Audit 2018 L3P

Were store hours posted using a co-op provided cling and match the hours listed on the Sprint Store Locator (with Indirect Director approval, if required)? <br>

Was the current version of the dealer cling posted per planogram?

Was the minimum number of salespeople on site?

Were current promotional window displays, stanchion signs, and core wall posters displayed per planogram?

Were outdated marketing messages removed timely?

Did the dealer refrain from using non-approved marketing messages/displays that could potentially impact the Sprint brand and/or the customer experience?

Were all accessories displayed with price tags?

Were all devices displayed with accurate pricing?

Were all devices active on the demo account verified in store?

Were all live demo devices in working order for a positive customer experience?

Did the store have all required live demo devices as specified on the Window Inventory Requirements (WIR)?

Were postpaid and prepaid demo/mock devices displayed as required per the WIR and planogram?

Were agreements for new lines of service processed and retained per policy?

Were agreements for upgrades processed and retained per policy?

Were activation and upgrade fees charged per policy?

Have all trainings occurring in the last 30 days been completed in a timely manner?

Were buybacks compliant 95% or above for dollar amount not adjusted?

Was the dealer's name included on customer receipts?

Did the dealer utilize approved verbiage on customer receipts?

Did store employees actively protect customer and Sprint proprietary information (e.g., following ID policies, actively shredding, securing documents/receipts, locking computer screens when not in use, verifying passwords)?