Video Wall/LED Wall
  • Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning. Please also note any misalignment or disordering of panels.

  • Are all screens/panels working correctly?

  • Please provide an image of the display.

  • Please photograph the entire display and mark fault location(s) within it.

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed

  • Please outline the fix applied

  • Is the fix permanent?

  • Please provide an image of the display.

  • Projector
  • Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Alignment and Focus.

  • Is the projector working correctly?

  • Please provide an image of the display.

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed

  • Please outline the fix applied

  • Is the fix permanent?

  • Please provide an image of the display.

  • Is there a projector screen?

  • What is the condition of the projector screen?

  • Screen Model Number

  • Screen Serial Number

  • Screen Size (WxH)

  • Please provide an image of the screen.

  • Is the projector screen working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed

  • Please outline the fix applied

  • Is the fix permanent?

  • Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

  • Is the video displaying correctly on the left screen?

  • Please provide an image of the display.

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please provide an image of the display.

  • Is the video displaying correctly on the right screen?

  • Please provide an image of the display.

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please provide an image of the display.

  • Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

  • Is the video displaying correctly on the screen?

  • Please provide an image of the display.

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please provide an image of the display.

  • Is the touch layer of the panel functioning correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please check for Resolution, Aspect Ratio, Colour, Signal Artefacts, Over-scanning.

  • Is the video displaying correctly on the screen?

  • Please provide an image of the display.

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please provide an image of the display.

  • Are all internal sources working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Cabling

  • Client Facing Cable Connections

  • HDMI
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • USB A
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • USB C
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • Displayport
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • VGA
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • 3.5mm Audio
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • Ethernet
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • USB (Charging Only)
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • 3 Pin Plug
  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Is the cable still used?

  • Please check core cabling connections and report faults below

  • Infrastructure Cabling Faults
  • Cable Type

  • Is the cable fully functional?

  • Can this issue be fixed during the PM visit?

  • Does the cable need replacing?

  • Cable Length and Type

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Condition of Connector

  • Picture of connector condition

  • Cable Replaced on Visit?

  • Cable length and type required?

  • Condition of Sleeve/Cable

  • Please provide an image of the sleeve/cable

  • Cable Replaced on Visit?

  • Cable length and type required?

Sources

  • Video Sources

  • Camera
  • Camera Type

  • Camera Location

  • Describe Location

  • Is the camera working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • PC
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please picture output on display

  • Laptop
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please picture output on display

  • Wireless
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please picture output on display

  • TV
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Please picture output on display

  • Audio Sources

  • Table Mic
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Ceiling Mic
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Sound Bar
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Speaker Phone
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Handheld
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Lapel
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Line In
  • Is the device working correctly to all destinations?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Core

  • Are there any devices located in the room not already tested?

  • Where are these located?

Equipment Found Behind Screen

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Equipment Found Above the Ceiling

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Equipment Found Below the Floor

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Equipment Found In a Credenza

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Equipment Found Under a Table

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Equipment Found on a Table

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Equipment Found on a Wall

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Equipment Found in a Rack

  • What equipment can be found here

  • HDMI Switcher
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • HDMI Matrix
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • TX/RX
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Audio DSP
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Processor
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Control Panel
  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Other
  • Device Name/Type

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

  • Is there a central/core rack for this room?

  • Please generate a new room for any remote core racks. If this room is part of a divisible space, please only list the rack equipment in the master space.

Misc Equipment

  • Anything that does not fit into one of the listed categories, please manually enter here.

  • Device
  • Device Name/Type

  • Location

  • Is the device working correctly?

  • Can this issue be fixed during the PM visit?

  • Does the device need replacing?

  • Model Number

  • Serial Number

  • Is the device covered under warranty?

  • Is the model still in production?

  • Contact account manager to arrange a quote for replacement device.

  • Please outline the fix that is needed.

  • Please outline the fix applied

  • Is the fix permanent?

Additional Notes

  • Notes

  • Additional Images

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.