High Risk Audit Points

1) Accurate information on Sprint.com Store Locator (Verify correct hours, signage, and address)?

2) Correct Dealer door cling is in use?

3) All employees wearing approved Sprint uniform and name tag?

4) Comply with staffing minimum requirements? (Minimum 2 salespeople during all hours of operation.)

5) Correct planogram? Review plano & verify all required POP is displayed.

6) Compliant on outdated and expired POP?

7) Compliant on non Sprint-Approved signage and merchandising?

8) ALL accessories are priced appropriately and pegs full of accessories?

9) All devices must have current price tag and fact strip displayed?

10) Compliant with store demo account and demo requirements? (-Ensure the phones displayed match what’s on the demo account -All required Demos per WIR are displayed -All demos are charged, powered on and fully functional)

11) E-signature/proof of customer signature on all required documents? (check missing eSignatures for manual contract)

12) Were devices returned to the warehouse packaged per Sprint direction?

13) Dealer name is present on receipt, and that receipt verbiage matches the required per iConnect?

14) CPNI protected? (No customer Name/Contact info on sticky notes by computers, All documents with Sprint or customer info must be locked up securely, Lock computer monitors when walking away from POS station, No customer information on demo devices, Shred any document with customer info rather than discarding in garbage as-is, Follow Sprint ID policy – for all transactions, Customer ID policy for account access, Sprint credentials – no sharing of passwords/logins with peers in store, each employee must use their own credentials.)

15) DNC policy – All reps must know what the DNC portal is, why we have it, and how to access/use it